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Forum Posts

Text message stuck at "sending"

I sent and received a few messages last afternoon without issue, but I tried to send a message to one of my friend and it got stuck at "Sending". I didn't get the Retry option after 10 minutes. Then I clicked on the 'Sending" and it gave the option t...

APaul by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! no more talk minutes

Good morning!How do I add more talk minutes? I have used up all my talk minutes before the monthly automatic renewal date.

VW2 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

loss of service

Hello, My son continually loses phone service in an area where coverage is provided. His friends always have service but not sure who they have for providers but why can't he? We tried to turn the phone off and on for a refresh but no luck. He does h...

Momma22 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Changing Numbers on Same SIM Card

My dad (who is also on Public Mobile) dropped his phone into the ocean. Not only did it mess up his phone but apparently his SIM as well. He went and bought a new SIM at Walmart but they activated him at the time with a new phone number / new account...

JRMan by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Phone data not working

My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

jjodsouza by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Community Involvement Rewards

I am just curious how much posting and involvement on the community board results in the lowering of my monthly bill.

govserv1 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! System maintenance thread locked...

so, is the decision is to lock all the Announcement threads from now on? if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead?

softech by Mayor / Maire
  • 10 replies
  • 0 Bravos

How do I filter threatening calls?

I am getting threatening recorded calls from “Canadian Border services” and apparently they have put a warrant out for my arrest. So, I know this is garbage but they are using local and regional numbers from communities where I do know people so I ha...

hanna_t by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

Not receiving verification code

HI there,I activated my new PM SIM card with new number but I'm not receiving any verification code from WhatsApp or chapchat. I'm trying from last days.Thanks in advance guys

onkar1984 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Slow LTE speed

Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...

Resolved! Dominican Republic coverage

I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.

Ljfrank by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! US Roaming

Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?

ellie_rr by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Unlimited Minutes on Account have somehow ran out??

This is truly ridiculous, and does not make sense. I just tried to make a call and got notified that apparently I am "out of minutes". I am on a $35 plan that has unlimited Canada minutes, so that literally makes zero sense. I do not make any calls o...

MeganBSmith by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Koodo billing

I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...

Mira0611 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos


Hi,I saw that usually in December Public Mobile offers a 5GB bonus and 1 month free promotion for all plans $25+. I was wondering what the likelihood they would offer it again this year would be? Is this a pretty consistent promotion that time of mon...

p1brownavery by Great Neighbour / Super Voisin
  • 28 replies
  • 0 Bravos