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spudster1973
Great Neighbour / Super Voisin

Acoount was  created  yesterday.  A call was made to  my  other  cell after  activation and it worked.  Today  it  can  receive  texts, but  wont  send  them out. Any  calls  to  this  newly  activated  public  mobile goes  right to  voice mail.  Any ideas  what's up with this?

6 REPLIES 6

I'm not sure, but shutting the phone down and taking out the sim for a minute, then putting it back in and starting your phone, won't hurt anything. And it has been known to work for others.

@spudster1973   you can try that and restarting the phone 

spudster1973
Great Neighbour / Super Voisin

Brand  new  #  from PM.  Not sure  why  it worked  yesterday  to make a  call,  but  doesn't work today.  My account  does  say active.  Will re-installing the  Sim  card  help any?

ChuckYeah
Mayor / Maire

Who did you port from? Was it prepaid?

geopublic
Mayor / Maire

@spudster1973 wrote:

Acoount was  created  yesterday.  A call was made to  my  other  cell after  activation and it worked.  Today  it  can  receive  texts, but  wont  send  them out. Any  calls  to  this  newly  activated  public  mobile goes  right to  voice mail.  Any ideas  what's up with this?


@spudster1973 If you ported your number to PM from you previous provider it means the port is not yet complete.

GR
Mayor / Maire

Start by restarting your phone, aslo log in to your self serve account and check if it says active.  Did you port a number from an old provider or just pick a new one with public mobile?

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