[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Failed to activate my sim, need help please!
Hi, Ive tried to activate my sim multiple times last night, with 3 different credit cards but it still failed. I tried to use my old # and a new one on several attempts as well. It all went well on summary but after payment and activation, it says fa...
Incoming/Outgoing Calls not working
I've just signed up for PM and cannot get calls to work. At first nothing worked (calls/txt/data) but after updating my APN settings I was able to connect to the public mobile network and my data & incoming/outgoing txts are working. However, I canno...
APN settings manual vs autofill?
I have a Samsung note 8 Canadian version.I entered the APN values as noted inhttps://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-note8I restarted the phone and found that the phone is using an APN below,which is different from the "Publ...
Resolved! Why it says long distance
Cant make any calls because it says its a long distance.I live in Quebec and my calls are from Quebec.
How long does it take a moderator to answer PM
I sent a PM 3 days ago in response to a porting issue - still no response from a moderator. How long does it usually take ? This is terrible customer service in my opinion.
Misspelled email
Moderator_TeamWalmart misspelled my email, how can I change my email?
Resolved! Switching from freedom mobile
Good morning, I have a friend wanting to switch from freedom mobile and I'm just wondering if the promo is over for the big data plan that public had to port over from freedom and also did all the promos expire on Jan 1st for refer a friend and save ...
What happens to surplus account fund if I miss a payment
Let's say I have $20 credit in my account and I'm on the $35 plan/month. What happens to the $20 if I miss the $15 payment for the full amount. Would the $20 credit stay in the account until I pay the rest or would it go down to $0? Thanks
Resolved! I have not received my reward for the 30 days free.
I have not gotten the 30 day free credit I signed up on the 22 of December 2018I went to the same store on the 31 of December 2018 and his account has already been credited for his plan for the free month I am very confused as to where my credit is
Refer-a-friend Reward Withdrawn
Hello everyone, Recently my friend (whom I referred) forgot to update his credit card and it expired. I received a text saying that I lost my referral reward since his account was 'cancelled' due to no payment. The same day he updates his credit card...
Resolved! Where did the 250 MB U.S. Data Roaming go?
I got the 250 MB U.S. Roaming Data 10-day plan for $10 10 days ago, and since I'm in the U.S. for almost another week, I was going to add that same add-on again. I accidentally selected 200 MB of data, which I do not need. When I went to see why I ma...
Resolved! Can I send/receive text in the $20 provincial-wide talk plan?
Hi, I just got Public Mobile's $20 provincial-wide talk plan. The web site is not very clear on whether this plan entitles me to send and/or receive text. Does anyone know that? If it entitles me, then what is the restrictions and limitations, like ...
Resolved! Problem completing port
On 12/28/18 I ported in my number to a new account. I have an iPhone 5s. I'm able to call out on the phone and access the voicemail. I am unable to receive calls. The calls go straight to the voicemail of the old service provider. Has anyone else had...
Discovered recurring $25.99 charge on top of plan!?
I was looking through my credit card statements and discovered that since joining Public Mobile they have charged me the amount for my 3 month plan every 3 months. PLUS a $25.99 charge EVERY 26th of the month?! What isn't his charge? I removed my cre...
Partial Refund for changing plan
Hello, My renewal monthly payment was 29th Dec, but today Jan 2nd 2019 I changed my plan. At 29th Dec I paid $30, and today I paid $35 for a new plan. I wonder if I can get the partial refund that I had already paid. Thanks in advance.
Stolen Phone - Blacklist?
Hello, Recently, I got my phone stolen and have already suspended my phone. However I would like to blacklist the phone so they would not be able to resell it to others/stores. Is that possible? Thank you.
Resolved! Payment isn't being done
For some odd reason my card didn't work even though I called the bank and they said it was fine. Either way I payed it anyways since it told me I was missing 4 dollars for my plan. Now I paid it on the day it was due, been waiting 3 days for it to be...
POTENTIAL PM MEMBERS
great service..great prices...but..before you decide and spend your money do a little research..are you comfortable with no live support?..tech savy enough to set up and monitor your own account?..PM is prepaid and works great if you can handle the S...
Plan Expired/Suspended....Don't know what to do!!
Hi, I have with public mobile for about two years now, paying with AutoPay and everything worked perfectly well. Public mobile was able to charge my credit card in order to pay every month. Now, I got a message saying that I did not pay for the month...
Voice mail
Do public mobile has the service of u could listen to your voice mail on a differnt phone a regular one tht you just need a dial a number so u can actually listen ur voice mail there if happens u draine ur battery n u really need o listen to ur messa...
Exceeding Your Minutes
Can someone tell me what happens if you go over your plan limits, either minutes or number of texts? Are you charged extra or is it just capped at the limit? Tanks!
Added 70$ to my account, and now only have 30, with no add on, or internet working????
I need assistance in this. I have added money, added a add on of 30. and now it says i have 30 on my account...WHY??
In activation limbo. I have an account but sim card seems broken?
HiI recently set up acounts for other members of my family. But something went wrong doing my own - I went through the entire activation and payment process (just i like i have now done 3 times) and the system crashed on the last step. I am now in so...
Cluster**bleep**
Put 25$ card activated 25$talk n text and I can't even call a local number says it's wrong area code or some **bleep** just a god **bleep** mess
bought voucher from recharge.com can't activate it...
Recharge.com sent me code and serial number , i tried both ( into field where is number of voucher) , nothing works. Please , any advice ?
Resolved! Sim Not Supported!
Bought 2 SIM cards, activated in line, phones are compatible, created a account, put the sim in...& error! Sim not supported, says contact the carrier & request a new sim or ask your carrier to unlock the phone. I i am not sure what to do besides go ...
Resolved! No incoming SMS after US Addon expired
Was back from my trip to the state a few days ago and my us add on expired last night but now no incoming texts are coming in. Possibily related? I had another account issue once the last time I did a US addon. Outgoing and data seem fine. How long d...
Paying for a service but not actually having it
I signed up with public mobile at London drugs 5 days ago , took quite a few try’s then they told me to wait a few hours and see if would finish porting my number from Telus which it finally did, only to have it work for a day and a half before it we...
Going on two weeks: Still no help, no service, working sims or phone number.
Hi, I have a different message open and waiting for help, but since I am not getting service I am starting this one about the sim cards I got from PM.I activated the one and three days later, no help from MOD team, there was still no activation. So I...
