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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1688 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30165 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41856 Views
  • 185 replies
  • 29 Bravos

Resolved! Porting from Koodo - text not sending

Hello.  I am trying to port my number from Koodo postpaid account.  I got the text from Koodo to approve the transfer but when I type YES to approve, it is not sending.  Anyone else having issues with this?  I tried sending a text to another contact ...

Eevee by Good Citizen / Bon Citoyen
  • 762 Views
  • 6 replies
  • 0 Bravos

Payment

HiI have changed my plan today,they took 2 times payment. Also,they didn't affect my rewards. Please check and contact meThank you

Juliakim by Great Neighbour / Super Voisin
  • 382 Views
  • 3 replies
  • 0 Bravos

Esim Activation + Bell Port

Esim Activation failed while trying to port my Bell number.I PM'd cs_agent as I could not open a support ticket.My bell service is deactivated but my public mobile is not.I saw posts regarding a support number for porting number help.Anything else I ...

HellCat604 by Good Citizen / Bon Citoyen
  • 1391 Views
  • 13 replies
  • 0 Bravos

No 5G access

Can not connect 5G network 

Dan39 by Great Neighbour / Super Voisin
  • 383 Views
  • 4 replies
  • 0 Bravos

4G phone with a 5G PM plan?

Anyone know if it is possible to use a 4G phone with a 5G PM plan?I do not want any surprises. I just want to make sure that my 4G capable iPhone SE original (2016) can still work on a 5G plan.I know I will not get 5G speeds until I upgrade the phone...

esim activation fail after payment

After payment processed, the esim installation failed. I tried to scan the qr code in the email, but it says "unable to install esim, please contact your carrier"

RogerFreedom by Great Neighbour / Super Voisin
  • 263 Views
  • 1 replies
  • 0 Bravos

eSim not working

my eSim is coming up with error when I try to activate it and I already paid for my plan 

AK99 by Great Neighbour / Super Voisin
  • 334 Views
  • 2 replies
  • 0 Bravos

Can't get through to porting support agent number?

I am trying to call the porting agent phone number that was sent to me for assistance in my porting. Every time I call and enter my phone number, it says "there is no active request for this number", then I proceed to follow instructions to wait for ...

Katlyn by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 1 Bravos

Resolved! $34 Black Friday promotion

Hi, I submitted subscription change for $34 for 20G at 5G speed on Nov 24. Then I submitted again on Nov 25 for $34 for 40G at 5G. But I can’t see the details on my subscription is renewed at next billing cycle. So, what I actually got at next subscr...

Banity2013 by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 2 Bravos

Resolved! Upcoming Sub

How do I find out the data that is in my upcoming subscription? It says 5g but not the data I will be reciving.

Yourbakerman by Good Citizen / Bon Citoyen
  • 737 Views
  • 6 replies
  • 0 Bravos

$29 for 10GB not available

Hi,Can't subscribe to this plan. Can anyone help? It's not fair, yesterday the system was down all day, and today the plan is unavailable. Thanks in advance.

chapurinyuri by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

I'm helping someone activate a new plan and port their number from Koodo. We've finished set up through the website and are told to download the app to activate the account, but it's stuck on step 6: Activate with the message "SUBSCRIPTION NOT ACTIVA...

nkopp by Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 1 Bravos

can’t receive OTP by SMS, no option fo email

Since I transfer my phone no to public mobile, my previous Fido stopped my mobile service. However I can’t get OTP Verification from Public Mobile anymore, in order to go through the process, can’t install eSIM, no QR code at all. please advice what ...

SukC by Good Citizen / Bon Citoyen
  • 415 Views
  • 3 replies
  • 0 Bravos

Can anyone get a hold of a CS or mod?

I have an urgent situation where my sim from old carrier no longer works and the number ported to Public isnt activated yet.  When I login it keeps asking for OTP that is sent to my phone number which is not activated.I am in a hell loop. Help

Momo88 by Good Citizen / Bon Citoyen
  • 650 Views
  • 6 replies
  • 0 Bravos

Updating payment info, why so difficult

Why is it so difficult to update payment info.  When i log into My Account i get a page with my subscription usage, ad ons usage etc. . I have to click on rewards header at the top of the page  to get to another page thenI have to go through the hist...

Wornout by Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 0 Bravos

Resolved! Don’t see the 5G 40GB plan for $34

I see the offer on the main site, but when trying to switch I only see the 4G version of the plan.Is this happening to anyone else?

LSiv by Good Citizen / Bon Citoyen
  • 643 Views
  • 7 replies
  • 0 Bravos

Resolved! Missed referral code

Missed the spot where i was to enter my referral code prior ti initiating payment. How do I activate the code to receive credit?

Nate1980 by Good Citizen / Bon Citoyen
  • 766 Views
  • 4 replies
  • 0 Bravos

Account Suspended

Account suspended, I now want to renew, but Public Mobile not accepting my credit card automatic payments. Tells me to check again later.  I tried numerous times.

Frank123 by Great Neighbour / Super Voisin
  • 316 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation Number Transfer Unsuccessfully

I did an activation with number transfer throgh the app which failed with an error. Then I get a txt message from my old provider and I answered YES. Next I put in my new PM Sim and now non one can reach me except PM numbers. Please help! I also can’...

cmson by Good Citizen / Bon Citoyen
  • 1180 Views
  • 9 replies
  • 1 Bravos

Resolved! referral code?

My partner and I are about to register. Anyone want to sponsor us?

PeterFairley by Good Citizen / Bon Citoyen
  • 876 Views
  • 6 replies
  • 1 Bravos

Phone Calls

I can make calls but I can't receive any?   What's up?

Paul39 by New in Town / Nouveau en Ville
  • 278 Views
  • 1 replies
  • 0 Bravos
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