[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Sim Activation Failure
Hi,I have purchased a new sim card but is not activated while activating it gave an error and I can't reactivate it kindly let me know how to activate the Sim card @CS_Agent @Shazia_K Regards
Give a Gig Reward
I recently activated a PM SIM card and purchased the talk and text plan. I used my friends number for a referral to receive the 1gb data reward (mostly doing it this way to see how much data I use as I've never had a plan that included it) I understa...
Resolved! LTE Band Support/ Smartisan Phone
smartisan Phone Band FDD-LTEB1 / B2 / B3 / B4 / B5 / B7 / B8TD-LTEB34 / B38 / B39 / B40 / B41 Is that fully support PM all band ?
10000000XXXXXX
My account number is in the subject. need support from the companylong time customer----- no autopay rebate, no rewards rebate, nothing is applied on my account I am considering to leave
Adding additional line..how too
Is it possible to ad an additional LiNE on my account and how too...and can I reffer myself to get rewards in that case..???
this is so broken and very frustrating.
ok so I have auto pay setup. it did not take the payment?so then I log in and I make a manual payment.it keeps saying plan deactivated.this is very frstrating. worst part is I try to send a message to moderator team and the system doesn't send the me...
Data Stopped working
My data stopped working recently but my account had just been renewed so I should have plenty of data. Can anyone help me to figure this out?
Refer-a-Friend Reward 1GB free data
If I refer a friend, I'll receive 1 GB of free data. I have 1 GB of data already on my current plan, can I then 'drop' the 1GB I pay for and keep the new free 1 GB? Haven't seen this question yet, sorry if this is a double.
Resolved! trying to change plan on deactivated account
Hello @CS_Agent i am looking at changing my plan, but my account is deactivated, and have already topped my account up with the sufficent ammount (27.00 for province talk and internatioal text) please help me as i need my phone back on asap. thank yo...
Legit or Scam?
Not sure if this was a cleverly disguised scam so I haven't clicked the link. Has anyone else received this text message? Or is this a real promotion right now?
Tried to buy data, my account was SUSPENDED, my plan was CHANGED and I LOST ACCESS TO CALL CENTRE???
Today (Nov I ran out of data on my plan (Pick and Pay $120/90 days) and tried to purchase a 1GB data add-on. The website showed a message saying I could not do it online and should call *611, which I did around 4pm. The operator said he couldn't acc...
Not getting the service I'm paying for
I'm supposed to have province wide unlimited calling but I have been getting a message that i've used all my long distance. I also can't check my voicemail by pressing and holding 1. I don't know how to fix this. Please let me know what informatio...
Refer-a-Friend Reward
Ive recently refered a friend and just heard about the "Refer a friend and get 1gb", how long has this deal been running for? Is there any retroactive possibilities??
Resolved! 90 day promo plan data question
I have to 90 day promo plan, 12GB, text and calling. In my online usage it says 3060/3072MB are used and I got a 95% warning via text from PM. Shouldn’t my unused data from the same 90 day billing period be usable and where’s my “bonus” GB of data? ...
Resolved! Rewards not reflecting what it displays on the bill
Hello,I am confused a bit about my bill and just realized after a while it has been like that. So what it displays of the rewards I am recieving...$120 plan -$3 loyalty-$6 autopay-$3 referafriend= $108 But on my bill I see that I paid $124.32? Am i m...
Refer a friend credit not applying
Hello, I referred a friend a year ago, and the refer a friend discount was applied at the time. However, I checked my account today and the discount is no longer applied despite my friend's number still being listed in my rewards section. Is there ...
Resolved! Unable to view Plan Information
Logging into my profile, I cannot view my plan details (or even update it). How can it be solved? Thanks Overview pageAfter clicking on Plan Details
Not able to use data. Phone only works on wifi
My account is up to date and good to go. But my phone only works on wifi. I even bought extra data. I recently just started a new 3 month cycle and can’t use LTE DATA. Please help
Resolved! Just a question re: Deleting PMs
Hello all! I do not regularily delete my inbox or sent box, but when I have a bunch of them, because I wait so long to do it, I keep forgetting how it happens. Luckily, I was moving my mouse around the screen like a mad man (or a very active child), ...
Can't send text message
Hi I changed my plan today, I paid for unlimired text messaging and unlimited call in the province. But every time I try to send a message it says that I have to update my plan and include text.
DATA
Hi there My data has not worked for 3 weeks. My account is current, nothing owed. I have rebooted / removed SIM / I have also checked the APN settings...they are correct. Not sure what to do now to fix this problem Thanks
Resolved! Retrieving data from a flip phone
Hello fellow PublicMobilers, I have a question which is in regards to retriving data from a filp phone. CAN all the text messages, contacts, and photos be retrived from such a phone? I have that same free SIM card of a few years back and only need ...
Resolved! US Roaming Add On Question
So if I and my wife (both with PM) buy the US Talk only add on,1) Will we able to call each other?2) Will I be able to make calls to Canada?3) Will my long distance add on still work to call other countries? Tried search the forums, but couldn't find...
Unable to View Plan Details or Change Plan
Greetings, I'm trying to determine if I can make phone calls to the USA but I'm having troubles accessing my plan details page. After navigating to My Accont and selecting the "Plan Details" or "Plan and Add-ons" options I recieve a Generic Error sc...
Just Paid my bill in full and i have no data
Payed bill on Nov 3rd and restarted phone several times, no data at the moment. Please help need Data to call my Wife overseas, ASAP. Romani Iskander 416-xxxx-69xx
Is PM going to do more than just apologies for the outage last Sunday night - Monday morning?
According to PM, multiple clients were affected two days ago when we were getting a "Sorry. We cannot complete your call. You don't have active Long distance add-on...." message. It was really annoying, we are relying on communications so much, espec...
Used LD minutes unknowningly
Hey everyone, I'm having problems determining what phone number I have called, and it used 1 or 2 minutes of my LD addon, as I only have ProvinceWide calling, and a 200 LD addon. Within the last cycle, I've noticed my LD usage has increased from 2/20...
Unable to make call (calling outage issue?)
Hi, I just noticed yesterday that I can't make any outgoing phone calls. Is the calling outage issue reported on Monday November 6 still not fixed? @Jeremy_M please can you or one of the other mods have a look at my issue. Thanks.
Resolved! Payé en double
Bonjour je viens juste de m'abonnner, le 6 novembre j'ai payé mon abonnement à 75$ mais l'argent n'a pas été débité de mon compte (carte débit mastercard) et mon numéro de téléphone n'est toujours pas actif, le 8 novembre je décide alors d'aller m'ac...
Resolved! New activation
I just activate my account. The problem shows up when I switch sim card. I have unlocked iPhone 6s. Can't pass this massage
