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looking for Raphael to message from Public regarding this

I have an up to date iphone 11. Nothing changed.

I messaged customer service.  I did not receive a QR, nor will the eSIM option turn on in my iphone.

Something ghosted up and I didn't catch it all.  I think it said something about the eSIM.  At the beginning of the process it said all was a go.

Phone was working when I started the process. Should I take the sim card out an reinstall? Everything said it was a go...