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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Signal drop

Hi PM, I'm having issues wit the PM network again. The phone signal keeps dropped. Please repair.

USA text+talk+data $20 add on Payment Date?

Hello, I'm planning on visiting New York this October 2017. My question is that if I were to purchase the USA talk+text+data (250 MB) add on for $20, when does it start? Is there a way to set a date for it to acitvate if I were to purchase it ahea...

My voicemail is not working Please help

Callers leave messages in my voicemail, but I am unable to receive them.It seems that my voicemail messages are not saved.I can dial in to voicemail, navigate menus, but there is no messages.

Temporary stop of service

Hi! I would like to suspend my account until december because I am out of the country. But I dont want to lose my number. Can you tell me how please?

Resolved! I think I may have paid twice. Could I ask for a refund?

Hi @CS_Agent My AutoPay was scheduled today, but my profile has indicated that it didn't work and my plan has expired. My first intuition was pay manually the balance of $111, but it went straight into my Available Funds, instead of reactivating my ...

Resolved! Need my login password reset

Hi there, I forgot my login password, keep trying to reset it almost a month now. Everytime I will click the link "Forget Password" on logon page the email I am receiving very late and the code provided in the email is expired. Please help/guide me h...

Vouchers not getting applied online

Am trying to pay for my service thru vouchers online not accepting. Displays an error

PLEASE HELP AGAIN

Reported phone lost /stolen Aug1 and Sept 1 changed sim and number.Acount i9s still suspended . How do i UNsuspend this phone account and just use my phone . Is that too much to ask .God forbid i could talk to someone.Spending hors trying to sort thr...

Is 4G worth it? (my details to help explain are in post)

I joined last year before they introduced 3G and 4G options for their plans. I get 6GB on a 90 day plan at 4G with province wide talk and global text for $120. So if I change it, I lose the old plan, which means I lose 4G unless I want to pay the now...

Resolved! 100% SERVICE

Updated Jan / 20 In French BelowIf you are in a situation where you feel that never losing calling service is critical to you, peruse the following. Until recently I believed local landline (not cable) service was the optimum. However, my neighbor ...

8 dollars disappeared from my account. Need help ASAP

I had $12 in my account. I need to purchase US Roaming addon, but when I tried adding it, it said I had insufficient funds. It costs 8 dollars. Now I checked and I have 4 dollars in my account but the roaming addon was not added. I'm travelling to US...

As usual, can't access my account

Unable to reset the password because I'm asked my mother's middle name but nothing works.

Resolved! 90-day province-calling 3+3 3G - global text is $126 - bur no text is $142?

I'm confused why 90-day province-calling 3+3 3G global text is $126 Switching to No text is $142. Am I missing something?

1 gig US data add on

I just purchased the 1 gig add on. Can I confirm that when I go to certain cruise destinations in alaska, for the next 10 days, I'll be able to use this 1 gig, and any data I use while I'm in Canada will not count towards the 1 gig?

Resolved! PM Promo Plan- Interesting Reading

http://www.iphoneincanada.ca/how-to/how-to-port-switch-public-mobile/

Activation Failed, Please Help

Hi, I tried to activate another sim card and it states that activation failed. i cannot login with the email i setup for that account also. it charged my credit card though. Please help me set it up. @Shazia_K, @Brooke_C, @Saray_O, @Jeremy_M

Do you like the community forum?

What do you think of the idea/concept? As both a business solution and personal experience? personally, I think it's very creative. I wonder how much cost savings there is...

NEED NEW PASSWORD

NEED NEW PASSWORD MY EMAIL IS: xxxxxxxxxx@gmail.com... Please help, my payment date is August 5th, 2017

Where is my number -Moderators please help

I tried to port my number to koodo and nothing works. Now I'm being asked to confirm my account number but can't get access because the account was locked and SIM was deactivated. I'm being asked for an account number which I don't have and PIN numbe...

Payment on stat

My payment date is due on momday, a stat holiday. The money is in my account but since its a stat will my service keep running??

Resolved! Exactly how are long distance add-on minutes metered

It's the first time I purchased and used long distance add-on minutes in a province wide calling account. I thought that when traveling outside the home province, all incoming calls require use of the add-on minutes and outgoing calls outside the vi...

Resolved! Port out current number, port in new number while retaining plan

Hello,I am currently on the $120/12GB plan. I would like to port out my current number to another carrier while porting in my girlfriend's number to give her the plan as it is no longer being offered. Is this possible?Thank you @CS_Agent

Community reward

How can I earn community reward in money ?

data not working anymore

I've changed my APN settings and inserted my sim card into another phone, but I still can't get my data to work. I can still text and call. I haven't used up my data either.Any ideas?

Resolved! Just changed my phone plan to get data, However it is not working

Hi, today i changed my Iphone 6 plan to have data in it, however when I tried to use the data it would not work. I was just wondering if anyone can help me access my data

Resolved! Freedom Mobile Sale

Freedom Mobile has another weekend sale. I hope to see some Public Mobile sales soon.

Re: Please Help

reported lost/stolen phone changed sim,changed number....wont accept payment. ?PS not being able to spaek to cust srv.is really making me think about bailing on Publc ,for real

Did not receive auto pay and loyalty discounts on bill

i've noticed on my account that i have certain discounts i should have received on my bill. -$6 for auto pay, and -$3 for loyalty?my bill stayed the same as $119 and change on my visa records. ($120/3months with the 2016 fall promo) "My RewardsLoyal...

Unable to receive short code SMS / verification text from Uber

Hi all, I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiv...

Used up data, purchased 1gb add-on but still nothing...what gives?

Can anybody help with this? I've double checked my apn settings too so it's not that... @Shazia_K?

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