@andreaamadowrote:
I just used half of my data.
You really should send the moderator team a message as @Mary_M (a member of said team and PM employee) suggested.
With as little of information we have here there are still several things that could have happened here.
- If you are on a 3G speed plan there have been reports that the data bucket has not renewed on the renewal date. Mods would need to confirm and fix this.
- You have apps in the background that are eating up your data - turn off background data, updates over data and, if you are on iOS, turn WiFi assist off. If that is what has happened, reread @mimmo's post. For an early renewal you also need moderator assistance.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN*, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
*If you don't have your PIN you need to provide them with any 3 of the following items for identification:
- Complete mailing address
- Email address
- Alternate phone number
- Date of birth
- Last top up date & amount
