Deal offered by texted:Issue not accepted

[Scamp]

Hello, I was offered $26 to get a4G 15Gb plan for only $26/ month. Hurry,offer ends December 18,2024. This offer will be added to your account and will take effect on your next renewal date.- Though I tried to accept this while in Florida on the $30 20Gb US/ Canada plan…it looks like it didn’t work so I tried again in back in Canada no results other than:Sorry, we didn’t catch that. Please visit Public Mobile app or My account to view more subscription plans and offers. Does anyone know how to go back to a cheaper plan such as before I had $23/ month 4G 6Gb ?? Under change subscription,I only have $30 and up Plans?

[Sansan]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Scamp 

Yes here’s how 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Scamp]

• Does anyone how to contact customer service directly? This is a pain they didn’t honour the texted deal because it was cheaper at $26/ month for 15Gb

[Sansan]

@Scamp  I don't believe that that's why it didn't work.

Did you clear your cache to verify that it really did work and not showing?

[Scamp]

Thanks, I guess that’s why the plan change didn’t work. That’s too bad . I only needed Canada USA for 10 days.

[BKNS27]

@Scamp 

Unfortunately, PM will not offer downgrading plans. Only upgrade from your current plan.

You can contact a CS_Agent but from comments from other members. They were denied.