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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70880 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73810 Views
  • 180 replies
  • 32 Bravos

Resolved! resuming old account

Hey all, so I recently picked up a new iPhone but unfortunately I had to return it, during the activation I transferred my number to the new service.Anyways I'm looking to reactivate my old account and transfer my number back.Does anyone know if this...

God by • Great Neighbour / Super Voisin
  • 1255 Views
  • 6 replies
  • 0 Bravos

Resolved! carte sim

I have not received  my carte Sim yet    it is going to be more than 10 days!  i would like to know if I am going to receive it eventually

cookie4 by • Good Citizen / Bon Citoyen
  • 990 Views
  • 4 replies
  • 0 Bravos

Resolved! Long distance add-on activation

When I purchased long distance add-on minutes, I thought I could start using them immediately. But for the first couple of days, I get an error message that says I don’t have minutes. Then it starts working. Does it normally take this long for the ad...

LT803 by • Great Neighbour / Super Voisin
  • 699 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription

I was a public mobile user and switched to other network recently. I can see that public mobile now has a 30$ 4G plan. There it is mentioned that the 3rd month will be free. Does that mean every 3rd month will be free or the offer is applicable for a...

Abhisek by • Great Neighbour / Super Voisin
  • 783 Views
  • 3 replies
  • 0 Bravos

App subscription vs Web subscriptions

I am currently on the $30/15GB Canada subscription I had switched to the $30 Canada / USA plan upon next renewal.  in the app I can see there an international $30/month plan with 100 mo long distance minutes, 20GB data within Canada and USA.  I choos...

bezman by • Good Citizen / Bon Citoyen
  • 2354 Views
  • 11 replies
  • 0 Bravos

Lost Data

i have had a $15.00 account with Data , this last month i lost my data and don't understand why. i got a notice that i had used 90% of my data . Shortly after making my  monthly payment i got a notice that i had used 100% of my data. i made my monthl...

Maggie54 by • Great Neighbour / Super Voisin
  • 1789 Views
  • 10 replies
  • 2 Bravos

SIM not provisioned MM2

what is this? I just tried to sign up but it will not send a confirmation to my new phone number cause it won't register with my phone. Is this website a scam? I'll be filing a chargeback if I don't get a prompt response!!! Very bad service, steal my...

Thebenbe by • Good Citizen / Bon Citoyen
  • 2572 Views
  • 18 replies
  • 0 Bravos

Resolved! NO SERVICE IN THE USA!|!

Hi, my boyfriend is in the USA for a month now, and he has absolutely no service anywhere ! He is with his friend who have no problem getting a service! Both have an Iphone 6s with the same IOS, but we are on the PM Canada/USA plan and his friend is ...

Daniella3d by • Good Citizen / Bon Citoyen
  • 1861 Views
  • 9 replies
  • 0 Bravos

Resolved! Losing Cell Service in areas where service is strong

Why am I suddenly losing total Public Mobile coverage? This seems to have started after I logged into my account and looked at the different plans. I never chose a new plan, just looked. I either have to turn my phone off and on or take the SIM card ...

GlenChico by • Great Neighbour / Super Voisin
  • 1243 Views
  • 4 replies
  • 2 Bravos

Resolved! Moving to different province

I am moving from Ontario with area code (416) to Alberta area code (780).Do I need to change my number?  What are consequences or considerations?

jocefrenette by • Great Neighbour / Super Voisin
  • 1575 Views
  • 6 replies
  • 0 Bravos

Subscription

Does the plan change after i made the payment.Thanks.

Abdou20 by • Good Citizen / Bon Citoyen
  • 1030 Views
  • 6 replies
  • 0 Bravos

Resuming service

I have installed my new sim card in my new phone but don't know how to transfer my services on to it.(my service on hold because that phone was stollen)hence the new phone and sim card.Thank you

Kattybooy by • Great Neighbour / Super Voisin
  • 781 Views
  • 4 replies
  • 0 Bravos

Switching Plan to $23 for Current Loyal Member

I’ve been a loyal public mobile member for over 2 years now.Can you switch me to the $23 plan with 6GB Data and unlimited texting, as I am currently on $30 plan but my budget is lower now.my number is (587) xxx-xxxxThanks

Tudang by • Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Stolen phone

My phone was stolen can’t get into my account without them sending a verifying code to my number which cause my phone was stolen I clearly can’t get the code so I’m locked out need help contacting anyone that can help

Kayla13 by • Great Neighbour / Super Voisin
  • 512 Views
  • 2 replies
  • 0 Bravos

Invalid pin #

Why does pin no. on payment voucher not valid

Peacock7 by • Great Neighbour / Super Voisin
  • 1340 Views
  • 7 replies
  • 0 Bravos

Renew early

So I think i messed up!  My renewal isn't until Oct 25. But I wouldn't have enough to renew the same plan. So I changed the plan to a lower one and did the change effective immediately!  So now I paid for that new plan and I wasn't close to my used d...

Brandimatt by • Good Citizen / Bon Citoyen
  • 1139 Views
  • 6 replies
  • 0 Bravos

Stolen Phone

I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from...

JaredPenner by • Great Neighbour / Super Voisin
  • 1321 Views
  • 6 replies
  • 0 Bravos

Data service

I am truly sorry I read it wrong no data has been used.Sorry again and thankyou

Kattybooy by • Great Neighbour / Super Voisin
  • 496 Views
  • 2 replies
  • 0 Bravos

Account Creation Error O8102

Hello,I am trying to subscribe to Public Mobile. I entered my payment information and was charged, but then I got error O8102 saying there was an issue creating my account. Can you advise on how I can complete my account set up?Thank you.

Tanya722 by • Great Neighbour / Super Voisin
  • 545 Views
  • 2 replies
  • 0 Bravos

No longer receiving picture messages

This has never been an issue , but I am no longer receiving pictures messages?  I am only able to send but not receive Note: I have not changed anything recently and still sending to same contacts.No issues ever, only in the last few days... Any sugg...

Vehicle990 by • Good Citizen / Bon Citoyen
  • 2081 Views
  • 12 replies
  • 0 Bravos

Esim to sim card

Hi i registered for an esim, but my phone does not support it. I got new sim card, but cannot sign into my account to register the new sim card as it sends the verification code via sms. Please help.Thank you

Boa2 by • Great Neighbour / Super Voisin
  • 616 Views
  • 2 replies
  • 0 Bravos

Impossible to get rewards when referring a friend!

Today was the 3rd time I helped someone sign up to Public Mobile. Each time, my "friend" had my referral code but Never saw a place or prompt where they could enter it. Thus, no one-time credit of $10 for my friend, and no "1 point per month that my ...

Maikeru by • Great Neighbour / Super Voisin
  • 1245 Views
  • 6 replies
  • 0 Bravos

new sim tried to transfer to a number

I have a new sim and I tried to transfer a number I will not be able to transfer so I want to get a new number.The problem is I cannot log in because I cannot get past:To confirm it's you, enter the 6-digit code sent to. Because I am not recieving te...

angry_at_ by • Great Neighbour / Super Voisin
  • 595 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service

Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?

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