Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Using my wife's old iphone 5. Got Fido to unlock it. Got PM SIM card inserted. Logged on to my PM account, and under Plans and Add-Ons>Change Phone Number, I select "Transfer a wireless or wireline number from another provider" and enter my current ...
Hi, i changed my phone number about 3 hours ago but my phone is out of service (i.e unable to call or receive calls). Please help
Hi I added money to my account and received a confirmation but still my number doesn't work. Can you please tell how can it work! Do I have to wait a few hours?
Ever since I started helping others port their numbers to Public last year, I've noticed the porting process getting faster and faster, today I helped someone port from fido and it took less than 20 minutes for their Public sim card to complete potin...
First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Sta...
Dear Sir/Madam, My account is new and I am signed up for auto pay. I just checked. The only tab available was to deactivate auto pay. However an email came today that says I'm not signed up for auto pay. I guess I ignore that ? Is there two kinds...
My account has been suspended because they say my credit card has been declined. There is money available and I phoned the credit card company as suggested by Public Mobile. The credit card company assures me there is no problem and they have not r...
Hi There,I am reaching out on behalf of my mother who currently has the $30 plan for 30 days. She likely ran out of data last month, but since its been paid for a new month has been started, she still doesn't have any data access. Can you please ad...
Hello, I need access to my account but I don't know what email address (or username) was used to set up the account. How can I regain access to my account? Thanks
why am i paying for a sim card when other providers are doing it for free. I would like a credit back on my account ($10.50)
Hello Moderator - I joined PM several months ago and my situation is similar to @Selfy described above. I can text others on Rogers, Fido, Bell, Telus - I can call out sometimes - I have data access - but I cannot receive calls from them. It's REALLY...
I was receiving what were to me irrelevant texts from Public Mobile, so I replied to one asking to 'stop messages'. Since then I have not received any messages, not even the reminder that my plan payment is due. Is there somewhere I can set my prefe...
I got suspended saying insufficient funds, I know my account has money in it, it is a automatic withdrawal, so what’s going on?
So i got a temporary phone number,now how do iget old one back
Enrolled my son in the $15 plan a couple months ago. Haven't used the phone yet, since it's a b-day present. Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we'r...
I recently purchased the text plan for my daughter. No data. I cannot figure out how to send a text message from an iPhone to another iPhone without it wanting to send as an iMessage. I was her to be able to send and receive texts and myself to be ab...
I got a friend that I refer her to PM to use my referral code when she bought the sim card and when she try to login to activate her card and it's telling her sim card is invalid, any suggestions?
Hi, I had gotten a add-on for US roaming and it did not work I was wondering what had happened and I’d like a refund for it all! I kept trying to see what had happened but it charged me more then once and did not work
I am getting calls every few minutes every day from someone speaking in Mandarin Chinese. It is an automated call, and it takes quite a long time, and then leaves a long message in mandarin. I am very frustrated by these frequent calls which I beli...
Something is wrong with my data plan as I have the little x on the bars on my phone. I logged in to publicmobile.ca to view my data plan details(Data & Add-On Usage) and I don't even see the table indicating how much data I have (see attached screen...
i paid for a voucher two days ago and posted it to the account and got a message that payment is received the email is xxxxxxx@hotmail.com please call me back as soon as possible and restore my serv...
Im trying to activate a new sim card. When i get to the choose a new phone number option, it dosent list Goose Bay, NL as an option. The closest community listed is Labrador City, NL. But I want a local cell number like 708-899-**** or 709-897-****, ...
Hi - I have a new credit card that I was trying to use to pay public mobile with. I thought it was activated (I used it on an ATM but apparently also had to call a number up) but it was not. I have since activated it and successfully used it on amazo...
I recieved 2 data usage warnings today within minutes of each other. The first one said I have used 75% of my data which suddenly flew up to the second one saying I had used 95% of my data. I am only 9 days into my billing cycle and I rarely use data...
my phone number is 6xxyyyzzzz i pad money but my phone is not working please fixed thanks Edited by stonechucker to remove personal information. Please DO NOT post personal info in a publicly accessible forum - ever!!
Hello, Is the add on plan US Roaming - Talk Text 250 Data (10-day) - 250 per day or for the entire 10 days? Is there a way to purchase more data? Thank you.
hi there, my name is Jasmine Prowse and I have been a customer with you guys now for about two months now and I have run into some trouble. I have autopay set up and there are enough funds in my account for my plan but it will not let me pay it. I ha...
Hello everyone, I've had PM for a few months now, but never did get around to porting my number over. I keep getting an error while i try to access my account. I'll sign in, and ill be able to see my snapshot, and all of that, then when i go and clic...
when do you port a number ..after you buy a sim card?
HelloI will be moving to Whitby from Milton soon. My plan states it includes unlimited provincial calls. While I was there last week I tried to call my husband and parents but got a message saying there may be long distance charges. My husband was in...
