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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't send text messages !

hello i cant , send text messages for some reason , but i can receive them also my calls are working . PLEASE HELP ME !

Re: Please reactivate my account

@Shazia_K I have sent you a PM with additional information for reactivating my wife's account. Please do so as soon as possible.

Separate discussion and support boards

This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company. Would Public Mobile ...

Resolved! Please reactivate my account

I pay automatically 90 days at a time. I changed my plan approximately two weeks ago to take advantage of the new 6GB data over 90 days. My plan should have renewed today but it was deactivated instead. I now see an amount owing to Public Mobile of $...

Resolved! How to change $40 grandfrather plan to the new 90 days plan?

On "My Accout" It asked me to call *611, I tried, but there is no "change plan" option. How do I change it? Thanks

Is it possible to port your number over after the fact???

Hi Everyone,I just set up two new public mobile account and they are working great, I chose a new number for the 1st one as the port wouldnt allow it to transfer but it worked for the 2nd number .. So my question is can i port over the number that fa...

Since Mobilicity is walking off in the sunset after tomorrow, perhaps PM should.....

Mobilicity is about to hop on the night train for the big adios. Would be interesting IF PM had something for those who are hesitating about Chatr, and I think PM could be the solution

What will PM do when Darth Vader arrives in Dec?

Is PM anxious for Star Wars Rogue One? If, you only knew the Power, of the, Vader breathing, Dark Side https://youtu.be/wUFzmCYYou8 Love this song, So Star Warsy and exciting.

Resolved! Public Mobile Global Text

Hi, I was wondering with the new PM update to do Globel Text instead of Canada Wide, what countries are included in Global Text?? Thanks

Resolved! text and voice only plan

hi would like to refer a friend, to Public mobile. comparing PM to chattr Chattr offering unlimited provincial talk and 100 text for $25/month the best I ca find with PM are:Province wide, No text =(76-6)/3= $23.33/monthProvince Wide global text = ...

Tax exemption for Native Status Card Holders

I am asking this question for my mother, as it doesn't really apply to me. My mother is a Public Mobile customer who is set-up on autopay. She should be receiving her Native Status Card in the mail soon -- it was a long process to apply and get appro...

Resolved! Porting Public Mobile Number to another carrier WITHOUT CANCELLING PLAN

I am wondering if it is possible to do this: port my current public mobile number to another carrier without cancelling my public mobile plan and give my current public mobile plan to my son who will assume a different number on public mobile.

Resolved! I want my money refunded

My cell phone has not been able to make local calls or recieve Any calls since July 7th please have my 148 dollars refunded I have lost work and many important calls. I recieved a new SIM card but am afraid to activate it as I have had no support fro...

Resolved! Ordering more than one SIM Card

Hello , I was on the website today and decided to make the move to PM. When I went to order a SIM card for my wife and myself I noticed that I could only order one at a time. Is there a way to order two as opposed to ordering them one at a time? Your...

The weather affects reception?

Hi, Ottawa south here. The last 2 days with all the storms rolling through my service has been quite spotty around the Uplands/Hunt Club area. Is it just me, my device, or is this a common phenomenon?

Grandfathered plan need texts meesages add on.

Hello! Just would like to get a clear idea about something. Is it possible to add text messages on to a grandfathered plan?

Resolved! Long distance calling

Im with 40$ plan of provincial wide calling and 2gb data and was trying to call a friend who is having a number got from Montreal, Qubec which now transferd to Ontario. I only got a message that I have no active longdistance add on. Did anyone else h...

Where can I turn off my phone due to "NO SERVICE"

Hey Guys! Is there a place around you where you experience service cut off? If yes, let PM know. So far, it's 100% ok in my region. Best,

Resolved! $90 Plan

Just wondering, my friends would like to join Public Mobile, but they want the $90 plan, is there anyway to sign up for them to that kind of plan now or is it too late? Thanks

Re: Phone Number Appears to be outside of Canada number to people texting

was this ever solved?

Resolved! Plan Changes

Hi everyone,I'm a little confused at how the plan changes work. I signed up yesterday the the 90/days $120 package and I just realized that I didn't check off text. I'm trying to change it and it's saying that it will be more than $120 although there...

Changed phone number

I have been having ongoing issues with my PM phone since I joined July 1st. I suspect he issues are all related to the 226 area code causing problems for PM but have not been advised to date. Decided to change my phone number with PM before switchi...

Resolved! Problem porting to PM from Telus

I attempted activating my PM sim card 6 hours ago, and it seemed to complete successfully. I got a couple emails afterward saying my accounts were activated successfully, but I'm still waiting for the port. I tried to log into self serve but it said ...

number porting issue

I ported my number a week ago (i tested it on this website and it was available). It's currently not working with my previous provider - they see that it was taken by Telus (i never talked to Telus but believe it's Public mobile).When i was trying to...

Oh no! It looks like something went wrong, but don’t panic.

Can't log into acct since I asked to upgrade my acct to the 6gb vs the 4gb. A bit of a problem with a self serve provider... Getting help has been a challenge. For starters email inquiry form asks for acct number, sorry can't give that to you sinc...

Resolved! My phone doesnt work

My phone doesnt have talk, text, or data yet my bank account was already charged the money. On top of that i cant login to my self serve account and when i hit forgot password and enter in email it says not verified even though i know i have verified...

Resolved! Account disabled

I left public mobile last month for another carrier but have decided to return to PM. I tried to login but the account has been disabled. Is there anyway to get account reinstated?

'The phone number entered is invalid or you may have created your profile already. If you've'...

Hi All! I'm getting a 'The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here' message when I attempt to sign up, any idea why?

Coverage in new brunswick ( moncton)

Can i use public mobile services in momcton new brunswick , and can i keep my old number !

Resolved! Email to Text/SMS

Hello! First post and hopefully soon to be Public Mobile user! I am a real estate agent and depend heavily on my brokerage office's email to text service to get alerts and timely updates on my business. I am currently with Rogers and paying about 70...

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