Porting out my number while abroad

[Kbaden]

Hi All 

I would like to park my number with Nunberpark, they have tried to submit a request and apparently public mobile sents SMS to my number to confirm however I am a broad and not returning to Canada very soon. 

Is there another way to do it 

Does Publicmobile have help desk to receive my written consent 

Thanks 

[BKNS27]

@Kbaden 

If you are porting out of PM then you can't because PM Roaming on works in Canada and USA (with Roaming Add-on).

[BKNS27]

@will13am 

Thanks for the correction...misread the question.

[computergeek541]

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@will13am wrote:

@Kbaden , generally your acknowledgement of the number port is the security measure to prevent fraud.  You could use the chatbot link and submit a support ticket and have a CSA look into doing if for you.  

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@Kbaden 

While a Public Mobile can manually approve the port out, you will not be able able to use the normal port out procedure because there isn't any way to receive a text message on your Public Mobile service unless you are in Canada or the United States.  You could get a family member do switch your service to a Public Mobile SIM card and have your family member approve the port out by text message.

[will13am]

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@BKNS27 wrote:

@Kbaden 

It could work if your previous carrier have Roaming where you are located to receive a text confirming you are porting over to PM with the old SIM in your phone. Otherwise, you need to wait to return to Canada.

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Customer is trying to port out of Public Mobile.  

[will13am]

@Kbaden , basically my suggestion above is to leverage the last paragraph in this help article.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[BKNS27]

@Kbaden 

It could work if your previous carrier have Roaming where you are located to receive a text confirming you are porting over to PM with the old SIM in your phone. Otherwise, you need to wait to return to Canada.

[will13am · Accepted solution]

@Kbaden , generally your acknowledgement of the number port is the security measure to prevent fraud.  You could use the chatbot link and submit a support ticket and have a CSA look into doing if for you.