5 hours ago
people cannot hear me when i call them. also, data and service coverage is very spotty in my area. It's getting worse. Is there a way to improve this or do I need to switch carriers?
HI @kellyann
are you existing customer for some time and just getting poor reception?
what phone do you have?
Please try Reboot your phone and Reset network settings and test making calls again
5 hours ago - last edited 5 hours ago
Reboot phone and reset network settings and check if it helps.
if issue persists, ask PM to reset your account on the system. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal... (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )
