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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can't make a call

I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"

Resolved! Viocemail Indicator

Is there any way that my phone can be set up to indicate visually or audibly that a new voicemail has arrived?

Resolved! Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

I purchased the 400 min Canada & USA addon, but under the transaction history on my account, it says "Do_Not_Use" (See Image Below). Why am I not able to use this addon? Do I have to wait a certain amount of time before it is available or something?

Resolved! Log in to network icon

I was just wondering why there is a little icon that pops up at the top of the screen on my android phone with a small caption saying to log in to the network. It appears only when i enable the data setting on my phone. All voice calling and texting ...

Check if your phone is compatible - UMIDIGI A3 Pro Not Listed

When I went to check compatibility of my phone, UMIDIGI A3 Pro is not listed. There is "UMI" which is the OLD name. In this forum., someone wrote that I should purchase Freedom Mobile SIM card.I am confused. Shouldn't I buy Public Mobile SIM Card?Kin...

Mei

Put in wrong former mei number and it won't let us reset. How do I try to change it? On new activation

Canada Add Ons

The site says. 200 U.S. & Canada Long Distance minutes $8500 Canada-wide Long Distance minutes $5 So with Canada Wide add on and base minutes in your plan, what would you need Canada Long Distance minutes for? If you run your plan out of minutes and ...

New 1 g was offered

Hi i am a new costomer with public mobile just wondering how come I did not receive or offered a new 1 g ?

Resolved! locked out self serve account

i need some moderator's help manually restarting my locked out self serve account. it locked me out after 1 attempt and i can't reset my password

1GB of Free Data not applied to my account!

Hi, First time poster and in need of help. I recevied a text message from PM stating that I was at 95% of my data usage and now my data no longer works. I don't believe I used my full allotment and I certainly don't think I used up the 1GB of free ...

Resolved! Clarification on $60 "Traveller" Plan

Hey all, just curious about the $60 plan that's advertised on the plans page of the website. Probably a dumb question, since the plan comes with 2gb of US roaming data. But just to be clear, does the unlimited Canada/US talk & text mean it can be use...

Can’t send sms to certain numbers

New to public mobile and have a new number (seen all the porting posts). But I’m unable to send sms to certain numbers. At first thought it was all sms but have been able to reply to an sms sent recently. Any ideas on why it’s not working and how to ...

My phone isn't working

Local calls won't go through. I'm getting a message saying that the number I'm calling is long distance. It's not working for any numbers. Please help!

Promo Code vs Referral Code

Two questions: 1. I'm signing up my wife + kids phones this weekend, and I want to use the RBC Rewards promo ($10 off for 6 months using a Signature RBC Visa). Will that override the referral process? ($1/mo per active subscriber referrred?) 2. Do yo...

How to set auto pay

Resolved! Voicemail Setup

Hello guys! I tried setting up my voicemail inbox not too long ago since I joined Public Mobile. I had trouble setting up my voicemail, so on a trial dial from a friend to my phone, I asked them to send me a message to see how my voicemail message w...

Resolved! Rewards

Why havent I gotten last 3 months of credits for auto pay.

Data Leakage

HI. I am wondering why my Data keeps going up and down? I do have Cellular OFF, All Apps OFF that are within the Cellular ON/OFF switch and I have BackGround Apps being refreshed over WIFI (not WIFI and DATA). So here is what I am seeing when I log ...

Resolved! Transfer inactive PM number to active PM account

I have a friend who is leaving Canada. I want to use his PM account . My PM account is inactive now. How do I transfer my inactive PM number to his account? Please help! Thanks!

How to connect my hotspot

Sometimes my hotspot heading in settings is blue and says to connect to hotspot. Then below that it says to contact Telus in order to connect to the hot spot......then an hour or so later...it all just disappears. Kind of hard to learn how to use...

Resolved! transfer my number

Hi ,I failed to transfer my old number due to less information. Now I have everything, Need help to continune activation.Need to know how!

need to change my credit card info

hi my phone number is xxxxxxxxxxnot able to use my phone today trying to change credit card info can you pls help ? Edited by computergeek541: removed personal information

24 hours no porting done

waiting 24 hours for Service can not get human help

Resolved! Alberta customer travelling to U.S.

Do I require a U.S. Roaming add on to use my phone in California?

Re: Simple question!

The Imei number for my old phone is ======== regarding my phone number transfer from virgin mobile Isha badshaw [IMEI removed: Luddite]

Porting of sim

I want to port my number but i first started process for bell but that canceled but now when i am trying to change it is asking to cancel first one with bell how to do it

Resolved! System Information Displays Wrong Phone Number

As the title says, the phone number listed on my Mother's Moto G6 under "About Phone - Phone Number", "SIM status" and advanced Messaging settings, is not the same as her actual cell number. By way of some background, I successfully ported her number...

Changing the number sucks and taking a lot of time.... 3 hrs no response

I just changed my number from XXX to YYY but as of now both the numbers are not working, when i call up older number, i hear the tone that shows phone's ringing but the Real Phone is not ringing (i am just hearing that tone), when i dial the newer nu...

Resolved! another porting from bell

I am currently a PM customer and now my wife is ready to join. She now is ready to activate sim but wants our landline number to be ported to her phone as we've had it for over 30yrs. My question is, the Bell landline is in my name. Is that going t...

Auto pay

I have changed another visa for the auto pay a few days before the payment date. For some reasons, my account is suspensed without my attention and of course my visa is in good standing. Why it happens? Will I lose my auto pay credits forever?

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