changing legacy plan

[mseebun]

Hello,

I want to change my legacy plan to another plan. I was not able to do it online. I tried to call but could speak to anyone after waiting for 1 hour. 

My phone number is 438-xxx-xxxx.

Thanks

[Acekiller]

other than customer service, what are the pros of the legacy plans?

[JDT]

Which legacy plan do you have?  Think carefully before switching, since you won't be able to get that plan back.

[NDesai]

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@wetcoasterwrote:

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@NDesai wrote:

@mseebun Do not post your personal info as this is a public community. 

Send a private message to the Moderator_Team with your account info and they will help you switch to a current plan. 

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@NDesai

My understanding was that legacy customers need to go through *611 and talk to a CSR to switch to an in-market plan. This was to make sure that the customer completely understands that they are loosing the phone support as indicated by @will13am.

Has that policy changed recently?

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I think mods can switch it too. I could be wrong though. I am not sure if that was even the policy. If mods have capability to switch, they can also alert about the support before switching. 

[wetcoaster · Accepted solution]

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@NDesai wrote:

@mseebun Do not post your personal info as this is a public community. 

Send a private message to the Moderator_Team with your account info and they will help you switch to a current plan. 

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@NDesai

My understanding was that legacy customers need to go through *611 and talk to a CSR to switch to an in-market plan. This was to make sure that the customer completely understands that they are loosing the phone support as indicated by @will13am.

Has that policy changed recently?

[will13am]

@mseebun, before pulling the trigger, be mindful that the new plans don't include the support that is available to legacy plans.  Everything is online, moderator team can only be accessed via private message.  To some this is a deal breaker.  To many, this is a good thing.  No one size fits all.

[NDesai]

@mseebun Do not post your personal info as this is a public community. 

Send a private message to the Moderator_Team with your account info and they will help you switch to a current plan.