What happened to my port in?

[Solid]

I tried to port in a number from Chatr to my account (that's been active for a couple years) on the 22nd. It's been almost a day; currently, my Chatr sim no longer works but the number on my Public mobile account is still the same as before. Whenever I try calling the number I want to port in, I get the message, "6ut1 the number you have reached is not in service."

As well, when I try entering the number into my account's "phone number change" again, it now shows as ineligible. What happened to my number? Did something happen on the Public Mobile side of things, or Chatr side of things? I need this number to be back up as soon as possible, so any help is much appreciated!

[computergeek541]

The 6ut1 not in service message sounds like the Telus operator pre-recorded messages.  Other carriers don't usually give a code like that.  How is this important?  When placing an outgoing call, a "number not in service message" is usually heard after the call gets routed to the correct carrier.  As you appear to be getting a Telus pre-recorded message, this means that
Telus likely has possesion of the number now.  That appears to be further confirmed by the fact that your Chatr sim card doesn't work any more.

It pretty much sounds like that Public Mobile never assigned the phone number to your account or provisioned it to your sim card. 

[Luddite]

Correct. New number from PM on an account only once/month.

[closng]

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@Luddite wrote:

"As a side note with regards to the "phone number change" feature - it will only allow you to port a number once every 30 days."

@closng We're pretty sure this does not apply to port-ins. It does apply when changing your PM number to another PM number. It would not really make sense to prevent people joining from another carrier.

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That is absolutely correct.

But for example, if @Solid created a PM account with a new number when he first registered, then on the 22nd, he used the "Change phone number" feature, that will count towards 1 use, so if he were to go through the process again (let's say today), that would give him the ineligible error, correct?

[Luddite]

"As a side note with regards to the "phone number change" feature - it will only allow you to port a number once every 30 days."

@closng We're pretty sure this does not apply to port-ins. It does apply when changing your PM number to another PM number. It would not really make sense to prevent people joining from another carrier.

[will13am]

@Solid, the port request must have failed somewhere.  Unfortunately, customers cannot resubmit a port.  You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.  Good luck and welcome to the service.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[closng]

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@Solid wrote:

I tried to port in a number from Chatr to my account (that's been active for a couple years) on the 22nd. It's been almost a day; currently, my Chatr sim no longer works but the number on my Public mobile account is still the same as before. Whenever I try calling the number I want to port in, I get the message, "6ut1 the number you have reached is not in service."

As well, when I try entering the number into my account's "phone number change" again, it now shows as ineligible. What happened to my number? Did something happen on the Public Mobile side of things, or Chatr side of things? I need this number to be back up as soon as possible, so any help is much appreciated!

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Hi @Solid,

Sorry to hear that your port in did not complete properly. It appears to be stuck and it will need the help of the Moderators.

Please send a message to the Moderators with your account details (phone number, account number, pin) and let them know that your port did not complete properly using the below link and they will be able to complete the port:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

As a side note with regards to the "phone number change" feature - it will only allow you to port a number once every 30 days.