Can’t login to change subscription

[David57]

Won’t allow me login using email. Says I don’t have a account even though I’ve been with public for about 9 years. Says email doesn’t exist even though I have received emails in past month.

[BKNS27]

@David57 

It sounds like you are an longtime member so did you create an Eversafe ID? This was recently implemented to prevent any fraudulent access to your account.

If you haven’t create one, click on Sign Up and create an ID.

If there was one created then contact a CS_Agent to help you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Abheer]

Hi @David57 
Have you been topping up? When is the last time you paid your bill?

[Phil_Adelphus]

@David57   Have you logged in at all this year?  Just wondering if you have set up an Eversafe ID.

[TheSterlinger]

Not sure what the problem is, perhaps trying sending the verification code to your phone number instead. Sometimes the website/app is glitchy.