Promotion not applied

[se123234]

Hello, I just signed up for public mobile with the free 2gb for 12 month promotion. However, it is not applied to my account. Is it possible for someone to check if there was a mistake?

[dabr]

@se123234   You'll need to submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent, if unable to submit a ticket, here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[se123234]

This promo still hasn't been applied. Is there any way to get support on this.

[hTideGnow · Accepted solution]

HI @se123234   just wait for 72 hours.  Usually the promo are added within 72 hours.  You see see an extra 2GB showing up by itself under My Promotions in My Account

[dust2dust]

When did you sign up? It's supposed to take a couple days to be added.