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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PROBLEM WITH PLAN - MODERATORS PLEASE ASSIST

Hi, I work in a kiosk in Walmart, a customer came in to get the $30 promo plan. Nowhere did it say that the plan was province wide calling only. I did not activate the customer myself so I'm not sure what the plan paper itself said.This customer need...

Resolved! How Do I Change Plan?

I checked a bit in the forum already and, apparently, if I click change plan, it will do it. However, when I click change plan, then it direct me to a page saying that it cannot be undone. Then, that's it. I can't click anywhere or do anything. There...

Got a data top up but no internet

Ran out of data so I purchased an add- on but I can't connect to internet with it

Just curious, does Telus have something called Med Alert? If so, what does it do? PM should..

Was curious about this. My Mother asked me about this, Telus has this, Not sure what does it do, If going on Vacation, is it linked to Mobile stuff If so, Would be nice IF PM had something like this, as Nothing is as IMPORTANT than something like thi...

Resolved! Clarification

Apologies in advance if this is explained clearly elsewhere but having been away for a few days I have neither the time nor patience to wade through various topics and pages to get an idea of where things are at. As far as I'm aware all I have receiv...

Switch to koodo from PM with WOW mobile, FREE iphone 6

Specific to WOW mobile BC stores, may get same deal with other locations. Check wow page for details. I did my porting yesterday at wow mobile in metrotown, burnaby bc Successful in using code, for 40$/5gb. Rep didnt need to see text, only code. You ...

Resolved! Does "unlimited Canada-wide talk" mean I can make calls on my phone when in a different province?

I'm travelling outside my home province on Wed but inside Canada. Do I need to do anything difference to ensure my phone is fully functional when I do this?

Suspended service

Service was suspended. Tried to make a payment "amount due" and everytime I click on submit, the message "enough balance is on the account". So I tried another option and I punched in how much money to pay and now I have a balance of about $25 but ...

Activated Iphone 4 text worked for 2 days now will not send or receive

Hello Activated my old Iphone 4 on talk and text on Saturday. Talk works fine. Texts worked fine for 2 days. Now text will no send or receive.Can somehone please help me with this?Thank you in advance!

Public Mobile Survey Email To win $250 VISA Card

Received this email recently,I guess Public Mobile cares about their business. I haven't yet seen any other company who cares about their customer after they leave. Even though I am back with PM with a different account, but this email was sent for m...

Switch to Koodo offer again with more data

After most people received offer to switch to Koodo's 2GB/$45 plan I got another one Switch to a monthly rate plan with Koodo and get 4GB of data for $45 per month. That's an extra 2GB of data for the same monthly rate plan price you are paying today...

Resolved! Number registration

Hey guys,I'm moving to Canada in a few days (yay!) and I want to get a public mobile sim. The thing is I'll land in Toronto, stay there 2 weeks and then fly to Victoria where I'll stay a few months at least. Is it possible to get my sim in Toronto an...

Resolved! My refund 6********8

Good morning, I received a text from your company to change my plan. After waiting at Koodo at Dixie Outlet Mall for 3 hours, have the Koodo agent try to contact Public Mobile, I was not able to change my plan like your company requested. I paid ...

SIM activation

I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help. I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and ...

Network Unavailable

I have been unable to send/receive texts or calls ever since Saturday evening. My data is fine and I can browse the internet normally. The 'network unavailable' notification was gone this morning so I assumed everything was fine, but I still cannot m...

Never receive any text offer

Im currently with PM $120/12GB/90 days plan. I have never received any text offer from PM. I would like to switch over to Koodo but unable to do so as in-store reps asked to see the actual text offer. Can someone please help?? In the past, i was a Ko...

Resolved! upgrading plan

I upgraded my plan from $20 for 30 days to $25 for 30 days, but I got charged for 2 different plans after I changed the plan. I was wondering if I could get a refund back since I changed to the $25 for 30 days.

Sim activation issue

Upon activating, I didnt realize i could not pay with my mastercard debit, it said payment not valid. I hit continue and it reloaded to the main page. my email did not save upon registering for me to login and access my account. I tried to recreate a...

I want to cancel my account

I have moved my number to another provider and I have a prepaid account. How do I cancell my credit card authorization.

full payment transaction log

Hi, Is there a way to see all my payments since I started with Public Mobile? I can only go back 6 months.. Is there a different way? Thanks,

Resolved! New 3 G speeds,

Anyone use 3 G on Pm . How good is it . Can u watch video .

voucher not working

I purchaced 4 vouchers this morning total $140 (3x$40+1x$20), for my wife and I accounts. Unable to get vouchers to registar online, I was able to get one $40 voucher to accept on wifes account via 611, but not my account, payment due on Feb 27.what ...

Goodbye it was fun

Well I went in to Koodo today and did the switch. The extra gig off data did it for me. Got 5gigs for $40. $100 bill credit and $50 refer a friend credit. The koodo rep said Public mobile will be gone by this time next year. Telus is phasing them out...

PM exit survey $250 VISA gift card

Just received a "Tell us why you left for a chance to win!" survey via Email...keep an eye out for a chance to win a $250 VISA gift card!

trying to port a number says not available and it with bell

trying to port a number says not available and it with bell trying to get a buddy on with public mobile but it giving error with his number he has had for 7 years saying it not eligible ??

Resolved! LTE vs 3G Speeds in downtown Toronto

Hi everyone. I recently switched from a 3G plan to an LTE plan, but I'm not seeing faster speeds.I checked on frequencycheck to make sure my device is indeed compatible, and it definitely is 100% compatible with the LTE offered by the Telus/Public ne...

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