Community

What is the step by step process for Sign up ?

 Hi Guys,I am looking to port my brother's number to Public mobile.I am not sure what is the process.I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for anothe...

Port IN

Just a recent experience to be shared with community...Just transferred number from VOIP land line to P.M. it takes 2 to 3 business days for the process of porting to finish. The C.S. mods can't really change the speed for that..Usually it doesn't re...

Canada-US Wide Plan

I got an email that this offer was available.Subscribe to a 5G 50GB Canada-US subscription plan for only $34/month with a $0 SIM and $0 activation fee.How do I get to change the plan?  When I was in my account it did not give me that option. 

Transferring number issues

I had my phone number transferred from bell when I signed up. It worked good for 10 days. I phoned my husband and he asked where I was calling from I said my phone he said that it’s not the number that came up on his phone. To make a long story short...

Customer service representative phone number needed

I want to switch my plan to the current promo $34 50gb

I login to website but have no option for the current promo.  I really want to switch from the current $34 30gb plan to the new $35 50gb, how do I do that?

usage not reset

seems like my usage hasnt been reset since last billing period ending on feb 24and I noticed that timeststamp is way off, like done at midnight when Im sleeping 

URGENT - Number stuck in porting and getting no help

Unable to make/receive calls or text. When I try to make a call I get "7B1 - your phone is not activated on the network"1. Received text message from old carrier and replied YES to confirm porting out. (more than 1 business day ago) 2. Restarting pho...

Port request did not go through, stuck.

Hello,I signed up for Public Mobile the first time, went out and bought a new sim card. I tried to Port my number from Rogers iPad line (which as per Rogers should have been fine to get the number).However I never got any texts, I am guessing Ipad ca...

Incorrect Data Usage

I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal.  I never use this much data.  I checked daily usage and it all added up to approx 3 gigs which is normal.  I did submit a ticket a couple of days ago but have heard not...

Update payment methong

I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.

Will US roaming work for me?

Phone is Galaxy A8 2018. No VoLTE I believe.Will voice work?Is PM still using 3G for voice roaming in the US?Will texting work?Will data work?If so, I can use WhatsApp.Thank you!

Phone transfer fail

Hi, I tried to transfer my phone and selected  e-sim. Nothing works. I can’t make or receive calls or texts. No data. Nothing. And no reply on my ticket. 

Getting 2FA codes from EVER SAFE on your ported in VOIP number

Anyone else faced the difficulties getting 2FA codes from EVERSAFE on ported VOIP number on P.M.? or does it get any better after some time has passed?

Subscription not activated

I created an account  and received the SUBSCRIPTION NOT ACTIVATED message on the app.  Could you please manually send through the port...  Thanks Johnny

Cannot switch plan b/c "new activation only" - leaving Public Mobile

Hi,I wonder if a majority of support request on this forum is question about "I can't switch plan, because it is only for new activation".I wonder how some customer could get the plan switched by contacting CS_Agent in private message. When I tried, ...

porting issue

hi last night around 9pm i tried to port from telus to public mobile $24 plan.i have bought a sim card and used the telus account number to do the port instead of imei. - no service from the sim card- used the original telus sim card and was able to ...

Account login issues

How do I download my bills if my account is no longer active? When I go to login, it requires me to signup to a subscription again to see my account 

Spring promotion

Hey there..is this promotion only for new activations? Im trying to change my plan to this but wont let me. It doesnt say for new activation too for the $40/mo canada us. 

The US-Canada Wide Plans

I have screenshots the promotional plans.I was just wondering if the $40 75GB 5G data Canada-US unlimited calling and texting including doing so in the States along with data roaming there as well up to 75GB?

I missed the verification SMS while trying to port to Public, please help!

Hello there I began the process of porting my number from Freedom to Public last night but mistakenly took out the Freedom SIM card before they could send out the transfer verification SMS. So I never received this text and the authorization request ...

This may help those having isues with getting the text code to activate

I just ported 3 lines over from Telus to PM. The first was confusing, the second was better and I nailed the third one flawlessly. Here's how:1) Clean out your voicemails from the line you are transferring from and clear your notifications so you hav...