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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11093 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22030 Views
  • 181 replies
  • 24 Bravos

Not receiving sms verification code

I have been with public mobile for 4 days now and previously was receiving sms verification codes with various apps. Now however when I try to login into uber the code is not being sent to my phone. 

sabb126 by Great Neighbour / Super Voisin
  • 315 Views
  • 1 replies
  • 0 Bravos

Resolved! Promo

Just received my email eligibility for the sale offer or 2 extra GB data, but I have to activate by Sept 7th, question is, I ordered a sim card today and it arrives in 3-7 business days so i wont make it by the deadline to activate? Anyone know if I'...

Sherry121 by Great Neighbour / Super Voisin
  • 587 Views
  • 9 replies
  • 1 Bravos

Resolved! Top up issue

Hi I just purchased a top up of 10gb to my account. How come its not showing yet?

Can't receive texts or calls

As if PM wasn't difficult enough to use.  Now I can't receive texts or phone calls.  It started today.  I did the usual troubleshooting.  Anyone else having issues? Yes, I can call out; just no receive. Thanks

xfx12 by Good Citizen / Bon Citoyen
  • 418 Views
  • 6 replies
  • 0 Bravos

Resolved! Friend new PM activation but no service

A friend of mine went into London Drugs to get a PM SIM and they activated it for him. Here where the problem lies, he didn’t reply to the porting text from Telus until 4 hours later and he got another Telus text this morning at 9:00. He replied with...

BKNS27 by Mayor / Maire
  • 559 Views
  • 15 replies
  • 1 Bravos

Resolved! Where does it state the 2gb promo code is only for 6 months?

Hello,I have recently switched to Public because of their 2gb promotion. I had thought it was an extra 2gb for as long as you stay with Public, however it seems it is only for 6 months. Nowhere in the advertisement or the terms and conditions state t...

Cathy7 by Great Neighbour / Super Voisin
  • 524 Views
  • 6 replies
  • 0 Bravos

Usage of internet

Hello  I haven't been able to use my internet for the last few days  Please help  Thank yoi 

Atifa1984 by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Cannot get 2-factor verification codes

Hello, I cannot get 2-factor verification texts from CIBC or the NSLSC when I try to login. However, I can get verification calls from both. I switched to Public Mobile on Aug 31 and kept my old number from my previous provider. Thank you for the hel...

jack5661 by Great Neighbour / Super Voisin
  • 528 Views
  • 9 replies
  • 0 Bravos

Resolved! Change SIMCard- Invalid SIM

Hi, I already have an account and my old phone and old SIM were recently irreparably damaged. I bought a replacement SIM at Walmart today for my new unlocked phone and it is reading as "Invalid SIM" in the Change SIM Card section of my self-serve acc...

IIIBarsV by Good Citizen / Bon Citoyen
  • 858 Views
  • 11 replies
  • 0 Bravos

Resolved! Long Distance Cell to Cell

So, I was told by someone that if you call internationally cell to cell that there is an enhanced fee.  I, of course, said that makes no sense.  I wondered about this and we did a test call to Spain.  My phone said the duration was about a minute, bu...

BPrior by Good Citizen / Bon Citoyen
  • 543 Views
  • 9 replies
  • 0 Bravos

Resolved! Finding Account Number

How do I find out what my account number is? It has been a few years since I set up my phone online. I do not remember the email  or password that I used. I did write it down but cannot find the paper. I am in a real bind. My brother in law tried hel...

113rgagnon by Great Neighbour / Super Voisin
  • 1240 Views
  • 9 replies
  • 1 Bravos

Data add

Add data, showed as an add on but not activated

Brancs by Great Neighbour / Super Voisin
  • 457 Views
  • 6 replies
  • 1 Bravos

Payment Issue (Resolved)

My credit card on file with PM was compromised and subsequently the card was cancelled upon advice from my CC provider. My usual autopayment to PM was due the same day and unfortunately failed to go through.After some teeth gnashing and consulting Th...

robotron by Great Neighbour / Super Voisin
  • 385 Views
  • 4 replies
  • 2 Bravos

Completely disable data

Can I have data completely disabled (for instance on an account that will be used for a child’s emergency phone)

ThosD by Good Citizen / Bon Citoyen
  • 1015 Views
  • 22 replies
  • 2 Bravos

Resolved! 5GB signup bonus

Hi all, I joined Public quite awhile ago.  I was supposed to get a 5GB data bonus but I never got one, at least not that I saw.  Is there any way to check? Thanks in advance!

BCCanuck by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 1 Bravos

Resolved! Switching plans in middle of 30 days

Hello, im in the middle of a $70 15gb plan expiring on September 16, my data’s almost up so I need prob 10gb more of data for personal use, I don’t want to pay $150 for 10gb more of addons until September 16 so can I switch to the 10gb $50 plan until...

Resolved! Promo code

So I bought a public mobile sim card and I saw there was a promo code you could put in to get 2gb of extra data a month forever on plans 35$+, I was wondering where I could put in this promo code?

rz2 by Great Neighbour / Super Voisin
  • 771 Views
  • 16 replies
  • 1 Bravos

Resolved! Signal

How is network signal in elevator, basement and subway?

VB1 by Great Neighbour / Super Voisin
  • 492 Views
  • 6 replies
  • 0 Bravos

Resolved! My puk

What is the puk. I have no service on my phone and it’s saying locked sim

Kidkid by Great Neighbour / Super Voisin
  • 328 Views
  • 1 replies
  • 0 Bravos

Resolved! After paying, cannot log in to account, cannot make calls

Public mobile set up for autopay, no changes, no log ins for months. Today I go to call out, get message "no more minutes" 2 days ago got txt saying payment went through.  Checked bank info, money went to Public Mobile 2 days ago. Went to log in acco...

pubmoj by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos
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