Porting Number from Vonage

[DotNM]

Hi everyone,

I'm trying to help my mom get set up on Public Mobile.  We have the SIM and she's got service, but we're trying to port her Vonage number and apparently she got a text today saying that the port was unsuccessful for some reason.

Is there any way we can find out why it was unsuccessful and correct the issue?

[NDesai]

@DotNM You will need to send a private message to the Moderator_Team with your account info and they will try porting in from their end. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)