Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just registered with PM last night, and everything went smoothly including the number porting.I notice after the transfer is done, my Fido account does not work anymore, as the very same phone number now is on PM sim card now instead of fido's....
I have recently registered an account with Public Mobile. I registered my account a few months ago along with a 3 month plan of unlimited call and text Canada-wide and 3GB of data. The reason I'm posting a message is because I had only recently activ...
So, I received my SIM and went through the steps of activation (I need a port, so I haven't been able to use) on the 21st of November. I've sent PMs, and emailed. However, as of yet I've heard nothing back. I know that there was a rush to grab the p...
Last month I brought in my whole family and a few others into the PM fold. Finally got everyone's numbers ported in and running. (Still need to fix a few referrals though.) Here's the fallout:
I have been asking for some compensation for not being able to use my phone for almost half of the month, (Oct, 31 to Nov, 15) Now my account says.. Your account has been suspended. Make a payment to reactivate your current plan.I haven't put in a ...
I recently activated a new sim with the fall promotion (90 day plan with province wide calls, international text and 4gb data/month). When I enter the sim into my phone, it's indicated that I am on the public mobile network and I have full service ba...
I lost my sim card and emailed support to get a new one sent out, they have not replied yet and i am in urgent need. I have heard people saying they take weeks to answer. Is it possible for me to just order a new sim card and activate it and use m...
So I ported my number from Rogers to Public Mobile over two weeks ago, and I still have my number on my Rogers phone and all my iMessages and most of my texts come to my Rogers number, they haven't ported fully or else that would be cancelled. Then s...
My friend, a few weeks ago, wanted to switch to pm and while trying to port his number from bell, he didn't include one of the first the boxes that at least one is required. So after activation was done his old bell SIM was still activated but his pm...
The ratio of members and guests on this forum amazes me. Perhaps they are activating customers, perhaps they are existing customer with no issue.Either way, I hope this is an indirect indication that the majority of the Public mobile users have no is...
I activated my Sim card today, and in the instructions it said to create a new number and then port your number over if you are moving from Koodo. I did that and went to change my number under my account. I entered the correct account number and ever...
Been checking the forum everyday hoping to get a reply to my issue. I understand there are approx. 4-5 mods at PM. However, if you check each Mod's profile you can see their last logon time. Only @Shazia_K and @Mary_M are the two primary mods resolvi...
Had signed up for 120 plan 12gig.... I added US roaming on a week ago, went to USA for 2 days.....came back to find this on my account!!...Auto pay is schedualled for Feb 14,2017 at bottom of page....... but this alert still on top. Can anyone help, ...
@Shazia_K Hello. Ported 21 days ago but voicemail is not working properly on iphone 5s. Can hold 1 to call voicemail but the iphone voicemail button does not appear to be connected (does not dial out, does not show presence of voicemail). Tried the...
Hi everyone, Like many others, I recently made the switch to PM to take advantage of the 4GB promo. I was able to port my number of easily from Rogers. I started with a 10 day text only plan, and, as I read in these forums, set my account up to swit...
On November 18th I tried to port my number from bell to public thought it was a success until I realized I'm not recieving anyone's call or text messages. I email PM for help and it said they'll get back within 48 hours but it has been more than a we...
I signed up for PM on Nov 19th, and I am not able to receive phone calls (however I can make outgoing calls), and I am unable to send/receive text messages.In addition, my old Rogers account is still active, so I am currently paying for TWO phone bil...
I need help in retrieving the email address that wa given to me when I tried o sign up for the self serv, I already have a password setup, and I need to change my phone number. Can someone help me? Inbox me with help please. Thanks.
Just wondering if I should spend another weekend here wasting my time trying to get my number ported after half a month of waiting... or whether I should try once again on monday. Just not sure if the elusive people capable of getting my number porte...
HI There Any moderator it doesnt matter.... i have been waiting here from october 19th to solve my payment issue... can you please look after into this.. i dont have patience to deal with this anymore.. i got to pay twice in october which anyway tol...
I finally decided to switch over to Public Mobile from Rogers. I was a little skeptical at first, because I've always been told that Public Mobile has spotty service. Overall, service has been pretty good to me. My data works, I can make/recieve call...
Recently I have been unable to text anyone apart from a select group of people (I think the common thread may be that the people who I CAN sucessfully send and receive texts to and from have iphones). Everyone else, including numbers that, up until a...
It sounds like my issues are the same as many others-I've paid for service-number is gone from my old provider (telus) as of this morning-cannot log into my account with public mobile-I think my Sim card is activated but no service whatsoever -I reci...
Hi, I've messaged a staff member on November 26th but have not yet received a reply. My phone line cannot send or receive ANY phone calls or texts. This problem has started since a staff member manually ported me over to the 12GB plan. When I try to ...
Hi, My temp # is still active, even though Public Mobile porting support has said it been ported from Koodo. Now my Koodo account has been cancelled. Any suggestions on getting quicker support? I submitted the initial request throught regular chann...
Hi, I ordered my SIM on November 10th and it never arrived, i had to order it again and received it yesterday, I've just activated it. How can I ask to get the 12GB data on the 90 day promotion?
Have almost been a customer for a month - loving everything so far. My wife, daughter and I used to share 6GB a month. I'd use 500MB as would my wife, you can guess our teenage daughter happily used the rest. 1 month into my PM account, I've used 400...
Since I know all the Mods are busy at this time, maybe later is better?
A friend texted me with his new number beginning with the area code 437. I tried texting back but got an error message saying that no text messaging outside of Canada. Then I tried calling back and got told that I need a long distance plan.This is ju...
One way to manually set APN on an iphone 4/4s without jailbreaking the phone is to use Apple Configurator software. If you currently own a MAC it is available here. https://itunes.apple.com/ca/app/apple-configurator-2/id1037126344?mt=12 and here are...
