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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Usage Error!?

Hello. I have uaed 358 Mb of the 2gb i have for my 35$/month plan. I received a message saying this: Public Mobile here. You have used 95% of the data included in your service. Go to publicmobile.ca/selfserve for more options. Now I cant use data. I...

Resolved! $10 to $30 plan

Can you change from a $10 plan to a $30 plan after you have pre-paid the $10 'in-store'?

Resolved! Cannot make local calls

I just renewed my plan after two months. I am receiving the following message when trying to make a local call - same area code and literally the other person is in the same location as me and is also a Public Mobile customer. " Sorry we cannot compl...

Resolved! Can I change my due date

My due date is on th 19th, I would like to change it to the 21st can this be done if so how? I am new to PM and am happy to be with PM.

Resolved! US roaming talk text data

Does the bundle include calling to Canada from the US? Is this a per minute

Resolved! Start article?

What is start article? I assumed that it meant you wanted to start another thread? but it says access denied. I noticed it is on every thread, yet you can't access it, what does it mean? Is that new? Just wondering

Solved credit card issues activation

Hey all, my credit card wasn't being accepted until I made these changes -Put no spaces in my postal code-Removing my apartment from the adress-Shortening my address from Broadway Ave north to just Broadway ave

Resolved! I ordered my SIM card in the mail, but now the $25 plan w data is gone? What to do?

I ordered my SIM card in the mail, but now the $25 plan w data is gone? What to do? So I spent my money on the SIM card to get the plan. It came in the mail today (Saturday), now the plan I want (why I purchased the SIM card) is gone. So now what...

Switching from one plan to another...

I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still. Also, the overview says that my plan has expired...

Resolved! Is there an activation deadline for a newly bought SIM?

What is the time window allowed between buying a SIM and activating it?

Resolved! Add-Ons

When the $8.00 U.S. text roaming is purchased for 10 days, when do the 10 days kick in? At time of purchase or when entering the U.S.?Thanks.

Resolved! Outgoing calls 4165804001 shown in my usage history which I have never dialed

Today I checked my usage history, there are 2 outgoing calls to the same number of 4165804001 in the morning.However I have never dialed any numbers to anyone Please help me and tell me what's the matter and how to avoid such calls happen again?Many...

Resolved! Can a Mod help me change my email

I changed me phone number and now also blocked out of my old email account because it was set up with my old phone number. Please message me if you have a chance.

Switching to New Sim Card Not Working

I lost my sim card after travelling and have bought a replacement card, when I'm trying to change to the new sim card in the self serve portal I keep getting the error page that "something has gone wrong", I've logged out and back in about 5 times no...

network COverage

Hello , Has anyone tried the network strength outside of London, in the suburbs as Komoka , Dorchester, Oneida?would be glad to hear your experience!

Re: phone plans /tab @ Opening stores

1. I am wondering whether Public is planning to offer phone devices/ plans/ tab at their coming stores, or online in the near future?

Re: initial activation of Public cards on specific Devices

Hey! I tried to initiate my sim card on multiple devices, however, some of those didn,t work.It either gave me a network PUK code needed which I was wondering where to get (from Public?Another diversion, was to enter the IMEI code and check compatibi...

Data Not Working

Hello,I have recently received a new phone from online, the Doogee S90. Actually I just received it yesterday. I have also very recently got on with Public Mobile, only a couple of weeks now. I can make and receive calls and text messages. However, I...

Resolved! Service Cut Off, Not Renewed after Payment

Hi,Have had a great 7 months with public mobile. I recently switched credit card providers and completely forgot to update my public mobile account. I didn't recieve any notification saying my payment was declined so never noticed. Today I noticed I ...

Phone Plan

Hi I just payed for my plan a few weeks ago on public mobile and im not able to call anyone as it says i havent made a payment when I have made it so could you fix this isssue.

Resolved! The dates for registering a credit do not go high enough it stops at 2024

I can not replace my old card with my new card because the date I need is not there. The drop menu only goes up to the date 2024 and I can not manual enter it.

when I go out of Canad u upon returen i do not have cellular network availability

Resolved! Help please

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming ...

Resolved! Monthly payment.

Do I have to do all this stuff again next month if I don't pre-approve payments?

Resolved! Rewards and acount transactions

Hello, so I've noticed that on my online account transaction history it shows that I was rewarded with the 2$ auto pay and shows that I have been paying 23$ for my monthly service . But my TD bank acount transaction history shows that I have been cha...

Resolved! Balance automatically used

I had balance and in my account it’s atomati charge. I never use auto dabit .how to get my money back?

Resolved! Public Mobile not porting number from Koodo prepaid for over a week

I activated a new number with PM on Friday 19 Apr 2019 and requested a manual number port from Koodo as instructed by messaging the moderators. They confirmed they received my information. It's now Saturday 26 Apr 2019 and the port isn't done, and th...

Resolved! Plan change charges

Hi everyone.Just got connected to Public mobile. Was picking a suitable plan for my daughter, and had to change plan two times. Didn't realize that system charges you every time when you change plan.Question, can Public mobile put money back into the...

Resolved! Signal strength dropping in town, dropped calls once and awhile

Hi does anyone have a solution ive changed my network connection from auto to 2g and 3g once and awhile ill have no connection or low connection any way to improve this?

I was charged activation fee

Hi, I just got home from signing up and the location where I signed up (south common mississauga) did the following: 1- charged me a $30 + tax activation fee (I questioned this but the rep there told me this always applies) 2- rep told me my referral...

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