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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need some new phone suggestions

Hello, Its time to upgrade from my dying Htc M7. I'm looking at phones that will last for a while so naturally, the Nokia 7 plus is really interesting. Its an android one phone, build quality is good and they promised os updates for a while. But my u...

Resolved! Call barring - incoming

It asks me for a password in numbers only when I go to call barring to block all incoming calls. How do I go forward from here to activate this feature?

SIM activation error

Hello, we activated a sim card but it came up as an error and asked me to get help from here. Can you assist? ERROR MESSAGE: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email u...

Why no response from Moderators? It's been 2 days

I've sent 3 private messages to moderators and no response. No phone number to call? Where is the support? I need a response and action now.Did I make a mistake moving 2 lines over?

Resolved! Dubious data usage

I noticed I have some large quatity of data usage over 100 MB even 200 MB that I am pretty sure I never initiated or used. Anyone else have similar experience? What could be the reason?Thanks.

cannot change plan

the page doesnt load when i want to change my plan. please send me an email/ contact me so i can change my plan

Activation but no service

My daughters phone is activated and shows public mobile in her data settingsbut we haven’t any servicewhat do I do pls?

Self serve account locked out

Hello. I've been having trouble logging onto the self serve portal. I tried to reset the password right now and got "Sorry, you've been locked out. Please contact Public Mobile for help." Any help would be appreciated. Thanks!

Resolved! Voicemail limits

HiWhat are the VoiceMail limits with PMI am referring to Maximum number and maximum time per message and when do they auto-deleted, etc Thanks

Unfortunately, Voucher #12- digit xyz could not be added. Please verify the Voucher and try again

Bought $100 voucher at Shell gas station, tried calling in pin via *611 and tried online to no avail. Phone is currently disconnected as today was renewal deadline. Any help is greatly appreciated. Thx.

I WANT CREDIT CARD CHANGED OR I'M CANCELLING -- mods won't reply

Tried msging mods (got one helpless and rather rude reply), and when mentioning I must cancel if I can't get assistance, I get no reply. I tried calling them out on Facebook... guess a Public message doesn't help. I got service for my disabled father...

Talk and Text Plan Question! Help!

Hi members, I have a question. I want to downgrade my data+text+talk plan to an only $25 talk+text plan. My question is: Can I add the optional $30 dollar 1gb add on to this $25 talk+text plan? Will it stay in the account until I finish all the data...

Resolved! Account suspended and impossible to pay or call 611 to solve problem

Hi I saw a few message already touching the subject but it always lead to a private answer. What to do to reactive service. I sent a provate msg to moderator but I am still waiting for an answer. Impossible to add money on account online - seemed to ...

Funds in account for 3 days but can't reactivate

Hi everyone. I've had funds in my account for 3 day but it's still not letting me reactivate my account. We only deactivated it 2 weeks ago so I dont need to buy a new sim. I've contacted The moderators but am still waiting. This is frustrating. Doe...

Unable to make or receive calls/text

I renewed my plan two days ago, and when i try to make a call it says i dont have a long distance plan... i am making regular locals calls. Text messages are not working either. I have also messaged the mods privately with no response. What can i do?...

Bad, very bad service...

Two accounts.... cant access self-serve on one of them for days, cant get info to access self-serve but some dimwit do this do, change browser go incognito and all sort of pure data processing nonsense that demonstrates an unstable badly setup system...

sim lock

my sim is locked i need my PUK CODE

Cant change my plan

Hi , my plan of 90 days expired, and i wanted to change into a new plan which is the current special right now at 8gbs for 50$ , however I am unable to change it, help ? thanks

Due date keeps changing

Why do you keep billing me one day earlier each month??? I have went from the 5th to the 4th and now the 3rd???

Account suspended

My plan expired today and I wanted to switch over to the most basic plan... but unfortunately, as I just found out, I have to reactive my current expensive plan before I can get on to a basic plan? How does that make sense? Anyways, moderators, pleas...

Resolved! billing error

when I signed up there was a promotion for second month free and my account has been charged for the second month. I also have not receive the $2. monthly autopay reward - it has not been deducted. I also just referrred a friend which is to result i...

Account Suspended - Can't do anything!!

Hello,I've tried pm'ing the mods and haven't received a response. I have been out of service for 1.5 days. It says my account is suspended for insufficient funds and will not let change plans. I've topped up the account to over $50.00 and still not a...

Double Billed

I was double billed yesterday for services (I see that isnt uncommon based on the number of posts about that on here) Problem is I have sent two messages to Moderators in the last 24 hours and am not getting any response. Any ideas?

Resolved! Data Not Working Samsung SGH-I547C

I am new to Public Mobile. I have setup the Public Mobile APN, and the Mobile Network State shows Connected. Whether I try to use my browser or use Messenging (MMS) to send a photo there is no connection to cellular data. No response to emails sen...

Can't switch to a different plan

I was on a 30 Day $40 plan that expired because autopay was not activated. Now when I try to reactivate on the $10 plan it does not allow me to do so. There are funds in the account but the option I get is to top uo to reactivate plan(meaning to to...

Got an offer from koodo 200$ Bill credit

Hi , I received a call from koodo customer service where they offer me 200$ bill credits with 35$ plan , comes with 5GB internet unlimited nationwide talking , international texting etc. Right now I am paying 33$ per month for being with PM for 5 ye...

How to order the 10$ plan ?

Hello everyone How can I get the 10$ plan? Can I get also 2$ waive for auto pay for this plan ? Thanks in advanced

Giant tiger voucher

So I got a voucher yesterday and they didn’t give me a pin. Told me that the huge number on the receipt was it. Had to drive 45 minutes back to the store because someone else purchased it for me and brought it. They finally reissued one and gave me a...

Resolved! Error in porting number

I've been trying to port my Bell number to public mobile. The self serve worked the other day when I was on my phone, but now after I enter my number to check its eligibility, another screen loads saying generic error. Is anyone else havng issues or...

Difficulty porting number from Telus

Hello everybody, I recently made the decision to switch over to Public Mobile, and have encountered difficulty in getting started. I purchased my SIM card online, and have tried to activate it through the online system, but ran into trouble on the se...

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