[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refer a friend—not working
I am trying to refer a friend but the code listed through my account leads to a 404 page and is invalid. Is there any other way to refer a friend. I tried online and through the app.
US cell service
I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?Thanks f...
Resolved! Bought CAN-US-MEX plan; cannot connect to local cell service (currently in Cancun)
I signed up for the $35 CAN-US-MEX plan earlier this month with the intention of using it during our one week trip. I'm now in Cancun and no matter what I've tried, I've been unable to use any cell data on my iPhone (I'm just using wifi when availabl...
Line or call interference while talking
My spouse and I are both on Public phone plan. When I connect with her and vice versa, I always notice a voice in our conversation. Does anyone have experienced this as well and how have you resolved it?
Resolved! New upcoming subscription content through the WebSite
Is there a way to see the upcoming subscription content through the WebSite (MyAccount -> Subscriptions Addons):Currently it only shows the price and the date:Thanks.
Canada-US-Mexico
Hello, I would like to change my subscription to the Canada-US-Mexico 50 GB for $35/month. However, when I log in to my account, this plan is not an option. Please advise. Thanks, Dave
Changed phones
I changed my phone put the new SIM card in the phone works but I don’t have internet even though it says public mobile. Every site I go on says no internet connection. Thanks any help would be appreciated.
Resolved! Plan Change
I've been with PM for 6yrs. Always paid 19$ plus tax. Now I'm paying 28.75$ taxes in (25$ plan) I want my old 19$ plan. I did not change the plan myself, it was done by PM. They now have a 19$ plan with 4G which is the same as my old plan (1G of data...
Refund or change plan
If I buy the wrong plan in the public mobile app, and I can’t use the data because I’m in the states and not in Canada. Could an employee change the plan to the right one?
Can USA Mexico plan calling USA from Mexico
I’m interested in the can USA Mexico for $30 month. Freedom has a slightly cheaper plan but calling from Mexico to the USA is considered long distance at 0.75/min. Can anyone confirm if this is included in the plan through public and where I can f...
New transfer- no service
Hi all, I just transferred to public mobile yesterday and my data is working but my service says "SOS only" and I cannot make any phone calls.Solutions?
Resolved! No service Public Mobile, Koodo and Telus
This whole area to North to Barriere and South towards Kamloops has had no service for the past 24 hours. Went out yesterday morning at 815am and hasnt been on since. Multiple people have tried to submit tickets through Telus and Koodo but for some r...
Resolved! changing phones
Can I install my sim card into a new phone without issues?
unsubscripted prior the bill circle but still got renewed and charged cc
Hi There: Managed to unsubscript one day before the new bill circle starts, and confirmed it was successful from app showing as below:Subscription Renewal (Unsubscribed)Subscription ending on Dec 19, 2024 But when I double checked status today, the...
SMS issue, Jakob D
Hello, I switched to public mobile a few days ago from Sasktel. After switching my SMS messaging has been stuck in verifying and I cannot text or call.
I am unable to call or receive call
Yesterday, I lost service. I am unable to call ou receive call. The phone tells that I am connected to Public Mobile service. If I try to call, the phone try a connection saying "logging in..." but nothing changes until it stops calling.Please help...
Newbee to the forum. WebCam / cellular questions
Might anyone on this forum be able to chat with me about the current best account and best SIM card to acquire for a weather station that a group of us volunteers are looking to set up in the subalpine, within our BC Gov. Partnership Agreement XC-tra...
$23 plan switch
I’d like to switch to $23.00 plan after trying my first month with public, but I can only see this on the website, not in my app under change subscription
no internet access
Long time no problems member, some SMS/MSM and RCS messages with attachments will not send and some i cannot not receive. Incoming are labelled as downloads, processing for hours and repeatedly reprocessing after being deleted. Others-here's your pic...
Resolved! Data regularly not working in southeast Vancouver
Been having a weird issue the last week or so.My voice service continues to work just fine (as far as I can tell, haven't dropped calls, can still make outbound calls when experiencing this issue). However, for hours at a time over the last few days...
Resolved! New Plan $35 with Internation Call
When I selected this plan for coming renewal, the 500 mins international call was not there
Can't send or receive pics in texts
I have switched phones recently and am unable to send and receive pictures in the form of texts. Messenger works fine. The problem is with texts. I have checked apn settings and no luck. I have also tried removing my sim and reinstalling it.
Network Outage - Dec 18, 2024 - Nelson, BC
Is the network (Public Mobile) having issues in and around Nelson, BC today - December 18, 2024?
Resolved! Payments
my plan renewed yesterday but it didnt renew to to the right subscription so i put the right one in and was charged 25$ 2 times how do i get a refund back no moderator and reached out to me yet
Cannot make outgoing calls
New subscriber here. I can receive calls but CANNOT make outgoing calls. I believe my number was transferred
Resolved! Can I transfer from SIM card to E-sim?
Hi I am a new customer and paid for my new service and Sim card 2 days ago. I just saw that my phone can use a E-sim. Is it possible to get the E-sim still since it was free?And of course I paid for my new service and with the Canada Post strike+The ...
Resolved! Does the US Roaming - 3 GB Data (15-day) include text and/or calling?
I am unable to discern whether the US Roaming plans include the ability to text/MMS or call in the US based on the plan's description. Please advise
Resolved! Call Features on the new $35 plan
Hello, Just wondering if the standard call Features are there on the new $35 can-us-mex plan? As I do not see it written in the plan description.By Call Features I mean call display, voicemail, call forwarding, call waiting and conference call.I see ...
Resolved! International calling
When is PM going to extend the countries for calling. Very annoying if you can't call and I have so many international minutes available but my country is not on the list
Resolved! Receiving calls from Bulgaria
I have an international plan however Bulgaria is not part of that plan nor is a plan available to purchase. I need to know what will happen if a customer calls me from Bulgaria? Will their call go straight to voicemail and will they be able to leave ...
