Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm on the $10 prepaid plan. When I call my PM number I've enabled the extended absence option but it still shows a line item on my usage at around 7 seconds. Here are my detail:
My plan expired on August 7, 2018 and I was on the $40 per 30 days plan. I now want to upgrade my plan to the $50 per 30 days plan. I want to add $50 to my public mobile balance, and then change my plan to the $50 plan, but when I add the $50 to my ...
Can i had another cell phone sim card+phone number in my existing PM account?Meaning activating another line on my existing Public Account? Tia
Having a weird issue with an iPhone that can't connect to wifi. Don't really think it's a Public Mobile issue (don't see how it could be really), but just wondering if there's any possibility.iPhone has no wifi, icon greyed out, can't turn on wifi at...
2 of our accounts were set up to auto-pay yesterday Sept 16 - but the payment did not go through and our accounts were suspended today. There seems to be a problem with charging to Capital One Mastercards (I know this because the AutoPay was to a v...
outbound call not workingeverything works fine except the outbound calls. plan includes: - - 12GB Data - Unlimited International Text - Unlimited Provincial Talk next billing cycle is in Nov.15.What happened:We added 10 days US plan addon 31st Augu...
I bought a 60 dollar voucher from Wal-Mart at 19:41:07 this evening and when I came home and tried to add the funds and change my plan to a better one it won't take the pin number.. I have the receipt so I can give any info. I need this phone for wor...
Let say i loaded my PM Account with a lot of vouchers up to $300.If i Switch from Public Mobile to koodo home phone, can i get my $300 transfer to my koodo home phone account??Tia
I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?
@CS_Agent My son was calling me, today, around 3:45 p.m. Call cut and he got a message saying "your minutes are up". He is in Gatineau, I am in the Hull sector of GatineauCall was cancelled by Public Mobile. We're both in the province of Québec a...
I opened an acct for my daughter last Sept 30. She can make outgoing calls but cant recieved an incoming call. It seems that her phone is link to someone else number and that owner who ever she is answers the call. My daughter also cant recieved a...
I need to close my account and transfer to a different company before the end of this bill cycle which is September 28. I need to provide my public account number to do so. But I am blocked on the self service website and can’t access my account. Can...
I opened an acct for my daughter last Sept 30. She can make outgoing calls but cant recieved an incoming call. It seems that her phone is link to someone else number and that owner who ever she is answers the call. My daughter also cant recieved a...
Been with public mobile for a while, I had so many accounts with these people. I would like to say is that please stay away from public Mobile, please it's basically a scam. Every time I need help they never get back to me. Right now at the moment I ...
Just figured out my issue in not not recieving my verification code via SMS. I am using a samsung a5 and I had to go into my message app settings and unblock the text from public mobile. For whatever reason the app auto blocked the incoming sms messa...
Hi, I'm on the $10 plan/30 days. If i text over wifi, does it count towards the 50 outgoing texts?
I want to use cell to call my home country Bangladesh.I don't see it in the long distance call list.If I add credit, will I be able to call pay per usage?Please let me know. Thanks,Riasat
Hello! I referred a friend and after she signed up online, I got a sms saying I would get a 25$ credit.A week later, no 25$ reward showing in my account, but 3$.I'm on a 90 day plan with autopay so I think I'm eligible to the 25$ reward.Can a modera...
I don't know where to get the statement from the website. Does anyone know about it?
So I am new to this and made my first payment the other day. i had $45 in my account which I thought was to be used for payment for my next month. I also signed up for autopay. Well time came and the money was taken out of my account online but then ...
strange behaviour with payments. my account shows: Available Funds: $150.00Amount Due: $0.00Payment Due Date: Sep 17, 2018looking at the payment details I have not been charged my monthly fees, the system is showing nothing is due (not true) and wil...
I have transfered a number from koodo to PM yesterday. but both the old number and transfer number has been not working from yesterday. I sent a msg to Moderator_Team yesterday, no reply until now. How soon will they reply and fix my phone pr...
hi ! my plan price is 52$ per 30days but on my credit card I keep getting charged $56. I am also signed up for auto pay hence a $2 reward. So shouldn't my payment on my credit card be $50? Are there some taxes I'm not seeing? Any help would be much ...
I switched from Koodo. Buddy at Walmart said he couldn't port my number, he told me to come online to get my number. My number was "Unavailable", either way I spun it. Thanks for your help, Jeremy
I went to buy my SIM card and activate my new plan at London Drugs and the staff was very knowledgable about Public Mobile's recent promos (4.5g for $40, free 1 month, $10 credit). I wasn't very knowledgable about all the deals and registration proce...
I had purchase a add-on long distance service two days ago, but it still does not be activated uo to now. how can i fixed this issue ? @Mary_M
Hi,I need two phone numbers but one of them is only for receiving SMSs. I would like to know what it the minimum payment I can achieve. I'm thinking the folowwing scenario: pay $10 and use it for 1 month, then stop paying for 3 months, pay another $1...
Hi,I wanted to change my plan for this month. I just made the payment to my account. However, the current option does not allow me to change the plan for this month. I ended up activating my current plan. My phone no is 647-xxx-xxxx. Pls help to chan...
I've PMed Mods but I think maybe I should have posted here first. I already activated my number in store WM and paid for my first month. I then tried to port my number from speakout - I only used my name, account number (same as my phone number) and...
i've been looking to switch out of chatr for several months now and i'm really pleased with public mobile so far. but i think it would be really useful to have an app so that i can check my data usage.
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