Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I made a mistake on Friday. I need a refund, no data has been used. I need to change the 3Gb data plan for 90 days to a 1Gb add-on. Please adviseThank you
Hi,I just ported from Freedom to Public, but currently am unable to receive any text or calls? Furthermore, I am not seeing the bonus 6GB of data on top of the selected 6GB plan? Please advise, Thanks!
Hey guys,I'm just beginning to port from Freedom to Public, but upon selection of Plans&Addons, I am given a total of $186 instead of $120?Any help will be appreciated!
This is a simple topic that offers freedom people or anyone else wanting to profit from the promotion and their online order cannot make it on time of the deadline.If you have spare SIM cards please leave a comment with your location (city) and area ...
I just got promoted to great citizen.Assuming it's a good move. ?
@moderatorname i am on the $120 for 90 days plan but am unable to use my data. why is this the case? after roughly a week into my plan, the data went away. i was not excessively using my phone during that week and do not feel as if i went through 6g ...
The payment part not working i tried all the methods for the verifying your card issue even msg the public mobile on twitter and methods they gave me still didnt work, i still get the error msg , unable to verify your card been like this for 2 days!
Is there is any mods online please inbox me. Went to activate a new son for a new line and I set plan to be 42 and for some reason it default to 10 thabks
Just an another update i don't even have to contact mod. And 6gb bonus already added to my plan within 48 to 52 hours. Just updating my fellows user, don't panic or worry about data bonus it will add on automatically.So far everything running smoothA...
when I was still on FM I use somewhere between 750 mb to 1.5 GB of data, then at the end of the month, my bandwith usage would resets back to zero. Will PM be also resetting my data usage back to zero next month or is it every 90 days?
Hi there, It seems I am only sporadically receiving text messages on my Samsung Galaxy S5 - can someone from PM help me look into this? Thanks.
Hi, I'm trying to activate my sim card, I'm using Internet Explorer on a desktop and quadruple checked each part of the last form for payment and each time it does not work. I called AMEX and they said that there was no shown attempt to charge anythi...
I can't access my self serve account because i seem to have forgotten my password and the answer to my security question. I need help, Can someone please assist in getting my account back so that i can Access..
I was a freedom customer and was trying to activate the promo plan. It has been a week already and my 6gb promo isn't added. Can you help? my acct# 1000000xxxxxxx
Hi,I ported over from freedom mobile on Wednesday and have had no cell service since. No calls, texts or data. I've emailed moderators and tagged them in community post. Does anyone care? OR DO I HAVE TO START MAKING A SCENE?
I have ordered new sim card, just wanna to know how to stop service at this moment?thanks
I emailed 3 days ago trying to fix my disconnected phone and recieved an email response including the line, "you can expect a response within 48 hours". 72 hours later, no email. I am curious if there is even a team to respond to these emails, or if ...
I am unable to receive text or make local calls when I try to contact public mobile it doesn't work either. Says It's a long distance call.
Hey Everyone,So i already messaged the Mods but no one has gotten back to me (over 24 hours now)But my father is attempting to Renew his Account (3-month plan) and his credit card has Expired. When we attempted to Re-Add it to the account, it keeps D...
Has anyone managed to get an IPv6 address on Public Mobile (LTE)? Doesn't look like using IPv6 (or IPv4v6) on the APN works yet (sb.mb.com and isp.mb.com don't have IPv6 addresses). So far I've only seen IPv4 NAT (10.0.0.0/8, 25.0.0.0/8, and 100.64.0...
I have been waiting without a phone for 2 days now because of the so called glitch with the freedom promotion. The mods have not replied to me. I am ready to go back to freedom if I do not hear something from somebody today.
Hello guys, Good morning. I ported from FReedom yesterday and I find that my account still shows 6GB booster instead of 12GB. I have messaged Mods 12 hours before , but no response.When will the mods get back and this will be corrected to 12GB in ...
Mississauga near Creditview and Eglinton. Will only text back one person. btw my son got a free freedom sim in Meadowvale town centre.Text me at 647 571 8949John
Does the moderator work on Sunday?
Does anyone have an app, preferably free, that they currently use and can recommend for tracking their data usage? im looking for an app that can cap my monthly data so im not blowing my 12GB allotment in the first month or so which i've been known t...
does anyone know where they ship the sim cards from? Ontario? i just purchased a new sim today and i know monday is a stat and i want to take advantage of the freedom port over promo that expires next thursday. wondering if it'll arrive in time - i k...
im quite happy to be with PM now i've switched from freedom. i was with them for 7 years and i had one of their better plans which was $30 for text/talk and unlimited data (5 gb at 3g speed). now that i've moved over to PM, my gosh, i never knew how...
Seems to be a system glitch so requesting a mod to look into my accounts thanks Transferred 3 numbers from Freedom Mobile to Public Mobile for promo planText messages indictated ports were completed successfully All 3 lines can make outgoing calls an...
Just moved yesterday and been one of those lucky one who had no issues when porting over to pm. Not missing fm at all so farEverything working enjoying reception even in underground parking which I can't never dream when I was with freedom. Glad that...
4G connectivity was going pretty smoothly on my Oneplus 3t. I had a bit of disconnects when being undergrand for a few minutes on the skytrain but overall on the surface it was pretty fast and reliable in the downtown core of vancouver.What I enjoyed...
