Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Talk stopped working

Been with public mobile for more than a year now. Went to make a call today at work and got a message that "sorry talk is not included in your plan" ?? My plan clearly includes talk.

Positive Experience

Hi all, I'm a new client to Public Mobile. I wanted to share my experience as it's been a positive one. I spent the past few weeks scouring here + reddit to help make my decision if I would switch to PM. I took note that people are most vocal when th...

Reactivating service

My account was suspended last night due to having to change my credit card so I added funds to my account. With my rewards I have the amount needed to cover my monthly plan but I can't figure out how to unsuspend the account (the money is sitting in ...

Someone tried Chatsim?

Hi!I've just seen this... Chatsim, unlimited Whatsapp/Messenger/etc. texting worldwide for $44/yr... Anybody tried it? EDITDoesn't seem a good buy in the end... Make sure to read the other comments here and elsewhere!

Changing from 3g to 4g in the next month plan

Changing from 3g to 4g in the next month plan : I have updated the plan and paid the top amount , the amount shows in balance but 4g hasnt been upgraded please help asap.

Resolved! sim blocked and account login problem

Hi my name is Anitta.mine and my husband sim is blocked due to late payment on 18th of october.we tried to login to the public mobile account to pay our bills but it seems like both of us couldnot login to our account.please help us with that.

changing 90 day plan after 60 days

Can I change my plan from a Canada-wide calling plan to a text only plan part way through the 90 days?Will the remaining amoung from the calling plan be available to use for a text only plan?Or do I have to pay more to get a text only plan?I will be ...

Anniversay date

where could i see from my account my anniversary date? i think i'm close to my 1yr anniversay and looking forward to some royalty discount.

Tethering data works 100% better....WHY???

My wife and I are both on PM Fall promos--Same plans.My wife has a Moto G Play.I have an LG G5.We live out in the country, so signal strength is somewhat comprimised but still within LTE zones and reliable when needed. Data is somewhat slow (2-8mbps ...

Any things ADD ON for INDIA ROMMING

Any things ADD ON for INDIA ROMMINGOther offering $10 a day

Resolved! Suggestion: Bill Payment via Bank ATM (or ATM Payment)

Hi. I noticed public mobile supports VISA card and voucher only. I am currrently using voucher in way. I don't have debit card and credit card. I would like to suggest the bill payment via bank ATM becuse I can input any amount for bill which it's ea...

Can't Receive Short-Code Texting

I ported my number from a VOIP service a while ago and am unable to receive short-code texts for verification purposes. Is there any way to get around this or fix it?

Problems with data plan, getting 6GB for 3 months instead of 12GB.

Hello,About a year ago, there was a promotion from Public Mobile that offered to double your data for the same price. So I had the 6GB for 3 months plan and I registered to get 12GB for 3 months at the same price instead.It turns out that during all ...

New credit card

I have had to replace my credit card information into your database so my autopay service may not be compromised. Everytime I try to enter this data I receive the message "Unable to process transaction. Sorry, your credit card transaction was denied ...

Resolved! Help lol

Ok i have no clue if this is where im supposed to post ok so im paid up for another few weeks and got a new pgonw through Fido and took my public mobile number with me so my husband waw going to use my phone with public mobile so i tried to change th...

Can't change plans

Hi all! So I'm trying to change plans from a 30 day plan with add-ons to a bare-bones $10-a-month plan just to keep my phone number going while I'm out of country (also I do know the $25/3 mo plan is more economical). My account has finished the last...

Resolved! Pixel on Oreo tries to send Int'l SMS every restart - thoughts?

Alright folks, This is a weird one. Ever since I upgrade to Android Oreo, my Google Pixel tries to send out int'l SMS everytime I restart the phone. I only know this because I'm on an older plan that has Canada-wide SMS, so I get a bunch of messages ...

Resolved! Province-Wide calling

Hey guys, I know this topic has been discussed over and over... and I thought I totally understood how province-wide calling worked. So here's the scenario. My dad and I are both with Public Mobile, and both live in Calgary. We both have a province-w...

Resolved! Add-on purchase gone wrong

I recently was attempting to purchase a US add-on and the process seemed a bit convoluted.What i didn't realise was that my account was topped up to my plans full $120 amount. Then the add-on was subtracted off my new balance. With this new large b...

Resolved! Cannot text without a data plan (iPhone)?

I can only send and receive texts while on my home WiFi. I do not have a data plan, so I know iMessages won’t work, but regular SMS should, shouldn’t they? From everything I’ve read here and on Apple’s forums, you don’t need a data plan to send/rec...

Added funds to account but can't apply

Hey Everyone, I'm out of data and my 3 month plan isn't scheduled to start over until October 23, so I added the funds to have it start now, but can't apply to have my NEW 3 months start now. Can anyone help?

Resolved! 5 Gb/month Promotion

Hi Public Mobile I got a text message about being able to upgrade my current plan to 5 Gb/ month for an extra $10. Is it still available? Thank you! W

Change in pricing for the better

Curious to know, I am currently paying $126 for the 3Gig+3 Gig bonus at 3G for 90 days, Province-Wide, global texting, and I just noticed the plans are now $120 for the exact same plan. Does Public Mobile automatically changes the prices for existing...

Resolved! i went to walmart to buy voucher prepiad card but there not selling

she say we sell sim not voucher

Transferring a number to a local area

Hi i need to transfer my original numbers area, from penticton to vancouver to make it a local number. Can i do this without changing my number?

Locked out of self-serve account

Hi, I've been trying to do a password reset on my account, and one email came through earlier today while I was at work and expired, I tried the "forgot password" tool again but after 15 mintutes didn't recieve any emails. Trying again shows that my ...

No service

I recently switched to Public mobile. I was in trouble since day first. I paid 177 dollars for 90 days. I had no service for the first 48 hours, Now after two weeks Public mobile de-activated my service and a moderator advised me to buy a new SIM. I...

Accidentally changed my plan to Data Only!

Hello, I tried to take adavtange of promotion last month and jumped on the self serve meneu to change my plan, and I waited a month after the change, now I have only the Data plan and no talk&text! Mods can you please help me to add talk and text t...

Urgent help! 4GB Data Plan Changed Now does not HAVE TALK and TEXT!!

Please help I changed my plan last month and data seems to be good ın my account 3Gb + 1 Gb Bonus but I cannot use my phone because It doesnt have Talk and Text. How can I add that to my plan. Mods could anyone help me to add the talk and text to my ...

Resolved! 'Plan Does not Include Text Messages' getting sent over and over.

My plan does not include text messages, this is true and by intent. However I repeatedly get messages from '611' saying; "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info on your account ...

Community

Forum Posts