I find the comment about no phone number quite the dichotomy, Back in the days when cell phones ran on analog, these rather large bricks were for calling only. As time marched on, we went digital, phones got smaller, the original reason for a cell phone became somewhat obsolete with sms and data replacing the ubitquitous phone call. When it comes to purchasing cellular service, people scramble for the security of what was the 20th century. Along comes this disruptive service that is Public Mobile trying to embrace the 21st century by going online only and there is criticism to no end that it makes no sense for any business to not have a phone number and physical store. Time to call up Jeff Bezos and tell him that he's got it all wrong!
Contacting the moderator team support is as efficient as calling a call center and listening to bad music. The only difference is the phone has a call timer to let you know how long you have been on hold. I don't want to be judgmental here, but if waiting 2 months for a SIM order was not considered to be a problem, I can't see how waiting a bit of time for a response to a private message is causing uncontrollable anxiety.
