08-13-2019 04:34 PM - edited 01-05-2022 08:33 AM
08-15-2019 08:20 AM
If you have unlocked phone and you probably have since you are with PM now you need PUK from provider whose sim card you have inserted in your phone.
08-13-2019 05:26 PM
@hairbag1 wrote:@geopublic...In the interest of clarity...if I have a PM network sim card in my phone...does that mean it's now locked to PM/Telus ? I seem to be confused with that term PUK...so does our pal Simon.
@hairbag1 PM does not lock phones but some phones are known to lock to the first provider. Older phones were also locked by providers that sold phones. That is why I asked if the OP purchased the device from Telus or Koodo because in that case if the device was locked then it would still work with a PM sim.
08-13-2019 05:05 PM
@geopublic...In the interest of clarity...if I have a PM network sim card in my phone...does that mean it's now locked to PM/Telus ? I seem to be confused with that term PUK...so does our pal Simon.
08-13-2019 04:54 PM
Network unlock code = Phone is locked.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.
Hope this helps!
08-13-2019 04:50 PM
@watsoncd, if you need a PUK code for the SIM card, you need to get that from the provider over there.
08-13-2019 04:47 PM
@watsoncd wrote:I'm over in Europe bought a pay as you go sim card from Three, put it in cell and network lock came up .and I need a number to unlock it. Its PUK number. My email is watsoncd@gmail.com and my pin # is 1224. Please could you send me the number thanks.
@watsoncd That means that your phone is locked. What type of phone is it? Did you buy it from Telus or Koodo?
08-13-2019 04:43 PM
Please edit your post to remove your personal info(email and PIN#) unless to want to receive spam emails.
Please send a private message to moderator for the PUK code.
Moderator wait time is up to 2 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2019 04:39 PM - edited 08-13-2019 04:42 PM
.Click this to message moderator
Please be patient as it could take a day or two for them to respond...usually much less. Good luck.