International calls to Ukraine

[RockyS]

Hello,

I ordered 300 International Long Distance for try to call to Ukraine, but it's not works. I tried dial 011+38+mobile phone, still not working...

Can someone advise me what is wrong ? Thanks 

[RockyS]

Thank you, I didn't know

[Chalupa_Batman]

Interesting. My bad. I just assumed since Telus and Koodo offered it, PM would be the same.

Sorry @RockyS I stand corrected. 

[computergeek541]

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@Chalupa_Batman wrote:

Hi @RockyS 

Dial: 011 + 380 + City Code + Local Number.

If you just purchased the add on.... please reboot phone.

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Unfortunatley, calling this destination cannot be done with Public Mobile services.

[computergeek541]

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@RockyS wrote:

Hello,

I ordered 300 International Long Distance for try to call to Ukraine, but it's not works. I tried dial 011+38+mobile phone, still not working...

Can someone advise me what is wrong ? Thanks 

---

Sorry, but the Ukiraine cannot be called using Public Mobile services.  You'll need to use another comapny for that, whether it's a different cell phone carrier, an app, or by purchasing minutes through an online long distance company/calling card.

[JRod]

@RockyS 

Unfortunately the international long distance minutes do not support calling to the Ukraine. 

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

Looking at the add-on page, I don’t believe the Ukraine is a supported country at all for Long-Distance calling on Public Mobile. 

[Chalupa_Batman]

Hi @RockyS 

Dial: 011 + 380 + City Code + Local Number.

If you just purchased the add on.... please reboot phone.