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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: US Roaming Add-on Not Available?

I'm having this same problem again on one of my family's accounts. Need help. Rob Wood

call service is not working

Hi,my call service is not working.i bought 400 minutes for calling but still not working.how long i should wait until the service works?thanks

New dont work

My phone is 438******* i changed my plan data and it dont work i cant call or text

public plan

I have just paid for the 45$ plan - later I was transferred to the main screen so I can customize my plan ?? when I chose the same parameters - I activated my account and received a message that I am not able to call or get calls ???? the 45$ plan sp...

Reset Password Links: not getting any

For more than 4 days now, I was trying to reset my Password to get access to my account but not getting any link at all. (Don't tell me to look in Spam!) Resettiing a password is an automatic process, how can Public Mobile not fix it? Amazing 2018

registering problems

I registered, entered all the pertinent information, took a picture of it, so I knew "exactly" how username/password was entered. I tried to log in, and it said that "account not found" (or something similar to that affect). I have a SIM card, and...

Nokia 8 (TA-1052)

Hi, I am planning to buy the Nokia 8 phone listd below: https://www.amazon.ca/Nokia-TA-1052-64GB-Snapdragon-Resistant/dp/B075M97YNW/ref=pd_lpo_sbs_107_t_0?_encoding=UTF8&psc=1&refRID=3RDM9SP45T07KZX8XCEG Does anyone know if the Android OS would be co...

Re: 'The phone number entered is invalid or you may have created your profile already. If you've'...

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I got this message when I tried to create an account. What I have to do?

Resolved! Gifs won't send in sms

Are gifs not supported in pm's sms? I tried with the phone's messenger app and it wouldn't work so downloaded Google's sms app and still won't work. So what's the deal?

i cant access my account forgot what email i put

i need help cant access my acount i put 30$ in my phone and it says i have but wont unsuspend my accontwhat do i doo should i try put a next 30 or ??

Public Mobile Updated me too the wrong plan!

I was topping up my account after it was expired, I wanted to go with the 6gb plan for $50 instead of the 2gb plan for $40. I went ahead and clicked "update my plan", the Public Mobile site asked me to pay for the 6gb $50 plan, After payment it shows...

Resolved! Calls not working can't find mod link

My plan just renewed and I paid for prov talk text and 6 gb but when I go to make a call it says I don't have calling. Why is there not a button that just posts straight to a mod? Under contacting mod team it says to search for moderator team and whe...

Password reset problems

i forgot my account password that is locked now how i can reset my password

Temporarily Reactivate Service to Port Phone Number

I've recently switched to a different provider and would like to port my phone number. I've cancelled my Public Mobile plan as I don't want to pay for two concurrent services. Is it possible to temporarily reactivate my service so I can port the phon...

Can't receive calls

Hi, I completed my SIM card activation 2 days ago and I still cannot receive calls. I restarted my phone, verified my settings and it still doesn't work. I don't know what else to do.

Need Help purchased canada wide calling And when I call my voicemail it says need long distanve

I have been with public mobile 2 years. Added money to my account and now says I need a long distance add on when I call voicemail..

NEED HELP!!! payment processed but didn't reflect on acct

I just paid my mothers bill but it did not reflect on her service, the money is out of the account and it shows the payment processed on her recent payments on public mobiles end but the service is still asking for another payment to activate service...

Telus wifi

Hi everyone, I was with Telus before I switched to PM, and I had access to the Telus wifi network. I am not sure if it was the original wifi setting on my phone prior to the switch or PM customers actually do have access. My phone would and still w...

Porting Out

Hi Therei ported my number out of Public Mobile. My account was on Auto Pay. I cannot login anymore as my account is disabled. How should I remove autopay as I am worried that account might be charged again next month. thanks

Resolved! how long does it take for a moderator to get back to you?

my phone line is down for unknow reasons there is a disconnect between what says is an active line on the internet vs a phone that says the cellular network state is disconnected, and despite requests sent in to two moderators, I've yet to recieve a ...

Re: Help. Autopay error. Card payment not accepted. Can not find vouchers

I am trying to pay my account - system rejects my credit cards that are in good standing. I need help fast !!!

Getting a regular mobile plan with no Canadian credit history?

Hi everyone, I've recently moved back to Canada for the first time since early childhood. In the meantime, I had lived in the U.S., and developed an excellent credit history, but I'm guessing that's irrelevant in the context of obtaining a mobile pl...

Plan says expired, but I haven't cancelled it

Hello, I have had a plan since August that was supposed to autorenew today, January 2nd. However, when I check my account it says that my plan has expired? Does this mean I have lost the plan? I would like to continue with the plan I have, but am not...

No incoming calls or texts

I got an iPhone for Christmas and decided to join Public Mobile on the 26th of December. So far, I love the reception and enjoy my new plan. However, I can't seem to get text messages or phone calls on my new phone but only on my old phone that's lin...

account locked

my account has been locked .plz help

SIM card registration failed but still ported number.

Completed the registration process but did not go through. Even though it did not activate, my old phone number was still taken. What do I need to do to go forward?

I have lost my SIM Card and want to cancel the plan

can anyone help me with this **bleep** company and their service? I don't understand how hard it is to put a phone number online. I need to cancel this plan and don't know where to call or whom to talk. I went to the store I purchased the plan from a...

Resolved! Enough is enough......

Every thread posted is the same thing here.......There's an individual that has an issue, and one of the regular posters responds with details on how to get assistance via contacting a mod by providing a link.Why does Public Mobile not have an "Assis...

No service but my account is paid

How do I get service? This has been going on for a number of days. My account says everything is fine, but I can't call out or get calls in. Who can help??

charged twice

Hi there, I was charged twice on my credit card and I am asking for a moderator to look into my account and explain to me what had happened to the overpaid amount.

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