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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

Received this message (or something close to it) this morning every time I try to call a local number. Not sure what is going on. I appear to have access to data (can browse web pages) but my text messages and phone calls are not working. I did find ...

Resolved! Re: Phone 5s A1533 compatibility

Well...I received my sim today (ordered on the 29th of June), but it was worth the wait because within minutes I was up and running on my iPhone 5s that the IMEI tracker said was NOT compatible!!! I took a chance and tested the sim. So very happy an...

Resolved! Moto G X1032 and 3G

Hi all,is 3G still ok for this older phone or should i go with 4gG and will i need a new simm card as well?

Where is my SIM card?

Hello, I have ordered my SIM card a week ago and I haven't been given information as to the status of my order and when it's expected to arrive. *EDIT: Thank you for all your helpful responses.

Resolved! Legal grey areas?

I've read the Public Mobile Terms of Service. And I understand that by continuing to use the PM service I will implicitly "agree" with any future amendments to these terms. My question in plain English: will I be violating this compact with PM by us...

Resolved! Still waiting for SIM😢

I ordered mine on 06/29 and still nothing....def longer than projected 2-5 days. Not a PO box. Anyone else waiting this long?

Resolved! Is there any public mobile app for android phone?

Hello Everyone, I have just activated my sim. I was searching for android app for this network but didn't find any. Can someone please help me with this? I have activated 90 days data plan so want to track it. Is there any other app?

Resolved! Locked out of my self serve account

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Number Ported to Public Mobile but Unable to Receive Calls From Customer's of Previous Carrier

As stated in the subject line, I ported my number to Public Mobile from FIDO and have recently learned that customers of FIDO are unable to call my phone number. I discovered this when a cousin of mine recently tried to call me and informed me that e...

Resolved! Switch After Testing

After testing the data only option and playing around with it. going to wierd areas and such. i have now full on switched to Public Mobile from Wind. Biggest difference is the fact im traveling in the summer and Wind just wont do it for me. And cant...

Account has been suspended

I am set up on auto pay and payment was to come out today. But apparently that didn't happen and I am now without phone service. Sure hope I don't have an emergency.will this situation correct itself or do I have to do something?

Resolved! problem with mms

I send couple mms to my friends. Only carrier with PM can receive it. But it's working before. Is anybody else have same issue??? I send to 4 different carrier, rogers,fido, wind and PM. But only PM can receive mms

problem Porting number from koodo to public mobile

Hi comunity I am writing this message to find out how to get help porting my number from koodo to Public mobile as it was writen on activation page I had to choose a new number then contact PM customer service inorder to port my number since it is fr...

What is the proper procedure to activate new account (SIM) with porting

Hello,I have read the stickies, but failed to find an answer to my specific question. I was following the procedure as per https://activate.publicmobile.ca/. Sim Card Details and Set-up Your Self Serve Account are no problem. However, at Step 2 Phone...

Resolved! Data

I pay for 200MB of data every month it hasn't worked for over 3 months I my settings are set properly to use data I've even done 2 system resets and completely erased everything off my phone. Please get my data working thanks.

Alternate Phone Number Regex Help

I was trying to port my number to Public Mobile but on the 2nd page in the alternate phone no field I put my another no then it's showing me "Alternate Phone Number Regex Help". I tried with different Phone numbers but it is not working.

Does Fongo work with speakerphone?

I was discussing changing plans to PM with a relative the other day, we concluded that the best option for what he wanted to do was to go data only and use Fongo for text and the occasional phone call. We wanted to test out if this was going to work ...

1st month on a 90 day plan UPDATE

I live in the GTA area, and so far, it has been great! I don't think I would ever go back to any other company for the value and service. For any future consumers out there, just a little bit of patience and self-help through the PM mods & PM users...

Autopsy on July 10

Please make sure that the right amount is taken from my credit/debit card. There are credits in my account which lowers the amount I have to pay this month. Please don't make the same mistake as last month. Thanks, Rob Cuming

keep getting warning msgs

Hi, I kept getting warning msg "public mobile here. sorry we do not offer text msg outside of canada at this time" BUT I never tried to texted any msgs to abroad. Another issue is service on and off a lot ! sim card issue?

Resolved! Re: Public mobile only avaible with "data roaming"

Hi, Thanks for the active help.The screnshot does not represent my APN settings but putting sp.mb.com does make the data work. I have been testing the last week and now the new problem is that the sim card disconect after about 24 to 36 hours everyti...

Shipping credit not added.

My shipping credit has not been added to my account. My simcard and account is activated on a plan.Please help.

can't make local calls

I am having problem while making local calls. I have discussed this matter a week before but the problem still persists. I am facing this problem from last 25 days and not getting any solution for that. I am very disappointed with this kind of poor s...

Beta Rewards Issue

In reference to the thread here: http://productioncommunity.publicmobile.ca/t5/Announcements/BETA-Rewards-Notification/m-p/48686/highlight/true#M3321 I'm one of those who got the 12x $10 beta rewards credit, and changed from a 30-day plan to a 90-day...

Resolved! Can't send text messages

Hi, I have ported my number to PM, and I am able to make calls, receive data, and also receive text msgs. However, I can't seem to send text msgs. I have tried rebooting &taking out my SIM and restarting. Thanks!

New to Public Mobile but cannot receive calls or text messages...please help!!!

Hey everyone.I'm unable to receive calls or text messages. However, I can place calls and send text messages and can confirm their receipt. My number was successfully ported but remained active on my previous provider. I have recently got that previo...

Creating an acocunt

I'm trying to create an account for public mobile but I've lost my phone.. When I try creating an account it sends a text to my phone . How do I get pass this ?

Replacement needed

Hi , I lost my phone and SIM card .. Need to get the SIM card back . Where can I order one

Small warning for those with OnePlus 3

Hi folks, Okay the only other person I know with a OnePlus 3 right now is @atwkim85, but I'm posting this to all in case it may affect you. If you have a OnePlus 3 AND you have a SIP provider configured in the dialer settings (e.g. you're a data-onl...

New SIM is here!

HiMy new SIM came today I had used my vouchers on my previous SIM which I reported that it worked only for two days and stopped. I was told the service will be transferred to my new one. Question: How do I Activate now without the vouchers. Need som...

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