@YVR wrote:
@will13am wrote:
@YVR , are you able to receive phone calls on the ported number? Usually that's a proxy for completed port. It might not hurt to follow up with the moderator team to confirm port status.
Hi, everything has been working almost right away on Public Mobile after activation/porting. All calls, text features were and have been fully functional. I even got a text from Public Mobile saying the port has been done. I believe that there may be some internal issue. The moderators have been contacted to ensure that the port in process has been done completely.
Usually, you do not want to contact the old provider to cancel the old service. The problem with doing so would be that a cancelled phone number cannot be transferred.
The first thing to check would be incoming text messages and incoming phone calls from other carriers. Specifically, check if text and calls from customers of the old carrier arrive on your Public Mobile service. If they do, the number has been fully transferred.
Only after that has all been verified would you contact the old carrier to cancel. You would also need to insist to the old carrier to refund any plan fees for the time of overlapped services. I had an "old carrier" make this same mistake before.
You do have to be extremely careful that Public Mobile has full possession of your phone number before taking such action. Contacting the old provider, especually to manually cancel the account is almost always bad advice, but with a few rare exceptions.
