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Started to activate SIM Card- browser froze

tabscott
Great Neighbour / Super Voisin

Started to activate SIM Card - but browser frozen - closed to restart - but now it says the sim card is reserved for a transaction -   will it eventually clear - as I never got passed the choose a number page......  or is my card toast?

3 REPLIES 3

matbasm
Deputy Mayor / Adjoint au Maire

@tabscott, the locked out SIM number will eventually be released by the system.  While you wait for the moderators, you can try again after an hour or two.

tabscott
Great Neighbour / Super Voisin

Thanks - hopefully they respond quickly.

will13am
Oracle
Oracle

@tabscott, my read of the situation is that you may have hit a point of no return when your browser froze.  You will need to contact the moderator team to repair/complete the rest of the activation.  The moderator team can be reached via private message using this link .  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

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