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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Active plan

Hi all, i Have active plan but cannot make calls. How to solve this issue ?

Resolved! WiFi calling?

Just upgraded my phone from a Moto G2 to a Moto G7 Play and got a WiFi calling notification which said I needed to update my address and then brought me to a dead Telus link. After looking through some posts on the forum it says its not supported. A...

Resolved! Rewards

I changed my plan immediately, but my rewards did not apply. Do the rewards only apply with autopay or when the plan automatically renews?

Help with porting number from Petro-Canada Mobility

I tried porting my Petro-Canada Mobility number over through the self serve portal. While the request was submitted successfully, I was called shortly after by a PM rep letting me know that the port failed because I needed to top-up my Petro-Canada M...

Pre paid phone card

Can I only purchase a pre paid phone card at Walmart ? If not where else can I go

Resolved! Porting phone number from PC Mobile

Looking to port my number (former PC Mobile Customer). I tried online but I got a message saying it can't do it or something. Please help! Thanks!

Help

How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week

Purchased a voucher, would not let me add it on my phone.

I purchased a voucher for $28 dollars yesterday for my public mobile account, and when I tried to add it on my phone it told me that it was unable to process the request at this time. the voucher number is 1**********1. The phone number I am trying t...

Resolved! From Ontario Travelling To BC for vacation

Hello everyone, I will be travelling from Ontario to BC for a few weeks and was just wondering if I will be able to access my current data plan over in BC, or do I need to purchase a separate add on data package or sim card? I only have Ontario wide ...

Resolved! Procedure to get the US voice & Data roaming on my PM phone number

Hi There, Please let me know how to get my phone activated with 10 days US roaming(voice and Data) for $20. Please response it asap. Thank you, Jayeeta

No Service

I've activated my account and my phone number has switched from Koodo. The phone seems to recognize in the settings that it is a Public Mobile phone now, but in the top left corner where it should say Public it just says no service. I went to the sit...

Resolved! Help! Public Mobile assigned me wrong area

Hello, so I signed up with Public Mobile half a year ago at London Drugs in Calgary downtown, I chose 403 area code. Since then I have been given a couple of feedback that my number is an overseas number when people tried to call me. I shrugged it of...

Resolved! No caller ID

Hi, I got calling from “no caller ID” recently. How can I track their number.I searched google there’s some options, however since I’m uisng public mobilenet work, are there anyway I can track the number?

Resolved! unreachable numbers

Hello, i noticed that the numbers not listed on the buy addons page are unable to be reached by our Public Mobile phones on this network at this time. i really would like to know what the reason is for us customers not being able to cont...

Resolved! Porting my number

Its been 2 hours and my number still hasn’t ported over yet please help I need my phone for work

Resolved! Upgraded Plan Charged for Both

I upgraded my plan last month from and switched it from a 90 day cycle to a 30 day one. My credit card was charged last week for the new plan but my account has not been updated to it (I upgraded for more data and I do not have any more). Additionall...

Resolved! Deactivate my services and refund

I want to be refunded my money that you had taken out of my account. Your company had cut my services and then few days later took money out of my bank. Within that time your company cut my services I had changed cell providers. I would like to deact...

Credit card over payment

This is my 5th time in emailing you and twice you said you will look into my problem and it is still not resolved, you have charged our credit card 5 times for a one month payment, if i do not hear back i will put a stop payment on our credit card by...

Resolved! 4G VoLTE

Looking to replace my phone....Will PM support 4G VoLTE network?Samsung Galaxy A10 is the phone I am considering, suggestions are invited.

No services

I already active my new sin card. Why there is still no service , instead my old sin card from Bell still working? How can they be switched?

I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybody re

I cannot receive incoming ,and cannot do outing calls is anybody have same issue since one week

US DATA FAIL...want a refund

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

Phone keeps disconnecting.

Hi, I frequently use my phone for long hours talking to my fiance. I always get disconnected before 2 hours and then more frequently afterward. Generally, this doesn't bother us but I now need to make long business calls and I got disconnected today....

Resolved! how do I monitor / manage data usage while on a US roaming Add On?

I purchased an Add On for roaming in the US recently but was unsure how to monitor my data usage on that Add On (the amount of data allowed is so small that one has to be very careful not to just let it run away.) I am going to the US again tomorrow ...

Made a late payment after Autopay failed. Balance is now paid but data is not working

Title. My CC info changed and I neglected to update the info for autopay. I've now gone in, changed it, and paid off the balance. Still no data on my phone. This is only 1 day after it was due, so my account wasn't suspended

Resolved! Hello, Do I get $2 Auto Pay Reword for $15 / 30 days Unlimited Incoming Call + 250 MB Plan?

Hello, I signed up on $15 / 30 days Unlimited Incoming Call + 250 MB yesterday. I also enrolled Auto Pay. Do I still get $2 Auto Pay Reword for $15 / 30 days Unlimited Incoming Call + 250 MB Plan? I only receieved one-time $10 credit. Thanks in advan...

Resolved! $10 monthly charge

Hi there, Just realized I got $10 charge every month, and $22 for the plan. What does the charge $10 for?

Activated card not working

I already activated the sim card and paid the plan . Why no services still?

Can not receive texts

Can not receive text messages from anyone even myself. I have powered off phone, removed battery and have cleared memory and storage. Anyhelp would be great.

Resolved! Going on an Alaskan cruise, do I need an add-on if my plan includes intn'l text?

My mom is new with cell phones to begin with and new to PM (as am I). My folks are going on an Alaskan cruise leaving early June for 10 days. I have two questions - 1) how is international texting defined? (we both have this in our current plans, al...

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