08-17-2019 03:14 PM - edited 01-05-2022 06:28 AM
Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.
Thanks
08-17-2019 06:30 PM
@Mansi1 wrote:Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.
Thanks
If you try clearing your cache and cookies in your browser, sometimes that’s all it needs.
08-17-2019 03:19 PM
@Mansi1 wrote:Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you please help me in solving this issue ? I would be really pleased.
Thanks
In addition to waiting an hour, you can try incognito mode or a different browser too.
08-17-2019 03:18 PM
@Mansi1You would need to contact the Moderators. If you still have service you can try 611 to perform some account functions.
08-17-2019 03:17 PM - edited 08-17-2019 03:19 PM
@Mansi1 hi if you tried to many times you will be locked out for awhile reboot your computor and try again in an hour the system is finicky