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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $10 savings for 6 months on plans with $30/m+

https://www.publicmobile.ca/en/bc/plans/10off-6monthswonder if this promo is only for new customer? or I can apply it to myself since im payinr $40/mo thx

Resolved! Slow page load time at Public Mobile online?

Hi there, I'm noticing crazy slow page load times for the community forum on the PM website. I have loaded multiple other tabs for CPU and bandwidth hungry sites (facebook etc) but this one lags like crazy. Anyone else getting that same response?

Username change

Can someone please help me change my username?

Error message: Voucher PIN could not be added

Hi all, Pleases help me to make a payment by voucher. I bought $40 of vouchers from Zehrs. It is not working online self-service website. It only says that 'Unfortunately, Voucher # 12digit could not be added. Please verify the Voucher and try aga...

Kingston Wal-mart

I signed both myself and my wife up for Public Mobile (months apart) and both times the service was stellar.

Incorrect Usage History

Hello, I just set up my Public Mobile account on Friday. I registered online and reviewed my usage history and it's incorrect. My usage shows a number of outgoing calls and texts that I did not do. The texts are to 474663, not sure what that is? ...

PASSWORD RESET

I am trying to reset password have not Recieved email

Suggestions?

I bought a phone from ebay. The ad states its factory unlocked, however, in the ad details it states it's not unlocked. Does Public Mobile offer an unlocking service, like other companies, or am I going to have to pay to get it unlocked?..

Resolved! about plan change

Hi I am new to PM, A little confuse here, on the auto pay session, it saying Payment Due Date (One-Time Payment): Jan 14, 2019But when you click inside, it saying Payment Due Date (AutoPay): Jan 15, 2019If I would like to change my current plan, whic...

My plan was not properly renewed today

I'm in AutoPay, $46 came out of my Mastercard, but somehow only $25 showed up at Public Mobile(!???). So I had to pay an extra $22 to re-activate it, because my account got suspended (lack of payment)! So I technically paid $68!!!The plan is $45/mont...

Resolved! Missing $25 referral credit

I referred a friend on December 11th, almost a week ago. I still have no received the credit. I am not sure if my friend received the credit as well. We were both supposed to get a $25 credit. I was told it could take up to 72 hours, but it's way pas...

Resolved! I m able to call International numbers but I did not purchased it

Hi Everyone, I have joined PM 2 days ago and I am on $50 plan that includes unlimited Canada and US calling. But I am able to call other countries too.My questions are, 1. Will PM charge me for making those international calls, thought I should not b...

Resolved! New to PM - texting not working

Activated my account and ported my phone number from my old provider today. Voice calling is working. Data is working. I am not receiving texts and the texts I am sending are not being recived on the other end. The texts I'm sending are shown as bein...

Resolved! How to get my overwritten Public Mobile number back.

Hi,I accidently ported my number over my wife's exsiting PM number , and her original number is not accessible anymore is there any way I can access that overwitten number and port it to her PM account?

Not seeing the 4.5gig bonus data

I went to walmart today to get the $50 8gb+4.5gb bonus plan. they transfered my freedom mobile number and everything. I setup my online account but under plans i dont see the 4.5gb mentioned anywhere. Under Data and Add on usage it says my data limit...

How long does it take to change a password

Us roaming talk text and data purchased by mistake wrong date

Multimedia

Hi there about multumedia message i notice i am sending to all my contacts a multimedia message i am so confuse i never send anything or rexeive anyultimedia message help guys?

Resolved! More talk minutes deducted than call duration on phone

I saw in my PM account I was deducted 5 minutes for talking 4 minutesMy call duration on my phone was 3:37 so I should have been deducted 4 minutesIn my PM account its says my call duration was 4:01 and I was deducted 5 minutes Who can I talk to abou...

Airplane mode on, imsg & facetime still using service?

Hi, I am in Costa Rica and have had my phone on airplane since leaving (Nov 22). I assumed this ment I was not using my service what so ever. I now notice my usage history has my iMessage's and 8 second duration calls in there. I am guessing the 8 se...

Resolved! 100 GB Bonus . How to get it?

So there is a new public mobile 100 gb data limited time offer plan available for freedom mobile exclusively that can be get by public mobile users by simply switching to freedom mobile getting their no. And than coming back again to public mobile wi...

Public Mobile Employee Sold Stolen Phone

I purchased a phone from a person claiming they worked at Public Mobile. The phone worked fine for 3 weeks and now has its IMEI blacklisted. I have the name of the person. Please contact me for further details.

Resolved! Unlocked Device Issues 😰

I just bought a phone that is from Verizon (which works with any sim card) so calling and texting works for me however data does not. It just says H. Please help

Paying to reinstate payments

I want to understand exactly why the **bleep** I would pay 10 dollars to continue paying you for my phone when you're no better than your competition. I didnt put minutes on my phone for 90 days and now u have to pay 10 bucks to pay you again? Get **...

sim card use on ipad pro

My sim card working fine with my iphone 7 but dont know how to use it on my ipad pro

APN not registering, even side loading APN editing has the fields grayed out

@CS_Agent I got a new phone recently, a BlackView BV9500. I made sure the bands were the same as the ones public mobile uses. I'm able to do calling from the phone, but mobile data isn't working. I looked into it, and I only have the two telus APNs T...

What's phone to contact PM

Afternoon I'm having significant problems trying to create an account and am required to reset p/w with no success. I am ABSOLUTELY fed up!!!

Getting message I have no mobile data

I have the 3GB at 3G speeds over 90 days. My Account usage history says I've only used like 1MB of data. Also doesn't show me anything releated to data on the dashboard. Can you advise why I'm getting this message on my phoneand how to see the rea...

Resolved! First payment

I just signed up and set up an autopay plan. However, if I understand correctly am I supposed to pay for my first payment and then autoplan kicks in after that?

data plan no longer works

My data plan worked for 21 months and now no longer does. only wifi works. I followed instructions and reset my apn. I have a blu X2 phone. I paid for 6GBs for nothing

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