Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can you suspend your plan if you were to say lose your phone from your account, then unsuspend it after you find your phone again? I know you can do that with wind I believe curious if public mobile can do the same. This is just to prevent someone fr...
Hello, my phone worked just fine when I was in Florida, but now that I'm back, I can't receive texts. I can send them, and people receive them, but I haven't got any texts since I returned to Canada today. (And I've tried sending texts to myself fro...
Hi all, Urgent help needed. I purchased earllier today 2 US roaming add-ons; 250MB data and unlimited text. Account shows in "My add-ons": US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Text (10-day) The travel is underway (Austin, Texas) an...
Hi I am trying to port my number out of PM to Fongo. I've been out of country and my phone is currently suspended. Fongo transfer request failed because of it. I have tried to change my plan to a cheaper option to activate the line so it can be tra...
I have setup Autopay for my account and my new billing cycle is Feb 7. Today, my account has been suspended. Why? Please help
Does anyone know if you can change the installed dialer on the Xperia Performance? I would really like to install a different app, but don't seem to be able to disable the one that comes with the phone. Any help is much appreciated. ThanksPMB
Hi all, I was wondering if it is possible to forward calls from my number to a US number and if that will work anywhere in North America. Thanks.
I had reception this morning in Richmond Hill, then suddenly cut off. Is there currently maintenance going on?
Hello,I am new to PM, I would like to transfer my number from Koodo. In the online portal I get the following error: We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. Can you please ...
Can someone please assist? I currently don't have service!This is the screen I get http://imgur.com/a/zfRQr
Here is an excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”. S...
Hello, I've been having issues setting up my self serve account ever since there was a problem porting over my Koodo number. They basically had to temporarily delete my account to 'release' my number back to me.After that point when I try to create a...
Hey ya'll,Just think it would be interesting to see what kind of mobile situation everyone was in before they came here.For a long time I was with Virgin, but then with my job, I found out I get a corporate discount with rogers! Well golly gee, I do ...
Hi,When I log into my self-service account, to check up on my plan, which expires soon: 1) both the 'Plan and Add-ons' tab and the 'Plan Details' link from the Overview page lead to a 'Generic Error' page. 2) On the Overview page the 12GB da...
I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?
Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the ...
Not on prepaid at least http://www.cbc.ca/news/business/telus-cellphone-bill-consent-1.3969166
I've been approached by an individual located in the US who wants to discuss a job opportunity in Canada that I applied to. At the moment, the plan I have only allows for nation-wide calls. If he were to call my mobile number, would I be able to acc...
Hi All, I tried resetting my password twice now and keep getting this error :"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."5 minutes elapsed since I received the email as well..
Been in US for 6 weeks and still having problems with addons. New problem started yesterday with phone calls dropping after about 15 seconds. The phone beeps a few times and then drops the call. Been dealing with problems for 6 weeks so when is this ...
I know I can call the UK and France (from Canada) as part of the Long Distance add-on plan.My question is can I call or text the UK and France from the US as part of the US 10 day roaming add-on. And if so, what is the cost?I am assuming you can call...
I tried to search through the community answers but I am going to be in Puerto Rico in 2 months and just wanted to check if the US roaming included Puerto Rico. Any members aware of this?
My wife and I have 4gb data each. She ran out, and I have about 2gb left. Can I transfer some of my data to her account?
Kudos to Shazia_k: After a couple of hiccups in getting started, my self Serve account is up and Running with special thanks to Shazia_k and her intervention! Special Thanks!
Hi, I've got another phone from company temp. and I think it will be 6 months.Even I use company phone, I would like to keep my phone number. I saw plan with no talk, no text & no data. Just wondering if I pay $25 for 90 days for this plan, can I kee...
Are there any measures in place to detect abuse/ fraud in the forums. For example someone creating a new account 3 hours ago, just to give bravos to themselves? This account created 3 hours ago but has given 96 bravos to another specific person, goin...
Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or...
I am currently on a $120 per 90 Days for 12GB Data, Unlimited International Text, Unlimited Provincial Talk plan (Which doesn't exist anymore) and I am going on a trip from mid-February for a month (Next payment due in a couple of days). I was wond...
Moderators, can you please review the above and let me know why I am missing one of the refer-a-friend rewards? My renewal is coming up soon so would like to get this included. It should show ($6) instead of ($3).
Thanks
