Refund

[Donair1232]

I went to renew my phone plan. Paid the amount that was stated that was due on my account. Which was $36, and my phone plan wasn't renewed so I called the number back and got charged another $45. The phone plan now works but I would like my $36 back

@admin 

[BKNS27]

@Donair1232 

Did you purchase an Add-on? 
Did you reply to a text when your data was low?

Best to contact a CS_Agent by private messaging to investigate and for a refund if there was a glitch at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437