Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello trying to reset my self serve password. Don't know my security question
I got the reminder to pay for my plan but when I login to PM and click the "Change my plan" button I get a "Sorry! We are having trouble with this page. Please try again later." error on this page: https://selfserve.publicmobile.ca/Overview/plan-and-...
Does anyone have an Honor 8 phone? Is it any good and does your model work with PM for LTE. Newegg is having a sale on some phones and I might pick one up. Just want to get an opinion on the phone. I cant find the model # on newegg to make sure if it...
I tried to activate a SIM last night. After entering everything, I received both a message at the top of the screen, saying: But, I've also got an email saying that my account has been created. When I tried to log on to my account, it says that the ...
My master card definitely has enough credit, but AutoPay didn't go through. So i enter the desired payment at $120. Now it shows my avaliable funds is $126, amount due $0.00, but my account is still suspended. A message is asking me to reactivate my...
I took back my zenfone 3 laser and now am looking at the Nova Plus. Will it work on Public Mobile for LTE and data? etc? Thank you
hican i get 120 dollars for 90 days with 12 GB Data plan?
Hello everybody, I already have my auto pay sat up and I'm supposed to be charged today the fees for the next three months but I still can't see any charge in my bank account and in my PM account. Anybody is experiencing similar issue? I'm just bei...
I just purchased 2 US roaming add-ons today. But at the end of check-out progess; PM's website crashed and asked me to log on again and it will not continue. I checked payment has been withdrawed from my credit card. Should I get a SMS or an email t...
I had &$120 3month 12g, my bill is due today Feb 14, and I had autopay. This morning I found I can't use my data, and I thought the autopay does not work. I pay the amount due $120 manually and my internet still not working. Then I found 5he availabl...
Hi Team, my account is locked and I cannot retrieve my password. someone please help. my credit card has expired and how I can renew my credit card payment. Thanks
Hi, I got my new simcard yesterday and submitted the activation request with porting.how long will it take? I feel 12+ hrs is way too much. Help on this is highly appreciated.
When I log into my account it says the plan is activated, the phone is unlocked but still says no service? No service at all, I cannot make calls, data, etc...
My new account was up for its first autopay renewal yesterday for $120.I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.But now it's telling me:-my account is suspend...
I've noticed that the Amount Due at next payment date, on the overview screen has been changed since my last payment (3 months ago, since I'm on the 3 month plan) and it no longer says how much is due on my next payment date. It only says what the cu...
Hi, I had forgotton my password which led to my account being locked temporarily. However, after few hours I could reset the password. I recharged my account today and changed my plan. My account status shows active in my self serve account but howev...
I lost my phone and order another sim card before suspending my account in case I foind my phone while waiting for my new card... I just saw that they wrote in red letter Plan Expired. I am on automatic montly payment without failing. So why is my p...
Help I recieved messages to top up my account so i log in and theres no info on how much to pay? and I cant even view my plan details? whats going on. I joined in the fall promo 120$/3months 12gb data etc. I really like this plan and want it back. Th...
Anyone know how to delete private messages from my Inbox and Outbox? There used to be a tick box beside each message that marked those I wanted to delete. I cannot see that feature,
Hello i am interested in Unlimited international text ,from where i can use sim card? it is only from US it is roaming included?
So I didnt think this would be possible. My wife has the 4GB 40/month plan with PM and I had the 6GB wind plan. My wife wants to go back go Wind Mobile (for whatever reason she was satisfied with Wind) I had to go to Wind since the 4GB plan was done ...
Hello, I have 2 lines with public. I am thinking of port line 1 out but have $6 credit available, is it possible to have the credit transfer to Line 2? Thanks
I have managed to change my voicemail over but all public mobile correspondance (email, etc...) is still coming in french. Can someone tell me where I can adjust this setting? Thanks
Hi All! I've been very happy with the PM service since I joined up at the end of December. However, I've run into an issue that I haven't been able to resolve through private messaging. I have the plan that includes unlimited provincial talk. It's be...
Fido currently has a $50/5gb plan going on right now. The downside is that it's for existing customers only. All you need to do is mention freedom mobiles $35 5gb plan.http://forums.redflagdeals.com/fido-5gb-unlimited-cdn-talk-text-50-month-2080208/S...
I ported over at Christmas time and have nothing but good things to say about Public Mobile. The LTE service is so much better than Rogers. I travel on the 401 from Burlington to Ottawa and I must say I have way better coverage than I had with Rog...
Hi, I did not receive any text messages from Sunday AM until Monday AM, even though I confirmed that many were sent to me. Up until that point I had been receiving texts just fine. I tried restarting my phone, clearing the cache of my messages app, e...
Will you be getting a US Roaming Add On that is less than 10 days? I don't want to have to buy 10 days when I am just going for a day or so. Thank you.
Hi Guys, I want to switch my 120$/3months plan to the 30-day pass ( I just want to be able to receive call) so I topped up 10$ in my account.My transaction show up in transaction history but not on my balance, therefore I cannot change my plan. This ...
I was double charged on the same account for two plans, an old and a new one. So in December 19, 2016 I received back to my account the $39.00 overcharge. Now I have seen a Top-up reversal on January 13, 2017 for an amount of $39.00. In my knowledg...
