Community

Resolved! How much per min if go over the 100 outgoing mins

Resolved! Free add on

On Dec 17 I added free 1G of data and free 400 min talk.  How long will this free servce stay on my account.  Will it disappear when my month is up in about a week.  Will it automatically renew these options and charge me the posted rates (which I do...

Resolved! Cannot login to my account

 just Igot back to Canada after three months absence and I am trying to login info my account to reactivate my sim. I get a message"login failed". What do I do?

Resolved! iPhone 6

PUK locked sim code please it was lucky mobile before help me please I need the code ASAP 

Resolved! Switching to Public Mobile

I have an elderly friend who wants to switch providers, namely Public Mobile. Wondering if you need an active email adress BEFORE switching over?? 

Resolved! locked out of account, need to chance plan

Hello, I have 2 questions. I have been locked out of my account. Also the password reset links fail to arrive at my email address. I have chatted with ¨Simon¨ to no avail. And there is no phone number to call. I need to get back into my account to ch...

Resolved! PM APN automatically switches to PC mobile for data usage.I have a Redmi 4A

Why does the APN on my phone switch? Is it supposed to and is that ok.?.Data seems to not work with the public APN very well..I checked and rechecked the settings.  Any one else have this issue and how did you resolve it?. Thanks!

Resolved! Switching plans. Options

Hi,I don't frequently visit PM's site and I noticed some of the plans changed. I have 3 phones with PM on 3 months plans with auto-pay that just got renewed.  I'd like to switch to new plans for each phone but the only options offered are: 1) pay now...

Resolved! keeping old number

I'm brand new to this and I;m just wondering if theres a fee associated with keeping your old number when switching to public mobile from another company.

Resolved! I was double charged.

When I made a 'one-time payment' using the website form, I entered $12.00. In addition to the page giving me an error, I noticed that it charged that amount 2x to my debit card. How would I go about getting a refund for this second charge?

Resolved! Account has already enough funds, CANT REACTIVE

My account has been suspended due to not paying in time even though AutoPay has been on.Everytime I try to pay for it, it keeps saying I already have enough funds in the account. I tried Chrome and Incgonitio and it still doesn't work. It says I have...

Resolved! New account and porting number

If I am setting up a new account I get to choose a new phone number.  If I port an existing number can it be done a day or two later or do I have to wait 30 days ?I have read instructions on this, however I'm confused about whether or not the number ...

Resolved! Two phone plans under one account.

Is there a way to add additional cellphone plans under one account?

Resolved! bonus data with auto pay

Some credit is in my acct. Do I still need to set up an auto pay so that i can have the bonus data? do i still have the bonus data before the credit run out if i don't set up?

Resolved! Help! Account suspended with active Autopay

Hello Community, Today is the payment due date of my plan, and unfortunately autopay somehow didn't kick in like before. My account is now temporarily suspended due to non-payment, but if I go to self-service website, it says "Autopay is active". Whe...

Resolved! Can i use my old PM sim to activate a new account?

Hi everyone, I used to have an account with PM was moved as part of the kodoo migration. Now I am looking to move back to PM. Will i be able to use the old sim? Thank you,

Resolved! Monthly payments

I am just curious as to why my monthly bill says 38 dollars on transaction history but my card is charged 41 sometimes or 42...? I'm assuming taxes but just want to verify.

Resolved! Referral reward

Sign up using this code and get $20====== [code removed, no ads here  ....... Luddite]

Resolved! recharge.com or payment vouchers?

Hey guys,I have seen a lot of complaints about payment vouchers and saw recharge.com as an option but wanted feedback as the site does look a bit questionable... If I was to get the payment vouchers my nearest store is an hour walk return and there i...

Resolved! How to confirm a mobile number status (active, assigned or not, etc.)?

Good day all, up to October, I had a prepaid mobile number with Koodo. Had it for a few years. Long story short, the number was cancelled on me and the sim card rendered void while I was abroad. Shortly after, I contacted Koodo and it was agreed that...

Resolved! Mobile Network not Available

I was able to make and receive calls yesterday morning. In the afternoon, I noticed that the voicemail number was periodically missing from my call log and I got the message Mobile Network not Available. I restarted the phone, removed and replaced SI...