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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

WiFi Calling

Hello,Does public mobile offer WiFi calling? Is it a carrier specific service or should I take the issue up with Samsung. I can't seem to activate it on my Samsung S10. Any help with this is greatly appreciated.

New subscriber

I can’t send or receive text or phone calls

Resolved! Stull receiving texts on public mobile device but number was ported to another provider

Still receiving some messages on old phone with public mobile sim though number was ported to another provider. I am receiving most messages on new phone with new service. Once my number was ported I could not access public mobile account to ensure s...

Estimate and physical sim duo accounts?

Can I have one account attached to my physical sim and a second account on an e sim on the same phone.

International data plan for Mexico

Is there an international data plan for Mexico that I can purchase?

Esim card on existing subscription to be used on second phone

1: how much is an Esim as 2nd card to be used with existing public mobile account?2- to be used on different Iphone

New activations only plan for existing customers

Hello, I recently found a new plan that I would like to switch over but it is mentioning "New activations only". I reached out to the customer service team to discuss switching over to the new plan, but I was informed that it is not feasible even tho...

Upgraded and lost all loyalty points

Spent over 4 years on 3G. Accumulated $4 loyalty and paid $29/month, tax included. Upgraded to 5G and now paying over $34 plus tax. That's over $38/month. Should be less than $34/month. I'd like to have my loyalty point back.

Resolved! I don't receive calls from my landline

I don't receive calls from my landline

Activation without the QR code

Is it possible to activate Public Mobile without the QR code. My 'phone is currently only talk/text.

Motorola galaxy A15 5g

I just wanted to change my phone. But not sure what phone device compatible with public mobile. I would like to my phone with Motorola galaxy A15 5g, is this phone compatible with public mobile network?

International calling to philippines

How international calling minutes rounding up. Like I talked just 5 minutes that time I have 45 minutes left but then when I checked the five minutes they deducted 10 minutes .

how do i get my account number

Plan choices to change subscription

I'm on an old plan with 3G of data at 3G speed.I'd like to change to a new plan with a bit more data. Public's site shows a plan with 6G at 4G speed, but when I try to change plans in my account, the smallest it shows me is 15G at 4G speed (for more ...

Resolved! Log in.

I signed my elderly Dad up again, his old phone number had expired. When logging in it wants to send verification text to his old phone number. Thx

How to redeem points for add ons

Can some one show me, how to convert my reward points to add on data?

Resolved! Texts won't send

Text messages won't send to someone in my contact list. This just started today.

Adding digital sim card

Is it possible to add a digital sim to a Iphone to use Public Mobile and keep the existing other supplier. In other words use 1 phone for 2 different supplier service.

Mobile data apparently missing

Just subscribed to PM's 1 GB plan yesterday and noticed an even 100.00 MB missing right off the bat despite the fact that I have not even finished setting up my iPhone. Is this normal?

Sim

Hi got new phone put public mobile sim in and phone sees it as telus and does not work. Any ideas

Need a PUK code .

I have a new phone and it sais SIM service provider unlock pin. Can i get a code please

No data

In Toronto and do not get data this am. Is there an issue? It's asking me to login which i never had before. Have restarted, etc ...

Internet issues

Hi guys. My internet isn’t working tho it is showing on the app that I have enough data and subscribed to my plan. Any leads?

Resolved! Long distance screen/block

I would like to screen or block OUTGOING INTERNATIONAL CALLS from my number. Please let me know how to setup in profile. thanks in advance.

Resolved! Activation date

I have registered on Aug 23rd 2024 and there was no service until Aug 24th 2024 afternoon. My number got transferred from another service provider and got activated on Aug 24th 2024 afternoon. Will my Billing starts from Aug 24th 2024? Please advise.

50gb data plan

Hi, I have the 50GB Data within Canada and the US at 5G Speed plan. I'm going to the US this week, do I need to add any roaming service or nothing additional is needed? Please advise as soon as possible. Thank you!

Suspending subscription

My son is going to Europe for a year, and we would like to keep his cell phone number.I know that I can suspend his plan for 90 days, but can I keep suspending it for a year. I was thinking of suspending his plan for 90 days, activate for 30 days, th...

Reactivating Public Mobile Service in Canada While in Korea: Recommended Plan and Add-ons

Hello, I am currently on a business trip to Korea, and before my departure, I suspended my Public Mobile service. However, I realized that I need to reactivate it to receive verification codes and make business-related calls. What plan and add-ons s...

Resolved! unlimited international text messages

Does this cover all countries worldwide, I am looing at this plan option

Data not working

Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.

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