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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile, you beauty

Hello all! ‘Twas the night after the switch, and all through the apartment, not a single bit of anxiety, had surfaced from walking through departments. Okay, I’m lame. So, it’s been just over 24 hours since I switched to PM, and some may say that i...

Resolved! Data Add On US Roaming Not Working

I recently bought an add-on from public mobile for roaming in the US but it's not working. Data and calls are all not operational. I have checked data roaming which is on, tried resetting the phone and re-inserted the SIM but I have no connection on ...

Nobody can call me, please help!

I tried calling my phone with someone else's phone, but it says that the phone number doesn't exist.. Please help.

Resolved! Discount on 90 day plans

Hi! I was looking at the plans available and I saw there was a 60$ discount on the 90 days plan with 6gb of data. Is that discount for a set duration? Thank you!

Suspended account

Hi my name is Michael Co I had lost my credit card, and I forgot to change it, now when I'm trying to pay it, it say my account has been suspended, and please pay by November 3. I already change my payment on my new credit card number, before I'm try...

Where can I find my sign up date?

Thought I should have gotten a loyalty reward when my account renewed yesterday but no reward. I would like to confirm my sign up date but can't find it in self serve. Where can I find it?

Resolved! Use outside of North America

I am going to be in England for ten days starting next week, and I have a few questions. From what I can tell, I won't be able to send it to I've texts, but will I get any there were sent while I was away when I return to my home province? Also will ...

Question about Vouchers

who is the voucherking and how do I meet him? also where ot buy voucha

Resolved! Fall Promo

Where is the Fall Promo ?

Poor network connection

Over the past several weeks there seems to be a significant decline in service. My connection will randomly drop. When I talk it often cuts out, my data connection is very poor. iMessages won’t send, the service is very weak or periodically it will s...

Resolved! Telus is Canada's Fastest Mobile Network. Freedom: The One to Watch

Interesting article by PCMag. Telus is mentioned as the fastest mobile network, Freedom Mobile is the one to watch for and Canada's networks can handle unlimited plans just like the US. https://www.pcmag.com/article/348825/fastest-mobile-networks-can...

Forget

I can't go in to my account

Resolved! Got 4G data but phone does not seem to support 4G, plan change request

I just activated an account which includes 4G data in the plan (90 days). However, the phone only connects to 3G. I tried putting in the APN information but no change, stayed at 3G. After some searching on the Internet, it looks like the phone doe...

Walmart Sim Card Purchase

I recently decided to make the move from telus to public mobile. I had my wife go to our local walmart to buy 2 sim cards so I could sign both of us up. I was on the phone with her and told her exactly what we needed. I heard her tell the walmart wo...

Change of service

Hi, I changed my service before my renewal date, expecting to be charged the difference from the 3g data to 4g data that was different and was charged a whole new plan cost, my remaining 2 months were not credited and I was wondering if anything can ...

how to get a refund

Ineed to get back my money. I had $66 in my account. I added the add on 1gb of data. My balance dropped to $46. Realized that i needed Talk, Text and Data so I did add on for that. I accepted and ok payment for that. Well now my account is now showi...

Resetting my password

I want to log into my account and need to reset the password. I clicked on the link to reset my password but received no email. I tried this several times. Eventually I got an email and when I clicked on the link to reset it and I got a message ...

Re: activated the plan but not working

Hi,I'm having a different issue, my account is suspended and I'm trying to pay with my credit card and it doesn't working, returning a error message that it was a problem with my credidt card, but I've tryed with 3 diffenrent cards and nothing. Help ...

How do I port out my number and still keep same plan?

Hi there, I wanted to know if it is possible to port out my number and then have another phone number take over my plan? Thanks in advance!

Re: Double payment

On Sept 20th I was charged twice I plan to cancel my plan on Oc t 20 and then renew in April 2018 as I will be in the US for 6 months. I understand that you will keep my phone number open for 90 days, so at that point I will make a payment for $10 o...

Amazed

I only stop in every couple of months to check out what is going on around here and read through a page or two of posts (no real issues and any have been dealt with quickly and my husband spends enough time on here already). It always amazes me at h...

Please help with trip to US

I am going to the states for 2 weeks and am basically looking for texting and calling back to Canada, as well maybe just a little bit of data because I can use the wifi at the hotel. Can someone please let me know what the best deal to get all this w...

Potential new customer, questions about promos

Hi, I am currently a Rogers customer but looking to save some money on my monthly bill. I found public mobile and was excited to switch, But during my sign up for a 90 day plan I came to realize that the data I thought I was going to get every month...

Resolved! Will my iPhone work ?

Will Iphone 7 model number A1778 and Iphone 7 Plus model number A1784 work with PM ?

Porting number from Telus business account with multiple users

Hi: I've recently bought and installed a SIM for my phone and activated it using a (hopefully) temporary number. The voice and data services work well. When I tried to port a single number from my former Telus business account - which had multiple n...

'Unlocked' Samsung S8+ from Verizon not working with Public Mobile

Hi there, I just bought an unlocked S8+ from the US and can't get it working with my Public Mobile sim (which works fine on my google pixel). I've entered Public Mobile's APN settings and triple checked they're correct, tried a factory reset and noth...

reactivation

I registered for automatic payment from my credit card. But somehow, my phone has been deactivated today. I have checked and manually payed the amount due, but my phone is still deactivated? Would you help me solving this problem. Thanks.

Autopay failed, new plan failed. #fail

I pay and run the account for my daughter. Last month, PM had a promo running, where it was $30 for talk, text and 250mb/month. I pre-registered for this via her account, choosing the option to switch to this plan when the current plan expired (Oct...

activated the plan but not working

hi, this is urgent! I have paid for my plan last night and it's activated. But it's not working at all. My plan is 1+1 GB and unlimited provicial talks for 30 days. What can I do?

Resolved! Loyalty reward if I change plans

Let's say I'm on the 25$ plan for 1 year but then I decide to switch to the 20$ plan, will my loyalty reward continue with 1 year or will it start again like if a was a new customer?

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