Unable to create online self serve account. Not receiving SMS verification code

[Poogzley]

Hello,

 I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?

[ShawnC13]

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@Poogzley wrote:

@ShawnC13

I still have not heard back from a moderator, is this normal?

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No this isn't normal.  I would send another message.

[Poogzley]

@ShawnC13

I still have not heard back from a moderator, is this normal?

[Poogzley]

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@slash407 wrote:

was it activated properly, u did register with a clerk first right

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Yes, they registered it for me.

[NDesai]

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@Poogzley wrote:

It's a new number on the 20$ data only line, I just activated it today at Walmart.

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I guess that's the reason you are not getting the text. Your only option is to send a private message to the Moderator_Team and they will create your account. 

[Poogzley]

It's a new number on the 20$ data only line, I just activated it today at Walmart.

[ShawnC13 · Accepted solution]

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@Poogzley wrote:

Hello,

 I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?

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As I hae never activated in a retail location I am not sure what sends the verification code.  I suggest that you message the moderators.  Response time is between 48-72 hours.  Someone who has done a retail activation may hae more information but startingby getting in touch with the Mods is a good start

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                   - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[mimmo]

@Poogzley  did you get a new number or did you port?  if you ported you might have an incomplet port.  does your original line sim stil work?