Change plan

[BCoombs]

How would you go about changing your subscription before the original plan’s SIM card is delivered?

I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal ends.

Thanks 

[Chalupa_Batman]

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@BCoombs wrote:

I am into the second day waiting now - hopefully news soon.  Thanks for the comments!

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If they don't reply by the end of day, do a follow up message using the words FOLLOW UP in the subject line and if you happen to have a reference number, add that too.

[BCoombs]

I am into the second day waiting now - hopefully news soon.  Thanks for the comments!

[Chalupa_Batman]

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@BCoombs wrote:

I have already done that, but am awaiting response. Any ideas on wait time - certainly not helping that it is a holiday week.

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As per one of the Oracles here, they seem to be on time with respect to responding to customers. Usually a 2 hour wait or so. However, being boxing week, I'd probably think much longer.

Your mailbox is here, keep an eye on it.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @BCoombs 

usually around 2 to 4 hours.  If you waited over 4 hours and still no reply, message them again

[BCoombs]

I have already done that, but am awaiting response. Any ideas on wait time - certainly not helping that it is a holiday week.

[hTideGnow]

hi @BCoombs 

since your plan was not fully activated yet (you are still waiting for the sim card), support agent can likely help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@BCoombs wrote:

How would you go about changing your subscription before the original plan’s SIM card is delivered?

I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal ends.

Thanks 

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Hello @BCoombs 

So, this is how I'm viewing your question. You purchased a plan, SIM card is being sent by mail. You haven't got the SIM card yet but found a plan you're prefer over the one you originally picked? Since your plan hasn't started yet, best to reach out to a CS Agent to change the plan before you register the other plan. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437