Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was in Germany for 6 months and at the time was using a European SIM card but my Canadian number was still receiving messages along with the new number. I returned to Canada and reinserted my Canadian SIM but data doesn’t work at all (0mb used on a...
Hi,How do I activate my account when I already have a sim card through Koodo?
I can't log into my account. I complete the sign in, enter the code but I seem to be on the general page and there is no way I can get to my account with my credit card info, etc.
Hi, as the title states, I'm locked out of my account with no way to login even after a night of waiting. I'm not sure why that happened, but I'm trying to transfer my phone number from Public and it's not working. Any ways to get the account number?...
HiI have two public mobile accounts for two specific phones. For simplicity, lets call them act1 and act2. I redeemed $15 for payment on act1. The payment got applied to act2 but $15 of rewards were deducted from both act1 and act2. Therefore, I...
So, for context: 90day plan is renewing next week. And, running somewhat low on data, we're checking the real time counter more often to space data out 'til renewal. The phone is turned off overnight, and data is off when not in use during the day, a...
I lost my phone and don't have access to email Facebook and so and so I bought a new phone and choose chart as my new courrier my question is what do I have to do to keep the same phone number with chart?
Ordered sim card but taking too long. Can I go pick one up at a store instead?I can't even look at my account info online since it forces me to the sim registration.Thanks!
my bills didn't reflect the credits of referral and autopay recently. How can I get them back?
where is the best place to find discount / promo codes ?
Hello I am a returning costumer to fido, right now my phone is under another company but as a previous costumer of Public I decided, to return and get my services with Public again . but I have been trying to log into my account and it is not allowin...
Is this promotional plan 50 GB per month? It's not specified in the description of the plan. Thanks!
My number has been suspended , I really want to get it back
My credit card was charged twice on the same day for my monthly payment. Looking for assistance to rectify. Thanks.
I just switched to Public Mobile from Peto Mobility. What a huge difference in call quality! Is that because of better towers or using 5G now? No drop off & very loud & clear now. So far, very good!
The data is fine and everything, and I am transferring my old sim card to my new e sim with PM but when I turn off my old sim card, I can't send or recieve any messages with my old number. I also recieved a text but they haven't really told me anythi...
I upgraded my subscription and have been overcharged. How do I get my creditthx
Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold. I tried opening a ticket but am unsuccessful.
Lost my phone's SIM card while on vacation in Europe while trying to put in a Euro SIM. Now I have a new SIM card, but my old account is still active. We have the right email for the old number, and we want the old number back because it was a good p...
I keep trying to change my payment method and it keeps telling me cannot process at this time please try again later, it's been this way for over a week so later seems to never be coming
I made a fee payment by phone yesterday by Visa Debit, and my bank statement shows that thepayment was taken. However, it isn’t showing up on PM website or by phone prompts.I have been doing this way for years. Should I call Visa and reverse the paym...
I'm trying to update my address to order a new sim card and I cannot check out. Keeps giving my invalid address My address is correct in the profile************
New Sim card and new phone number. The phone still states no SIM. I’ve turned off and on airplane mode. Turn off the phone and turn the phone back on. Nothing works
Hello everyone, I was checking out the list of VoLTE enabled phones for PM and I noticed that the Google Pixel 8 and 8 Pro are not listed. Does anyone know if and when PM will support VoLTE on these phones?
Just transferred a number with a new eSIM and now my data isn’t working
My friend sent me a promo code instead of a referral code, can I still redeem a referral code after I have created my account?
I am on the old $15 plan which used to say unlimited incoming minutes. I went through the forums and understand that people grandfathered in should still see the unlimited incoming in their self service, but mine has changed to 100 Canada wide minute...
I used to have instant access to wifi on my iphone (and so did my wife) when I left home out of range of my home wife. Since transferring to Public Mobile we have lost the ability to wifi away from home (unless we log onto a 3rd party wifi). Does Pub...
Im trying to transfer my number to a new iphone but it keeps on saying unable to transfer
