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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...

Entering my old number

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

Resolved! phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

Resolved! pay subscrition

i will like to pay my bill

Resolved! Can $50 plan use in California?

I have $50 plan, and planning to visit Califonia for a week during Christmas. Can my phone still be able to use it in the USA?

Resolved! Auto pay $2 credit

I did not receive a credit on my September bill.

TIcket Person Said Post Here - Reactivated Rodgers Account to allow phone number transfer

OK apparently the number being transfered has to be active.. Rodgers has reactivated the number so it can be transfered to Public Mobile as per instructions of TIcket person (number works except could not accept incoming calls) Thanks....

Resolved! Auto Pay $2 not apply

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...

Resolved! Confusion with credit card payments and taxes

Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...

Resolved! Phones were working then quit after changing from Rogers to PM

Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...

Resolved! Call forwarding to Japanese SIM card

Is it possible to call forward to a Japanese number? The call forwarding instructions note that the number must be a ten digit number. Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...

Resolved! Xplornet and Public Mobile compatibility?

Hello, I have satellite internet through Xplornet in a rural area of Ontario at my cottage. Prior to switching to Public Mobile I was with Telus mobility and when I was at my cottage I would still be able to use my Telus mobility cellphone, connect t...

Travel to US

Travelling to the US for a single day and would like to use my Public Mobile service while there. Is this possible, what is the upcharge and how do you pay it??

Resolved! System maintenance

I've had no access to the self serve for about 2 hours now. Is this the case for everyone?

Resolved! Issue after Changing Phone Number: Cannot be Called or Receive SMS

Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...

Texting cannot send texts only receive them

Broken text/e-mail function. Help!

Hello, I was out of town for two days and my text and e-mail function suddenly stopped working. I can still make and receive phone calls. I received a text from PM that there was a problem with their server but I have no way of getting in touch with...

!!!

Hi just letting you know I didn’t cancel my account with public mobile.

Stuck on Payment page registering a new SIM card and account

stuck on the payment page waiting for new account payment... been like 20 minutes HELP

change a plan

Hello, I Tired to change my plan to the $60 traveller plan . I added the required amount to my account but for some reason it renewd my old plan and i think i am charged twice. Can someone look into my account and let me know.

Resolved! lost power while filling up the activation form

Hi guys,I was filling up my activation form, and before i could finalize to the last step, my toe accidentally touched the power button of my computer. now when i try to sign up again, the system is saying that my sim number is already used! it is no...

Resolved! I need to export the "Call Usage History" for 180days or 360days

Hi sir, Please help me to export my "Call Usage History" for 180days or 360days.This is important since I need it to Renew my Health Card.Thank you.

Resolved! SIM Card Inserted Locked

I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?

Resolved! Public or Koodo customer service

I have been trying to reconnect my Koodo account and I noticed Public and Koodo have the same customer service number. How can I differentiate between them? PS I love Public, Koodo is an alternate from before.

Is self-serve down... or is it just me?

I haven't been on in a long time. I click the self-serve link and I just see a blank page. I see in announcements that maintenance is expected but that isn't supposed to start until the 7th and it is just the 5th.

No call going out

Whenever I can any Canadian number, I got message that "We cannot call long distance call, add the long distance add-on". Why could this be happening? I am on the $10 plan.

Resolved! AutoPay didnt go through, and cannot manually pay

This morning my autopay didnt go through for some reason. I tried manually adding a payment over 20 times, tells me it cannot verify my card but my card has never changed. I removed the card and now I dont even have the option for autopay, just to pa...

Resolved! Activation

Hi there. I am activating my Public mobile simcard and trasferring my phone number as a new Public Mobile Client. I've bought a sim card, filled in all the forms at "activate.publicmobile.ca", have chosen my plan, filled in all the payment details an...

Resolved! Porting a phone number

I just switched from public mobile to chatr, however I’m unable to port my phone number over because I can not get my public mobile account number

I paid my account 2 days before due with pin # received confirmation. Yet my account was suspended!

I paid my account 2 days before due date with pin # and received confirmation. Yet my account was suspended on the due date. Has anyone else had this issue...I'm very concerned that this could be a recurring problem.

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