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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1521 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30029 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41841 Views
  • 185 replies
  • 29 Bravos

Resolved! Give me a reason

Yesterday I found out that Freedom Mobile is offering the following for $50 per month:- 5GB Data (+3GB Bonus if you sign up by end of today)- Canada Wide and US Calling- Global Texting I did a quick check on PM and found that for the same features as...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 3008 Views
  • 33 replies
  • 0 Bravos

90 day plans - Either update them or dump them

Hey PM....start putting some value back into your 90 day plans or dump them. With your $40  30 day 4.5 gb plan, your $120  90 day 7.5 gb plan is insulting.   On my first PM account I got the up front data bucket and a slight discount. Now I not only ...

colhaven by Good Citizen / Bon Citoyen
  • 2192 Views
  • 17 replies
  • 2 Bravos

Resolved! Can't receive phone calls/voicemails on new activation

Hello,I received my sim card for Public Mobile last week and filled out the form to transfer my number from prepaid PC Mobile (Bell) using my device's serial number. My number showed up on my new phone the next day and I can now send/receive texts, p...

jerboa88 by Great Neighbour / Super Voisin
  • 4197 Views
  • 10 replies
  • 0 Bravos

Smartwatches

Public Mobile should integrate options to extend cellular plans to smartwatches that support it (like the apple watch 3). Honestly, Its just a money grab for phone companies since your already paying for the plan. Its such a good opportunity for them...

adeeb_akhavan by Great Neighbour / Super Voisin
  • 1261 Views
  • 3 replies
  • 2 Bravos

Resolved! Switching from Koodoo

Hello, I just activated my public mobile sim. Can someone help me switch my number from Koodoo/close my account with them? Thanks in advance!

cdgunder by Good Citizen / Bon Citoyen
  • 2817 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't turn on data after travel, iphone SE

Hi,I recently travelled and used foreign carrier sim card while was abroad. The data settings on my iphone SE were changed to those of the foreign carrier. Don;t really know what was changed.When I returned to Canada, i could not activate data with m...

sergi by Great Neighbour / Super Voisin
  • 2243 Views
  • 9 replies
  • 0 Bravos

Traveling to Canada - Does Number Change?

Greetings! Later this month I will be traveling to Canada for a week from the US. I would like to take my unlocked phone with me and use it while I'm there. From what I understand, the process is that I simply purchase a Public Mobile sim card and pl...

CLStitch by Great Neighbour / Super Voisin
  • 2301 Views
  • 12 replies
  • 0 Bravos

Emergency email change

My boyfriend and I just set up accounts but in his email I missed a number without realizing. My VISA/DEBIT card is linked to his account and we need to fix his email immediately.  

New account

I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent

France123 by Great Neighbour / Super Voisin
  • 1411 Views
  • 9 replies
  • 0 Bravos

Reset password

I have tried a number of times to reset my password and gets the notification that an email has been sent with instructions to reset and email never arrives!What do I do now?

Maverick-27_ by Good Citizen / Bon Citoyen
  • 687 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlimited US Calling and Travelling to US

Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?

sirjafar by Great Neighbour / Super Voisin
  • 2247 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto pay doesn't work on changed plan

I changed plan and was on auto pay but once plan changed today and account suspended due to auto pay failure. Moderater send me PM for more details

Jas by Great Neighbour / Super Voisin
  • 927 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of self serve

Hey I was trying to log into my self serve account but it locked me out after to many attempts. I also tried to do password recovery but after entering my email address the next step just had an empty box with "Security Question?" above it and honest...

tessonaut by Great Neighbour / Super Voisin
  • 1104 Views
  • 2 replies
  • 0 Bravos

What happens to my available credit when porting out to Koodo?

I am currently with PM, might be porting out soon to Koodo, and I understand that whatever I paid for the current plan is not refundable for the 30 day period I have selected. But I have around 33$ as credit. Will I be able to get that as a check or ...

Jillardino by Great Neighbour / Super Voisin
  • 1440 Views
  • 7 replies
  • 0 Bravos

Cancel after a month ?

Hi there, new to public mobile community. I wanted to try the public mobile service out. Can I get a monthly plan ($40 for 4.5 GB) and cancel it after a month ?or is there a minimum time period ( i.e. two months or three months) that I have to contin...

idskochhar by Great Neighbour / Super Voisin
  • 2353 Views
  • 8 replies
  • 0 Bravos

Avatar Glitch?

 @will13amStrange, but I'm seeing double when it comes to your username today.  This glitch seems to be only affecting your avatar, not that of other oracles or members. Your avatar looked fine yesterday and I've not changed any settings on my browse...

AvatarGlitch1.jpg
SD08 by Retired Oracle / Oracle Retraité
  • 676 Views
  • 2 replies
  • 1 Bravos

Need a refund looking to switch to new providers

I’m looking to switch to freedom because they are offering 4x the data for just $10 more than I pay now. How would I get a refund of my unused paid months in Public? I’m happy with the service just tired of getting data warnings.

Momok by Great Neighbour / Super Voisin
  • 2186 Views
  • 16 replies
  • 0 Bravos

Promo deal

Upon activating a SIM card with PM I was offered a 2-day promo deal that was happening at the time for get 1 month free. The month is currently up and no credit has been applied to the account for the free month. 

Tparks03 by Great Neighbour / Super Voisin
  • 499 Views
  • 1 replies
  • 0 Bravos

Resolved! Sim blocked

After many failed PUK codes, my sim card got blocked. How can I fix this asap? Please help me! Thanks!

jaybz10 by Great Neighbour / Super Voisin
  • 903 Views
  • 2 replies
  • 0 Bravos

HAPPY CANADA DAY

Just want to wish everyone a happy Canada day. Celebrate  safely and take pride of living in this great country!!!

ShawnC13 by Oracle
  • 1932 Views
  • 9 replies
  • 11 Bravos

Resolved! Featured plan 4.5gb vs 4gb

hello, I am looking to join public mobile as a customer.  I got my sim card yesterday but wanted to activate with last months promo.  $40 for 4 gb data with unlimited nationwide talk and text.  Any way I can still activate on that plan?  If not i'd l...

yukonnaomi by Great Neighbour / Super Voisin
  • 1547 Views
  • 9 replies
  • 0 Bravos

Forfait non consommé

Javais un forfait de 25 $ le 13 juin. Je suis passé au forfait de 40 $ que j ai payé le 18 juin. Est ce que je serais rembourser la partie non consommée de mes 25 $ de mon ancien forfait? Merci

Osmani3110 by Great Neighbour / Super Voisin
  • 426 Views
  • 2 replies
  • 0 Bravos

Resolved! Travel Abroad. How to suspend temporary my plan and payments?

Hello everyone, I wonder, while I'm abroad, my profile says "account status: plan expired", but  autopayments still being charged. I'd like to put on hold my Public mobile plan and payments till I'm back in Canada in late August, but I don't want to ...

Marina17 by Great Neighbour / Super Voisin
  • 3842 Views
  • 11 replies
  • 0 Bravos
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