Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
To my surprise, as I'm nearing the end of my 3 month billing cycle, I'm out of data! Then I noticed that I am still on the 2GB / month plan (e.g. 6 GBs for 3 months) when I should have transitioned over to the 4GB / month plan in the fall. Is ther...
I just had the pleasure of being helped by @Simon_O and found out they are me to the mod team. I would like to send out a big welcome and thanks for coming to the community to help us all out
I just added funds to my account, however my plan hasn't activated. Thank you!
Hi there. I purchased a ten days plan but it's still saying that my account is suspended even tho it says it's due on may 11th now. Can't make calls or text still.
So I am paying $67/month for the unlimited talk and text 4 gb data on a three month term right now. I notice with the new promotion it is $55.When my account auto updates on May 22nd will it update to the promotion plan? If not what do I have to do t...
I have been trying to update my credit card information for over a week but my account login doesn't work. I have contacted customer service who have reset my password several times, but when I try to sign in with the reset password, I just get an e...
Hi all, Can't find where I read this on the forum, but a mod/PM employee said a couple months ago that they were thinking about a updating the reward system... If possible to know, where are you up to in this process? ( @Jeremy_M)Also, and mainly, is...
Hi,I've been with public mobile for about 6 months now, but for the last week and a half I haven't been able to make or receive calls or texts. Data still works. Everytime i try tk text or receive a text from another phone, an error message is texted...
I topped up my account so i could change my plan but my old plan wasAutomatically added.I do not want this plan. I want the 30 day unlimited provincial talk and textAnd 1g data.If someone could fix this for me it would be greatly appreciated.Thanks
I've been on the 12GB per 4 months plan for about 6 months now. I am not able to get any data connection at all with 2 different phones: Nexus 4 or iphone4. According to my account information I have used 0GB data over the past 3 months. I've tried...
Consider this scenario:- Already signed up with credit card on autopay- One 90-day period I purchase a voucher at a supermarket to pre-load my account before account expiresIs this allowed and will I still get the autopay reward at renewal time?Reaso...
Hi,I noticed that I was charged again for my full 3months autopay almost 3 months too early. I had a 10 day roaming plan that lapsed and since I had funds in my account it used them to renew another 3 months (usually it suspends your account). If you...
Rolled over to a new plan/contract and assumed AutoPay would work but it didn't. Account is suspended right now. Logged into my account and attempted to make the payment but received an "Unable to process trasaction" message. Removed my card from Au...
The whole time I thought it was a glitch that when you used up all of your data that it was removed from the selfserve screen but what do you know if I actually read stuff I would have found out that is by design and the way PM has intended on how it...
So my plan renewed over night and I login in just to make sure all is well and it shows that I have used 5.696 mb of Data. Just wondering how this can be when I am at home on Wifi. I go through my data usage and there is no data usage shown? I kno...
I had a message that switching to koodo offer has extended till April end .so we can keep the same plan. i switched my one account to koodo now and they honour me to keep the same plan but PM has charged me with increased bill for April.
Hi, I'm trying to reset the plan before the renewal date, is this allowed? Ran out of data and instead of waiting for next cycle/puchasing an add-on might as well reset the plan I tried "changing" the plan to the same plan but nothing really happens....
Hi all, I'm asking this for my boyfriend's account. So April 30, 2017 was his due date, his account is set up for auto-reload. Credit card ended up having issues, so we used another card to pay the morning of May 1, 2017. His account was suspended fo...
I cannot reset my password to my account, in order to pay my bills. (I created this account to ask for help). I've clicked "forgot my password" and answered the security questions. It says that they've sent the email, but it never appears in my inbox...
Hi @Shazia_K Is it possible to purchase another plan for a different phone/person under my account? Or am I required to make a new account for them. Please let me know! Thanks Julia
Bonjour, J'ai payé mon forfait en extra avec ma carte de crédit et je voulais savoir comment avoir un remboursement. Merci! Hi, I paid my bill in extra, I wanted to know how to get a reimbursement.Thanks!
I upgraded my current plan to the $53 promo plan. My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance. Do I have to do something else for it to t...
Hey everyone,I was just checking over my pm account and noticed my plan disappeared (however still active), and when I change my plan in the plan builder it will not load, and returns an 'sorry we are having issues with this page'Just thought I'd rep...
Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.
My son's data is almost used up at 60 days of his 90 day plan. I want to add another GB to carry him through but will the Add On get paused at the end of the month when his included Data kicks in? I understand the add-on does not expire. Thanks.
Hey,I have a Note 4 from Wind, which had LTE disabled but is technically capable of LTE. I'm able to activate LTE via the Service Mode menu (*#2263#) but as soon as I do that, calls won't connect. If I switch back to using 3G, I can use voice again.A...
My Visa Debit card keeps not getting verified and decided to do vouchers instead... So my question to the community is when getting an RTP what's needed? This is my first time
I just purchased a $10 250 MB data roaming plan from the website but my phone (even upon restart) will not allow web access. Not sure how to reset/ fix the situation.
Hi all, I received a text message saying I have used 95% of my data last Wednesday (04/27/2017). On Saturday, my data was cut off but I got no text or email saying I've reached my limit. When I logged onto my Self Serve account today, I could not see...
Can you still RECEIVE sms text message if you have no texting as part of your plan?
