[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Downloading History
When I go to my call history, I want to download the full 90 days of history. I have a TON of pages that come up and I have to scroll through each page. When I download, I only get the first page no matter how I search, or what page of history I'm on...
Need tech support to contact me to help port my current Koodo phone number to Public Mobile
I need tech support to contact me to help order the $25 / month 1 GB 3G plan, port my current Koodo phone number to Public Mobile and activate the SIM I have already received. I do not do apps on the phone, it is only for voice calling and I only com...
Resolved! Subscription Issues
Hi all. I went to change my old subscription to a new one being offered. I was on the three month plan and wanted to set the new one up the same. I clicked to order it and I must have selected 1 month and got charged. Then, I changed it to 3 months a...
Payment
Hi had to pay in order to sign up only to find out AFTER that my phone is not compatible. However, I have already paid, so need someone to get back to me. Thanks
Re: Tech support
My husband and I recently switched to Public Mobile. He was able to port his number with no issues but I had trouble activating my account and porting my number. My phone was just showing ‘SOS only’ when I put the SIM card in. He was able to create ...
Calling the UAE
Hi! Anybody knows how i can call the UAE from Canada thru Public mobile. TIA
Subscription Cancelled with no Warning
Hi, I'm a brand new subscriber. As payment for the month didn't go through due to an accounting error, I was suddenly cancelled with zero heads up. This is ridiculous. Most phone companies warn before cancelling service!
Over payment
My account changed automatically from $25 to $35, as well as I was charged an auto Add-Ons from August which I never subscribed to. I have two accounts on the same credit card. In my last bill in the months of Sept and Oct, I charged almost $ 150. ...
Tech support
Text received:Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistan...
Resolved! Changing subscription
If I change my subscription plan will my points and monthly credits continue or will it refresh
Problems starting support ticket
There is a constant error message while trying to start a support ticket. I've been trying for 24 hours. Same error message. I'm trying to Port my existing Public Number to a new phone which I bought a new Public plan with an eSim on it. My current p...
No network service after activation
Hello, I didn’t get a reply from customer support. I subscribed last night and transferred my number to an esim but I cannot Acess my account because public kept they sent a pin to my number which I never received after several tries.Now I think I’ll...
5g plans
Why are the the 30gb $40/month and 40gb $45/month 5g plans for new customers only? I thought pm prided itself in rewarding loyalty from customers.
Why public mobile charged my credit card while I didn’t set monthly payment
Hello,I bought a service for a month and I didn’t set a monthly payment and I didn’t use the SIM card after 1 months service but now I can see they charged me in second and third month and there is no way to cancel the subscription. I really need my ...
data for Rarotonga
Will Public Mobile data add-on work in Rarotonga, Cook Islands?Thanks!
Resolved! Suspended service
Service was suspended four days ago due to credit card expiry in autopay. I get instructions to pay now to resume service. When I go to pay I am being asked for more than twice what I paid before for the same service. How do I get my service back...
Resolved! Data add on
I redeemed my points for 3gb of data, and it’s not working. I restarted my phone and it still doesn’t work. How would I fix this? I have 9/15 days left and feels like I’ve wasted my points
Re: Poor phone reception
Having the same issue. Unbelievably bad reception on calls and was told to set my network to 3G. Isn't that counter productive? Everyone is eliminating 3G and going to 5G. I am using a Google Pixel 6a. Can anyone help me out?
two sim cards and one lost phone
I lost my phone and bought a new one and a new sim card. I activated my new sim card after cancelling my old one, paid for a month of service and then the final step stated i now have two accounts and have to link the two. Only way to link the two is...
esim
I'm looking at traveling and would like to buy an esim for the country I am visiting. My current phone is a Samsung A13 5G. Is this esim compatible?
automatic withdrawal to pay bill
My question is can a person pay their cell phone bill using the automatic withdrawal from their bank account or does it have to be with a credit card all the time?
Whatsapp Verificaiton Code Issues
Hi everyone, I lost my iPhone 14 Pro which had Whatsapp Business App on it.I bought a new phone and successfully transferred the original phone number via eSIM to this new device (iphone 15 Pro). So I am able to receive both calls and messages on thi...
Resolved! Moved to alberta
Hello guys,i moved from Ontario to Alberta 2 years ago. Because it was auto pay, I didn’t notice much and keep using my Ontario number. I did change my address to alberta address 2 years ago into my public mobile account. I noticed today that i’m pay...
Signal strength in Halton Hills Georgetown south is terrible
Can someone at Telus have this fixed please asap? Help!
No calling minutes
When i try tomake a calling. The machine said i have used all my minutes, but i don't use any minutes at all. And i check my account it shows my minutes is full.
Resolved! Canada-US plan inquiry
I have an iPhone 8 and am wondering if it will continue to work when travelling in the US if I change to the Canada-US plan (my concern is 5G network compatibility). Thoughts?
Hi can you help me transfer my account?
My plan got put on hold for some reason and I cannot find out why as I am unable to access my account(I forgot the email that I used for the account). Can you help me get access to the account so I can renew my plan, or help me transfer that to this ...
Resolved! Payment
Hi, I recently signed up to public mobile and had some issues creating an account and paying my subscription. On my credit card statement, it looks like I have paid the amount 3 times and I am wondering what to do about that. On the public mobile app...
