Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I am trying to buy 200MB of data, but it keeps saying:Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Would ...
https://productioncommunity.publicmobile.ca/t5/Getting-Started/Sim-is-invalid/m-p/212424#M38598
Hello, I have a Samsung Galaxy S7. It is a sprint phone, unlocked. I received voicemail notifications for around 3 months before it just randomly stopped working. It is quite annoying as I have to remember to periodcally check voicemail manually. I h...
Hi Does public mobile offer phone upgrades? If so how do i go about getting my phone upgraded?
Hi there,I got a SIM and signed up with public mobile on Dec 2017, I can access my account via 611 with my password, but have troubles when I try to login online.As I login my account with my email address on publicmobile website, but the system sai...
I am trying to change my plan from a 90day plan to a 30day plan. I am unable to change it. My current plan is expired. I have topped off $20 to my account (which is what is required for my desired plan). When I click on change plan, it takes me to t...
Hey Mods... I can't find a document, help guide etc - that outlines the steps to do in the case of wanting to make a mid-cycle plan-change.I'd love to see a document that outlines it like:latest day to change plans before cycle startsPlan changes tak...
Hello,I'm relatively new to Public, but have been reasonably happy with most things so far. I do struggle with the inability to get an actual bill (via web or PDF), as I expense my phone...but that's mangeable. However, I just logged in to do some ba...
I have been out of data on my plan for a while now and was waiting for my auto pay renewal on Jan 17 for my 3 month plan. Just wondering when this will be processed today so I can continue using my data. I assumed it would be at midnight today but ...
I ported my number yesterday from canada petro mobile now incoming calls are not working. I can send and receive text and make outgoing calls. Is this a porting issue? I messaged the mods but haven't received a reply yet. Thanks
Under the currently offered 90 day plans, for the 6GB+6GB bonus data option at 3G speed, is all the 12GB data used at 3G speed, or is it half at 4G speed and half at 3G speed? Also, can an admin please check my plan, I'm not sure if I'm on the 3G or ...
Hi all,I am switching to a new phone and I forgot what my network SIM card PIN is. This is NOT the network unlock code. It is the PIN that I encrypted my SIM card with about a month ago but now I forgot it. Does anyone know how to lift the SIM card P...
Hello, Two days ago, I bought a $22 public mobile plan payment voucher. I added the PIN found on this voucher to my phone. I do this every month this same way in order to renew my service (and it has worked for the past 2 years). However, this month ...
A recording that says "Public mobile here, your plan does not include talk, you can add it at selfserve.pubicbobile.ca", however I've had this plan for over a year and it does include talk, I've logged in to my account to verify it hasn;t changed, an...
Hey fellow PM mates, I signed up for PM a week ago and things have been going smoothly except for the fact that I cannot send out an picture messages. I had issues this weekend with it and it still persists today. I am able to receive them though. I ...
Rather shockingly, the Telus version of the Moto G Play has finally been updated to Android 7.1.1. After many missed timeframe promises, a friend informed me that her phone was just updated to Android N today. I think it's fair to say that many us...
j'ai un forfait appel et texte ill. mais je peux seulement appeler depuis une semaine ça dure
Hi I need to port over my number from Kodoo, How do I go about doing that?
Can someone help please? I need to get this done. Thanks!!
EDIT: Solved. Hello and thanks for any assistance. I got a new cell a couple weeks ago and I notice an issue. When I receive calls from other cell phones the caller ID doesn't seem to work as it only displays the other phone as "Pay phone" and no num...
I cant phone local and no mods will answer my pms. ive been waiting 24 hrs for a response zero nothing
Testing my luck out here. I've messaged moderators yesterday night and this morning but still waiting for a reply. My phone renewed it's plan yesterday but sometime during the day, it didn't allow me to make local calls/SMS. I wasn't even able to ...
Hello! In response to point 3 of your contribution. I have recently switched to PM but am unable to enable MMS. The APN setting for MMS are not shown under Cellular Data and thus I am unable to enter the fields suggested in many tutorials and screens...
Waiting over 2 hrs so far
Ugh, I feel I know the answer is I have to get a new number, I'd rather not. Pain in the butt. Scammers are using my number I assume. Should I wait it out a day or will this persist? Anyone have experience with this?
Hello, I would like to know how to change my payment date by one day after for every month as it does automatically come out..
How the hell do I pay for my service
Calls are going straight to my voicemail. I have paid. Calls are not coming through.
Hi all,I believe that I am registered for Autopay, but want to be entirely sure before my cycle is over. This is my first time using Public Mobile. I signed up for a 30 day plan, and quite content, and have pre-scheduled a new 90 day play for my next...
Hi customer service, I have trouble creating an account and the issue is a bit special. Two months ago, I created an account with my phone number which went through and I even typed the new sim card number. However, in the middle of the process, I h...
