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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Phone can't call or receive call but there is data?????

I just purchased a ulefone S3 and I can connect to data but can’t make or receive calls. The phone says it’s calling but nothing happens at the other end and nothing comes thru when I call my mobile number. I’m using 4G network

3G vs LTE

I'm on a grandfathered plan. Unlimited texting plus unlimited province-wide calling and 12 gigs over my 3 month plan for $120 I'm considering swiching over to the $40 promotional plan for the nationwide calling and extra data per month. I'm not sure ...

Resolved! Creating new account

Hello all, I am currently using Freedom mobile, and I've never registered on Public mobile. However, when I was trying to creat a new account on PM with typing my current cell number, it keeps showing a messge, "The phone number entered is invalid or...

data

i have data in my plani have data left i from the first min cant get transit to work in real time says no wifii have data turned on my city bus app doesnt work either both work on wi fi

Resolved! New Customer and No Service - Help I need my phone tomorrow

Hi,I have a Samsung Galaxy S5 and I used to have 7/11's Speakout plan and would add time whenever I had to travel from home. There was no contract and the phone was unlocked when my son gave it to me. Speakout was great until they cut coverage where ...

Moderator response time

I was curious what hours and what days moderators are available and what’s their response time

Says I only owe $10 but am on $45 plan

Hello - I am on the $45 plan and have been for a while. I am not on auto pay and just tried to renew my account as I normally do. Instead of the usual $45+ hst, the system said I only owe $6 (apparently I had a $4 credit). Why am I not being prompted...

Top up

When I add money to my account does it automatically add whatever existing plan

Resolved! forgot my ID and password and want to change my sim number, can anyone please help me

forgot my ID and password and want to change my sim number, can anyone please help me

SIM Card not Working

Hi everyone, I purchased a SIM card today and setup my account. I have made my first payment and my account is registered in the self-server portal. That said, my SIM card does not appear to be working. Troubleshooting thus far: - Tested the new SIM...

Data add-on disappeared, but the money on my account not refunded.Also, Autopay dates not synced.

I received a 95% data plan warning on Friday May 10th, and during the day when my data stopped working, I assumed I had reach my limit but had received no message from PM that had taken place. I purchased a 200MB add on with the $10 that was on my ac...

Call recipient cannot hear for some time in between call

Hi guysWhen i make a call or recieve the line goes blank for couple seconds inbetween both the caller and recipient cannot hear each other for couple of seconds. Anyone else facing this issue???

Resolved! My 2nd phone is not activated, enough though I made a payment

Hi,I dont kow how to get help with this hoping someone here can tell me what to do. I have 2 phones with Public, ($40 for both) and every month I buy the voucher for $43.My 2nd phone (which is my BUSINESS PHONE!) is not activated, enough though I mad...

Resolved! Autopay not working account suspended

I'm on the 25 for 30 plan but when my plan renewal came up it looks like it only took $15 instead. My account says i have 0 balance due but my account is suspended. Never had a problem with autopay before. My account says that I have $15 but I'm n...

over charged

I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.

Resolved! Travel outside the U.S.

Hi! I was wondering how I get a plan for going away to Punta Cana for a week? Suggestions?

Issues with $15 plan

So there are a couple of issues i have been facing since i downgraded to the $15 plan.Suddenly it appears, as if the reception has become bad.Many a times people are not able to reach me, despite i can see the network signals?There have been frequent...

If I upgrade, do I still get $2 off Autopay, or just extra data?

Hi, I was going to switch to Lucky Mobile but PM has the same upgrade I'm considering...$25 Canada-wide Talk, Unlimited Text, 1GB Data. QUESTION.... I current am on the $20 plan and autopay, so I get the $2 discount.If I upgrade to $25 plan, it says ...

Need a new pin

Hi I need a new pin for my phone as my SIM card is locked.

Resolved! I want to cancel my auto pay account.

I want to cancel my auto pay account. I no longer have a phone. I have tried to do this several times at London Drugs where I returned the phone to no avail. How do I cancel this service?

Referals

I referred someone and they got a 25doollar credit and I didn't receive anything am I still in titled to the bonus they switched a month ago

Suspend the phone number

Could you please suspend my line for couple days, I lost my phone

Data not working

Changed plans to add data this month. Data is not working but my partners on the same plan is working. Plan says data is activated. Thanks.

Paying bill by bank or with PayPal

It would be nice if Public Mobile would have more ways to pay for their services.Paying by bank would be very good. by dding a payee and then have it auto pay the bill every month.Vouchers are a bit of a hassle. Having to go to the store all the time...

Phone wont work

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

Resolved! My texts are no longer being received

Ever since I switched to the new $15 plan with international text, 100 minutes, and 250mb, my texts are no longer being received. I had the $25 plan with unlimited Canada talk and text. Checked my APN, restarted my phone, unplugged the SIM. Nothing s...

Resolved! number won't port over and account not active

I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks

Resolved! 2nd phone... an old Blackberry

Good day,This morning I tried to hook up my new SIM card to my old BlackBerry.Before I signed up for this 2nd account I checked the IMEI number and all looked well...UNTIL...I got a note on my phone saying that my phone was locked and I needed a MEP ...

Billing issue

Public mobile is charging another credit card which is not registered under my account for my service renewal

It was 3 months my phone still not send any messages, only received messages!

Hi Mod, can you please checking my account why isn't send any messages?Here is the story.. My family have 3 accounts PM with $10 plan. Everything worked ok with 3 phones: iPhone 8, and 2 other umidigi a3 pro phones, just insert the Sim and call and t...

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