Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did the top up data add ons onto my plan and I am unable to see browse the internet on iPhon 6
Tried twice and I dont get the forgotten password email . . checked junk.
I really don't understand phone works, SIM good number works but can't log into my account
I activitated PM SIM yesterday 5pm with Port number and info. Up to today, I can't phone in or out and my Android cannot see the phone number yet. Try to do one more time from "My Account" -> "Add On" -> "Change phone number". The website says I ...
An hour ago, I activated my sim card and inserted into my phone. Right after I turned on my phone, I notice my whatsapp on my home screen disappeared and few seconds later the error message of "Unfortunately the process com.android.has has stopp...
Hi all,Has anyone tried Android Pay yet? I just added my cards but haven't had a chance to use it.
Can I just "rant"????So I installed my sim 5 days ago. I went online and did all the stuff, chose my plan, put in my CC information, then it said that the charges were declined. I tried to do it again, still, same thing happened.I checked my credit...
I went through the activation wizard, including the request to port my phone number, everything looked fine. Trying to log in fails. Forgot password fails. Trying to re-activate the same SIM fails. Trying to make a call fails saying that I have $0, e...
Hi Everyone, I joined PM from Rogers back in October last year (my wife and daughter moved their numbers from Rogers to PM too). Over six months later, we're all still very happy with the service and it was the best move we've made in wireless servic...
I purchased a 90 day plan back in the beginning of April, but my plan was just disconnected after 60 days (suspended). According to your plan calculator, it cost $180 - $60 discount for a total of $120. I got a text message saying Public Mobile did n...
I have Province-Wide talk. I'm going to the US next week. If I add "US Roaming - Talk Text 250 Data (10-day) - $20.00" will I then be able to make and recieve calls in the US (even though I have only "Province-Wide" talk? If so, will there be long di...
... I show them this picture I took and say "NOPE!". This was at Bayview Village on a Sunday afternoon with a line up out the door and some ppl looking obviously frustrated. Online self-serve isn't for everyone, but it's a great move to pass the cost...
I have been with Public Mobile for just over a month. Yesterday I noticed that I have no phone serice. No data, can't make calls, no SMS. I logged into my account and I don't see any problem. My next auto-pay is July 23. I tried my SIM card in two un...
Province-wide calling and canadian texting is all I need.Please bring those back (with a warning for iPhone users who need to activate their phones via SMS!)
Going to 4 countries where all providers except Freedom, Chatr and Public will roam. Bring a add-on please!
Public mobile self serve Site temporarily unavailable for maintenance. Please try again later. just an updates for ops thanks
My rewards are showing the wrong term, and I think weren't credited properly on my renewal last week as a result. It's showing $2 for autopay when I'm on a 90 day term (IIRC it used to show $6). Similarly for my referrals.. how do I get this fixed?
Hi all, I found something that looks weird to me, be maybe isn't, would like to know what you think of it...Any idea how @chukdefatey has earned the "Top 50%" on May 8th 2017 and on December 9th 2016? It should be related to Community activity in Apr...
on the lighter side.... I happened across this deal... Note the "150" packaging ! What every country needs to celebrate a birthday ! It's all in the marketing... Canada 150 plan !
Hello, My autopay is so messed up, it is charging me for 2 different accounts on my credit card even though I have removed the credit card from the second account(my brothers account) I would like to get a refund on the autopay for the second billin...
Could I just buy US data roaming add-on without buy voice and text roaming add-on? Does it work smoothly? My wife is going to US and she only needs data? Has anyone experienced any issues with this? Thanks.
Received an update that my account had been suspended, turns out I forgot to update my CC in my settings as it has a new expiry date. I went to register my card and I keep getting an error saying that the payment cannot be processed. I have funds on ...
I want to change my plan
I cannot get into the self serve account for my son. I have been paying for his account through prepaid vouchers as I cannot log on to his self serve account
I've been to a few Esso locations and all say the voucher system is down!Will this be fixed soon?
Hi there.This morning I checked my account and it says it got suspended. But for some reason it already charged my cc when checked my statement online,it have funds on my account for the billing but didn't take the funds to pay for my service. Everyt...
Did anyone else see that koodo was shutting down it's self serve app? Apparently it's because most people use the website.Hopefully PM gets one in the future. Not a necessity but it would be nice.
Can anybody answer my question why is my account saying my plan expired I paid it on may 24 I out 60 in my renewal plan is may 28 it changes over today but why is my account suspended I paid for it but my phone is working
I just paid my bill on the 24 of May when I got paid now it saying suspended in highly pissed yes I am changing my plan but really suspended when I just pay it.
I ordered a sim already waiting for my shipment if my husband have a Pm I can use him as a referral ?Also if I signup for a plan can I make changes lets sey from province wide to Canada wide. Or do I have to wait 90 days to make changes to account
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