[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Observe and Report
Is there anything we can do in these situations other than just report the person? (I reported them)
No service
No service after being a customer for a while. Can't log into my account.
Resolved! Us Roaming
I'm presently on the 9th day of my USA talk/text/data add on. I've added $20 funds to my account and was wondering if a moderator can step in and continue my service tomorrow so that I don't have to wait the 24 hrs?
New customer, new phone number (Its already in use by someone else)
Hey guys, i activated my SIM lastnight and picked a phone number, I can make calls from my number and everything is fine (sorta). when i call my phone number, someone else answers, and she tells me she has had the number for years. my girlfriend trie...
didn't receive the SIM card
i placed order for a new SIM card July last year, but never received it, i have to buy one from 3rd lab store, how can I get refund for that online order? ORDER 172917
autopay did not work
Hello, Me and my son's payment is due yesterday (Jan 23, 2020) but autopay did not work. My credit card did not get charged for the service but I did successfully set up autopay for us.Me and my son's line got cut yesterday.What should I do at this p...
Resolved! Hot spot problems
Data is working fine. Hotspot is not working at all. Did for tiny amount of time this morning and then died. Checked apn. There are two available. sp.mb.comIsp.mb.com It is set to sp.mb.com and when I try to switch it over to the isp mb.com it just ...
Loyalty Rewards
Hello all. I have been paying $22.60/month for quite a few months now. My payment came out yesterday for $23.73. I know this isn't much of a difference, but I can't seem to figure out why. I am on a $25 per 30 day plan. I have had $5 for loyalty rewa...
Invalid sim
Yesterday I tried to activate my sim card. I went through the whole process and at the end it said "something went wrong" So I tried again and it kept saying invalid sim. The sim card would not work even with trouble shooting. Within that time my cre...
Resolved! Not receiving International SMS I paid for in my plan
How can I correct this error? How can I contact the provider?
Email Invalid
I am a new user attempting to set up a self serve account. When I enter my email address I get an alert saying my email is invalid.
Resolved! Should I change my plan?
Currently on a grandfathered plan....3 months for 90.00...1gb and provide wide calling. The 25.00 dollar plan seems to be a better deal..basically getting more data 2gigs and canadawide calling.My phone displays 4g when using data on this plan.
Add on not working
I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?
phone number
am I able to get a phone number with this network?
my credit card charges do not match Public Mobile transaction history
I have charges from public mobile on my credit card that are not reflected at the transaction history. I want to understand why.
porting a number from Bell
Could anyone explain to me the steps of porting a number from Bell as I just got my publicmobile sim card in the mail. Thanks in advance.
Problems texting with IPhone
I am having difficulty with texting while not connected to wifi or data. Is it my Iphone Se that is not compatible?
Resolved! Payment voucher does not work
My daughter bought a payment voucher. It does not work. She tried 611 and the voucher number still does not work. Please help.
Resolved! adding a US plan
Hi Guys, I want to add on a US text & talk $15...but are reading about problems with add-ons...is this acurate or old news?Also walk me thru the process ...I pay my add on and that's it, once I travel to the US it automatically kicks in? Can I pay se...
Resolved! New Credit Card Registration
I can't get a new credit card registered. I have called the card issuer and they say they have approved the $0 charge three times but the self serve site keeps coming up with Unable to Process TransactionSorry, your credit card transaction was denie...
Resolved! I don't want data
Strange, I know. Have a phone for the kids. Want to ensure that the phone is limited to texts and calls. Looks like all plans come with data (which would mean that photo sharing by text is possible, and there are concerns around that). Would like to ...
Resolved! New Number
Is there a way to choose the last 4 digits of the phone number ?
Resolved! Plan expired?!
Hi ,I pay for my plan every month. It's due tomorrow, the 24th. I just signed in to make a payment and at the top, under the the dark green boxes where you can choose what you want to do it says :Plan Expired. I made my payment like I normally do and...
Resolved! Interac e-Transfer
Is there any way way to pay by Interac e-Transfer?
new account
I just open an new account on Jaunary 17th, 2020. can I get lunar new year promotion?
Resolved! Payment problem - Credit card blocked - Need unblocking please
Hello! I am having a payment problem. My credit card has been blocked by Public Mobile ONLY (works everywhere else). Could you please unblock it (one of the mods) or people in charge of that? I really need access to my phone. Thank you very much!
Invalid SIM + unverified email
I registered a new SIM, new account, gave payment info, porting info and all that. The screen said wait and I went onto other work. When coming back, there was an error message. Went to login then and check the status of my account and the login an...
Resolved! Automatic Top-Up issue
There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not z...
Resolved! Not Data
I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.
