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Locked out account

Mansi1
Great Neighbour / Super Voisin

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.

Thanks

4 REPLIES 4

KatGurl
Great Neighbour / Super Voisin

@Mansi1 wrote:

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.

Thanks



If you try clearing your cache and cookies in your browser, sometimes that’s all it needs.

dabr
Mayor / Maire

@Mansi1 wrote:

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.

Thanks


In addition to waiting an hour, you can try incognito mode or a different browser too.

GinYVR
Mayor / Maire

@Mansi1You would need to contact the Moderators. If you still have service you can try 611 to perform some account functions.

iliketotalk
Mayor / Maire

@Mansi1 hi if you tried to many times you will be locked out for awhile reboot your computor and try again in an hour the system is finicky Smiley Sad

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