Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! phone does not receive calls

I activated 2 iphones. for one phone everything works. For the other phone it sends and receives texts and can call out but when you call the phone it does not ring but goes to a customer is not available message. Phone is not on do not disturb

Resolved! need to cancel automatic payments

no longer use public and need to cancel

Resolved! New SIM card

How do I update my new SIM card because my old one was lost and, I did open a new account with the new SIM card

Expired page after trying to sign in.

After sign in. This goes to expired . Can't get in.

Probleme.

Resolved! 3G plan in the US for data only?

I read that the US no longer has 3G and it will be downgraded to 2G. I am planning to get data only. Will this be affected negatively? I read a lot of posts about how talking doesn't work, but I will not be adding on the talk & text. I will be in NY ...

Resolved! My Account

I am experiencing difficulty accessing my account.

Resolved! Change Plan and Remove Autopay?

Hello, I have a pending plan change on a renewal date. I also took off Autopay, not using the phone for about 70 days. If my renewal date was the 21st of this month, it won't charge me because auto pay is off right? Rather when I want to reactivate ...

No more North American plan?

I have been wanting to switch to a North America plan so that I can call anyone in Canada or the USA but there doesn't seem to be an option anymore for this type of plan which really sucks.Is there a reason why they removed this plan? I don't want to...

Resolved! Porting out my number while abroad

Hi All I would like to park my number with Nunberpark, they have tried to submit a request and apparently public mobile sents SMS to my number to confirm however I am a broad and not returning to Canada very soon. Is there another way to do it Does ...

Resolved! We were not able to process your payment.

I can't activate my SIM due to this error (We were not able to process your payment. Make sure all information is correct or try again with a different card)I tried 3 times with my master card, and visa but it won't allow me to get pass this error.Pl...

Resolved! 1 of 2 failed porting from rogers sub. HELP!

I have 2 numbers with one of a rogers carriers (Simply Connect). One of the numbers ported fine but i'm stuck with mine not having ported. I never did get the text, is there a way to re request the porting on my number to happen again over to PM ? ...

Resolved! Invalid Sim

I tried activating the sim but there was an error during the process. I was unable to activate the sim and port my number, but when I am re-trying using the sim to activate the services it's showing as invalid. Please help me resolve this issue and t...

Auto pay

My visa debit worked and then stops working? There’s no new information on the card that would require a stoppage. This has happened before. I updated the card information and submitted it, it worked for a few days and stopped again.

Referral

Would someone like to share a referral with me so I can get a discount

Resolved! Ticket response time

How long does it usually take to get a response to a Ticket from customer service?

Resolved! New phone order #310626

Hello. I ordered a refurbished Samsung S20FE on October 9th, 2922 (order #310626). I would like to change my order and purchase the refurbished iPhone 11 you have listed on your site. Please let me know how to proceed.Thank you.

Resolved! how to get call in code

I still cant sign into my account to add on more data. Id try calling in but I don't know my 4 digit code to do so, how do I make a code or find out what my code would be?

Problem

Hello, I am having issues with my texts.... i can send them but not receive them. How do i fix this?

Data Usuage

Hello, I only used 25% of data. Why I received a message that I already used 75%?

Mobile network state is "Disconnected"

I have changed my phone number, but Mobile network state in SIM card status is "Disconnected", Does it means Public is transfering phone numbers?

PIN#

Setting up NOT working

When I go to setup my device it gets stuck on either the plan or my phone number, I void the phone number and start with a new one as I am a koodo customer currently and can switch my number over. The site has charged me for the plan but yet is still...

voice calling while in usa not working.

I am on t mobile network. I can text but voice calling fails after about a minute

send/receive calls

I want to change my plan

How do I change my plan

Resolved! 2 phones on one account?

My wife and I are switching our phones to Public. I have set up an account using my credit card. I am trying to also set an account up for my wife on the same joint credit card and it does not work .any ideas

Retain my number

I’m currently subscribed to another line but I would like to switch and retain my number. Is this possible?

Need help about payment issue

Please contact me

Resolved! Promotion not applied

Hello, I just signed up for public mobile with the free 2gb for 12 month promotion. However, it is not applied to my account. Is it possible for someone to check if there was a mistake?