Coming back to Public Mobile, need help please.

[Bitflipher]

Hey everyone, I ported my number out sometime in September or so and I wanted to come back.  I bought a SIM card already, but when I try to log in it says: 

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Do I need to make a new account or can something be done here?

Thanks,

R

[Luddite]

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@Bitflipherwrote:

Hey everyone, I ported my number out sometime in September or so and I wanted to come back.  I bought a SIM card already, but when I try to log in it says: 

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Do I need to make a new account or can something be done here?

Thanks,

R

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Yes, you must begin as if you were never here. It is safest to take a new number until your PM account is operating properly and then port-in your number. Do not cancel your old account; that will happen automatically once the transfer completes.

Welcome back from the cold. 

[Civic_E · Accepted solution]

@BitflipherYes you need to create a new account with a new email. That is the only way.

It's one account per number.