Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

6G additional data promo not added - MODs

Hello,I signed up for the 120$ 6G promo plan one month ago and was meant to see an additional 6G added to my account at some point, which has not occured. Just wondering who I should contact to rectify this.thanks so much!

TD Visa Debit

Hello Mods, Where are we on allowing payments from TD Visa Debit holders? I've been in Canada for the last 4 years on a Work Visa and will probably be here at the very least 10 years. I cannot get a credit card unless I'm a permanent resident. This m...

I need to understand the math

Hi,my son and I both have a provice-wide plan (we're in Ontario). We both have the add-on for LD or out-of-province. I added the add-on to his account right before leaving on our trip. While in Québec, he called me. Now:- my phone says the call laste...

Expired credit card, autopay failed. Manually made payment but service still disabled.

Hello, My credit card on file was expired and autopay failed yesterday. My service is now disabled. I logged into self serve and updated my credit card info. I then used the "Make a payment" option to pay the full balance owing. But my account in sel...

over charged on account

Hello, On July 19th my auto top up was set to go through however I had replaced my lost card and it needed updated. When I went in I changed my plan, then I paid for my new plan with my new card. I had no cell service because I hadn't paid for servic...

Locked out of account.

I am locked out of my account. Can someone please help?

Resolved! How long does it take to port in a number?

Last night I ported in my Freedom Mobile number to my existing PM account. The website said that the number change was successful.But now, I have now been waiting close to 12 hours with neither service working. Why would it take so long?

unable to process payment

Can @CS_Agent please contact me - I am trying to activate the extra 6 gig promotion, but keep getting "unable to process payment" I know my payment is fine because I'm on auto pay! Please help I don't wantto lose this promotion!

Lost Service all morning

Is there a known outage? I have not had phone service all morning. I am waiting on an important call today. Is there someone I should reach out to?

I need invoice or receipt for my latest payment

anybody can help me to get an invoice or receipt for the payment. Thanks.

Won't Allow Topup

I've topped up my account but I wish to change my plan to include the new "bonus" data. It won't allow this change. I would like:90 day passUnlimited Provincial TalkUnlimited International Text 12 + 6GB Sata at 3G speedIt's prompting me to "top up" t...

Refund

Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.

Resolved! Cannot log into self serve, password recovery not sending me an email.

Hi i cannot log into my public mobile self serve. I tried the password recovery but the recovery email won't come until my account is locked and by then its useless.

Bill Payment

Hello, My next bill payment date will be Aug 9th.I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.Unfortunately, Fongo let me know porting will be done Aug 9th.I removed auto pay ...

It said I have 120$ in my account but can't activate the plan

Could someone help please?

Resolved! invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!

My talk/text /data package for the US is not letting me send text messages

All my outbound text messages are failing but I have no difficulty receiving. Help! I'm going to lollapalooza this weekend and I'll be among 100,000 people in a field! I won't be able to survive the weekend of i can't text my friends whenever we get ...

Unable to Change Plan Requesting Assistance

Hi,My account on the $37 plan (province call and global text) was suspended.I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.I added money but was re-activated on the old blance. The account has $11 rema...

Resolved! Please wait while we connect your call; long distance charges may apply

I know this topic was discussed in a previous thread, however, we still have not gotten an official response as to why this happens: When I make outgoing calls in Ontario (my home province) I sometimes get- "Please wait while we connect your call; l...

Resolved! Renewing U.S. roaming plans and exact time of expiration

Hi, Let's say I'm spending 17 days in the U.S. I notice that Public Mobile doesn't allow people to renew the exact same roaming plans before they expire. 1) At what exact time does a plan expire? 12 a.m. pacific standard time? 9 a.m. eastern standard...

Resolved! Waiting for refund for more than 2 months

First of all, I am sorry about my English! I didn't want to submit my issue publicly in the Community but I tried to send private messages to @CS_Agent and I got this error: "Their names have been removed from the Send to list." I am waiting since M...

Resolved! Varying charges on my auto-payed CC account

I have a $120/90 day w/AutoPay plan that started December 2016 for my son, but my CC statement shows a Public Mobile charge of $122.04 in March and $128.82 in June. If nothing changed on the account, shouldn't these be the same?

Can not reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

Cannot Reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

Local 416 number telling me it's long distance

Trying to call 416-672-7223 but it keeps telling me it's long distance. Please help.

Re: US roaming

Paid for us text and talk. 514xxxxxxx. Nothing is happening.yes i did the 2 step process i also rebooted and i am not the the area codes where doesnt work.

Freedom: 4GB LTE/Canada $40

All things being... unequal, Freedom's offer is on Par with PM's fall Promo. Freedom is now offering 4GB LTE, U/L Canada Wide, U/L Text/message. If you are in eastern Ontario (Ottawa, Peterbporough, Kingston) and don't mind the spotty reception, thi...

Resolved! Newly activated/ported account not working at all...

I just ported my number from Fido to Public Mobile. I pre-paid for 3 months for unlimited voice in canada, unlimited international text and 3+3GB of 3G data. Payment went through and it looks like the account was successfully created (although it to...

Re: Account suspended?

I recently changed my plan. today is my renewal date and I have auto-pay. I was asked to restart the phone. However, everytime I'm trying to call it says: talk is not included her. please advise.

Resolved! Cant renew current plan

When I try to renew my current plan with unlimited everything and 12gb of data for 3 months that costs 150$ it doesn't allow me to make a payment. My only option is to start a new plan which is not as good. Also, for some reason I received additional...

Community

Forum Posts