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When I try the "forgot your password process it is not triggering an e-mail. I set up two phones in the past for my kids and now I want to register a third

When I try registering . It asks me for a code and it says that the phone is already associated with an account. i set up two Phones for my kids and now I also want ot tranfer mine from Rogers. I believe I used my e-mail or.  I had used my primary an...