Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Polaroid A600WH failed in May 2017, after four months of usage, and I was able to get a warranty exchange from Best Buy Canada, for a Polaroid S50 smartphone. The S50 works fairly well on the Public Mobile Telus network, but there is only 4GB of i...
Can pls some one help me how to reset my account pls thank you.
Hi , I want to Port out from Public Mobile to another Carrier, PLEASE someone explain to me how things work around here
So it says on the site that you get $2OFF every month if u refer a friend. True or False..???
How do I transfer # from Freedom. I tried and doesn't work
I am new to this phone company and didn't think it would be that difficult to get something done. I have topped up my account by picking the wrong plan since I thought that the 50$ 6G data plan I picked was including texting and calling. But it does ...
I am on autopay and it is suppose to renew today. However, at the moment, the overview of my account shows it has expired and that my account is currently suspended. I phoned in to received a message that my account is suspended and that my next auto...
My phone has correct apn settings, shows the lte sign in the top bar, but I am not getting data. Chrome shows: you are unable to access the web because of one of the following reasons:1)You've exhasted the data in your base plan2) Your Base plan has ...
Hi everyone, I just entered the world of public mobile 1 hour ago, and I am confused with the changing plan.At first, I forget to choose the data plan and only have talk and text which is 75/90days, but when I realize that problem and choose to chang...
Hi,I will be out of the service region for at least 50 days. I want to suspend my service for the next 50 days. (I have a 90 day plan.) Will it be as simple as clicking "Suspend Service" online today and clicking "Resume Service" (or whatever it says...
Hey all,trying to purchase a new add on for my phone. Have added funds to my account via online account. Online is not accepting adding add ins at this time and to use the phone self serve. So, I called *611 and went to purchase the add on option. Wh...
Hello, i forgot my password and i can't log in. I have been trying ever since September
I switched after over a decade with Rogers to Public last month. Whole process was great. Easy activation. Number transfer no problem. My only issue is I’m now getting a ton of robocalls. A few a day, usually. I’m checking numbers and blocking on my ...
Hi all, Logged into my account today and it states that my plan expired. Visa andMastercard had issues with processing transactions today. So I paid just in case the auto payment didn't go through. I don't want to lose my sweet plan. Am I okay or did...
So I wanted to change the plan and I put a prepaid $40 card on each device and now the phone doesnt work. This is a major inconvenience cause they both use these phones for work and everyday life so can you please contact us asap. We tried to talk to...
I'm having a similar issue. I only have one account and one credit card. I've not had a change of address or credit card.... this is the same one I previously used. I was signed up for autopay, but the payment did not go through and now my account...
Please unlock my iphone 6 !! I have activated my sim card already, but after inserting my sim card, i found out my phone is locked.IMEI #: 35 202xxxxxxxxxModel: NG4N2LL/APhone Model: Iphone 6
Hi, I'm considering a Samsung Gear S3 frontier (LTE) which is e-SIM enabled. Is there any way to use connect it to PM services? I know i can use it through bluetooth, but more specifically use it as a stand alone device. What are my options? Thanks
Hello,Everything seems fine on my phone after switching from Rogers to PM, however texting between myself and friends who DO NOT HAVE iPhones doesn't work. They're messages never reach me and mine never reach them. What can I do?
I've recently switched my phone plan to Public Mobile,(with the same phone as I used on my old plan), but since switching over I've been missing many of my texts from people who use Bell as their provider. I know that I'm missing some of their texts ...
I just activated my iphone 7 on the 6 gig plan with 3G speed, I noticed that I was able to connect and use 4G LTE though, is this a glitch or will I be charged more for using the 4G or should i disable it in my settings. Thank you
I've posted before about randomly not receiving any incoming texts for a day and have finally figured out it is not random at all. I have since realized that on the day of a US add-on expiring, I will not receive any incoming texts that day from anyb...
One of my referalls had their CC stolen, and forgot to update their account info with their new CC, so they missed their auto-pay. They have since updated their account with the new CC info. Will the referral credits continue for me, or are they now ...
I am an early supporter of Wind so even after signing up for the Fall 2016 promo, I maintained my "All in the Family" with Wind (now Freedom) for $15 (Unlimited Canada-wide calling, unlimited Can/US texting, voice mail, caller ID, forwarding). As of ...
Hi, Lost my password and now locked out of my account. Tried to change password but didn't receive email to change it. With my credit card expiring, I really need to get access to my account. Any help would be greatly appreciated.
Hoping to see deal for black Friday or boxing day. Few member wants to get 12gb 120 dollar plan.
Hi, my 1GB Referral Add-on is being used prior to my existing plan data!?Not much sense in that or am I missing something?Thought that was supposed to be used once existing plan data was gone?!?!
OK. I know it's a crappier company because its cheaper but This is RIDICULOUS. WHAT IS WRONG WITH PUBLIC MOBILE?! I swear after these next 3 months I'm moving to another phone company that is more stable. I'm livid. I got a $15 credit because the fi...
Hi, i have searched the forum, do not see an answer. I have a public mobile toronto number, and I need to forward to another toronto cell phone number, how much does public charge for the call forward? I came from koodo, and koodo charges 3$/m for ...
I've tried resetting my password twice for the self serve portal but it's not working. Can anyone help with this?
