10-12-2022 09:37 PM - last edited on 10-13-2022 01:34 AM by computergeek541
How long does it usually take to get a response to a Ticket from customer service?
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10-12-2022 10:35 PM - edited 10-12-2022 10:37 PM
@ktriggs
It depends on how busy they are and what time you submitted your ticket.
Their hours are from 6:00am to 10:00pm EST.
It probably too late and staff is off now.
Keep your eyes on the envelope icon above for a reply tomorrow morning.
10-12-2022 09:49 PM
Usually within the hour. Today I received a reply in 10 minutes....and that was using the "slower" method of sending a private message.
Thanks for the information. Much appreciated.
10-12-2022 09:43 PM - edited 10-12-2022 09:43 PM
@ktriggs the time varies. usually within 2 to 4 hours. But this is a bit late in the evening, they might not reply until tomorrow morning.
I suggest if you don't receive any reply in your Community account tomorrow, message them again
