Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went to renew my phone plan. Paid the amount that was stated that was due on my account. Which was $36, and my phone plan wasn't renewed so I called the number back and got charged another $45. The phone plan now works but I would like my $36 back@...
How does one request a Rogers phone number to be ported to Public Mobile? Thank you.
I have ordered a new SIM card from Amazon to replace my eSIM currently in my phone now. I can see the procedure to input the new SIM number is simple, I just want to confirm that my current phone number will be assigned to the new SIM card and not r...
since 3G will get dropped in the near future , we will have to upgrade to 4 or 5 G i have been with PM for a long time with many referral all of which have the 3G and 1G plans @$35if I upgrade will I lose my rewards for loyalty -refer a friend - auto...
Hi, I still not receive my SIM card over 10 business days via mail but cannot get help with chat and I don’t know how to contact customer support agent direct. Please help me what to do because I need my SIM card to use right now.
I'm at a complete standstill here porting. My port failed, I fixed the issue with the old provider but I cannot resubmit port. I also cannot contact support via chat bot, I get error 404. I tried clearing cookies and site data. HELP!
@CS_Agent I had no services for 2 days, I'm unable to reach the support and when attempting to create a ticket support it give me an error: To @CS_Agent please check my address on my profile to see where the outage is or reach out to me via email.Tha...
I ported from fido to PM. Was not able to receive portout sms. now i am not able to submit new port out sms request as there is an error everytime i try to submit ticket. my old fido esim is still active and my new PM esim is also active with limite...
Do I get my referral code immediately after activation? If not, how long before I get it? Thank you.
Will there be any 3G/LTE plans that are not +10GB. Ideally I could get 2-3GB.thanks,
I think that the Public Mobile 5G Network is fake and here is why I thi9nk that.There is no Public mobile 5G in the network list only 4G and LTE however the icon shows 5G when it clearly is not.The public mobile SIM are not 5G compatible so what I th...
I haven't used that much data and I have 5G plans. Still, I noticed public mobile internet speed is too slow.. Please fix it. I have tired my troubleshooting steps. If you can't fix it, I have to Bell or Rogers. Thanks
i an new to public mobile and want to ask in future will there be any long term( semi annual or annual) plans for affordable price.
Hi,I ported my number and open my public mobile account on Friday November 10. I can make calls from the public sim card with the number I ported but can't receive calls or texts. When I call the number it says it's not assigned.
I just switched to the 20gb for $34 Black Friday deal. Will I lose the add ons (Christmas freebies) that have been carried over for years now?
I had to drive to Maine early this week.The public mobile on my phone seemed to start working after I'd driven not too far south of Quebec City.I desperately needed it soon after I crossed back into Canada today, but the phone and PM seemed operation...
A few folks here already raised the issue of unable to receive calls from some of their friends/family members, but calling out or sending text are still working.So after I checked with few friends from different carriers, it looks like We cannot rec...
My bank account was charged 28.74,but when I try to login, it still ask me to pay again for activate the account.
I cannot make any outgoing calls. I get the message that my phone is not connected to the network...I can send and receive texts. I believe I can receive calls as well. I tried taking my sim card out and restarting my phone several times.
Hello,I am on the legacy rewards system and the wording for the black friday offer is making me question switching from my current plan. When it says "Earn $1.70/month in points value with our Public Points" does that mean I will be switched to the n...
I'm am trying to use my Simplii MC Debit with my account but I keep getting an error message. My TD visa credit is getting the same message. Only my TD visa debit is accepted but I can't use that to pay atm. What am I doing wrong?
Really? No Wi Fi calling?
I joined to publicmobile and paid thr subscription. Once esim is activated and received email that number transfer will take max 5 hours, i went to bed for sleep. Next morning I figured that i was supposed to type "YES" to the text from my previous...
Hi,On Google when I searched for Public Mobile, the search result came up with a Black Friday deal of $34 for a CAN-US plan. When I went to look at the Public Mobile plans, I could not find it. Did anyone see it. I've attached a screenshot of the ...
Hello,My child had gotten a hold of my phone and subscribed to a plan, I need to cancel my plan and unsubscribe as well as get a refund for the plan that my child was able to get. Please let me know how to do this. Thank you
Hello,How long does it takes to transfer a phone number from Bell. It’s been almost 24h and whenever someone calls me it goes to my old carrier voicemail but data plan is working fine.I tried rebooting the phone. Turn off and on the line on my iPhone...
I can get text messages but can’t make or receive calls
I can't top up my account thru my phone using my 4 security digit to ad money and I can't access my account online I need help from customer service agent how can u don't that
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