1 of 2 failed porting from rogers sub. HELP!

[dalewilliams]

I have 2 numbers with one of a rogers carriers (Simply Connect).  One of the numbers ported fine but i'm stuck with mine not having ported.  I never did get the text, is there a way to re request the porting on my number to happen again over to PM ? Any help or guidance would be appreciated.

From what I can tell I've submitted a ticket and sent a PM to the CS Agents.  I

[BKNS27]

 @dalewilliams 

I hope you didn't use the same email address to active your second number.

Only one account/email address.

If you did, create a second email.

[dust2dust · Accepted solution]

Did you leave the old sim in and confirm the transfer?

Try the number in this link. Leave the old sim in a phone and the old account needs to be active.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/high...