Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Jamaica

I am going to Jamaica in February. How can I continue to use my phone and data while I’m there?

Reward

How to claim referal reward

Update subscription to $29 Can/US/Mex

I currently have the the $34 Can/US. Can I switch to the $29 CAN/US/Mex? Alternatively , can I cancel my current subscription and sign up for $29 CAN/US/MEX?

Porting out

Could someone give me the contact number for the porting out team. They don't seem to be responding to the request to port out me number. Thanks

Help with invalid voucher

I got a voucher and it say it is invalid when I put it in

Text problem.

When I receive a text I keep seeing a red exclamation mark after the text is sent. People are receiving my texts and I recieve there's but the red exclamation mark still shows up.

Payment

How can I make a payment

Cruising

What to do when cruising

Transferring number

I am trying to subscribe to public mobile services however, they keep asking me to authorize the cancellation of my account with my old provider. The only issue is I still have additional services with that provider, so I dont want them to cancel my ...

My payment is updated, why my phone is cut off?

My payment is updated why my phone is cut off?

URGENT: Can't send or receive texts for 24hrs

Activated SIM yesterday - phone calls and data working good. APN verified. BUT no SMS Texting possible.Please look into this urgently as I receive texts from business clients on this number.

Account

I signed up with public last night using an eSIM but I don’t know if something didn’t work properly as I can’t text or make calls. Nothing is working

pre-subscrition fail

Very disappointed in the self serve portal! first time user trying to sign up.2 credit cards declined which are verified clear directly from my bank private message to community advocate has no solution.yuck!!! i'll be gone in 24 hrs

unsubscription

Dear Public mobile team,I just turned the subscription bottom off because I don't want it to be renewed automatically. Could you please confirm that it wont charge my credit card on December 30, 2024? Thanks

Resolved! Holiday bonus 2024?

Dear PM community folks,Is there any announcement on holiday bonus for this season 2024?Thanks

Chatbot

Why can I not talk to a real person anymore for any phone carrier or internet provider. The ai only works for people that don’t even know how to use a computer. I have an issue the ai can’t solve yet can’t get ahold of a real person

Sim card

I ordered a SIM card on Dec 5th and paid for a monthly subscription. I still haven’t received the SIM card, therefore unable to use the plan I am currently paying for. Due to the postal strike I put my street address and not a P.O. Box. What courier ...

Changing subscription

I recently signed up for PM and I see now the plan I subscribed to is $29 rather than the $36 I am paying. I cannot figure out how to change subscriptions as it's not listed when I try to change after logging in? Is this a matter of not being able ...

Speed on 5G plans in Winnipeg area

Last month I moved 3 of my lines to Public mobile 5G plan and I live in Winnipeg.MB. Plan says upto 20Mbps, but all of my downllad speed tests have been 5 to 15Mbps for download and surprisingly 20Mbps for uploads. I have done multiple tests in diff...

Unable to move to $15 plan.

I used to have a $15 plan and recently took $30 plan for travelling to US. Now I need to switch back to $15 plan. Need help.

Canada-US-Mexico plan - the fine print

Good morningOn this plan, the Fine print ++ says: ++ Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and t...

Resolved! USA Data - Talk - Text

Finally switched from Telus to PM December 2024. Subscribed to 50 GB data, Canada - USA - Mexico talk & text @ $35.00 per month + HST. A bit confused about travelling to USA. Currently own an iPhone 12 Model # MGHN3VC/A running IOS 18.2. If I go to U...

Phone said emergency calls only

Renewal plan disappeared

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes...

Text

I have problem sending most of my text since 2 days now

Purchased esim online for dual sim phone. How do I assign second number?

Having major issues. I ordered a esim online in hopes of utilizing my dual sim phone. It didn't promp me to choose a phone number for the second sim.. they both show up as the same phone number. How do I assign a phone number for the second (esim) ?...

Resolved! My previoius unused Add-ons (data and international calls) disappeared!!! Help!

Hi there,On Black Friday, I was planning to switch my subscription to a plan with more data. However, when I logged into my account, I noticed I had several add-ons previously provided by Public Mobile promotions (including 75GB of data and 100 minut...

Community

Forum Posts