Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I recently lost my current sim card when I removed it during travel in a foreign country. I lost that card and I want my plan and phone number back, and I already have another public mobile sim card that is unregistered. So my question is how do I...
I have a personal situation that requires me to live in Germany for 4 months later this year. I'm going to keep my PM account active, since I don't want to lose my number, but I will be getting a local sim while there. I have a dual sim one plus 6 p...
I just payed for my $40 plan but the money loaded on my account and it still says suspended. How do I get the money to go towards my plan?
Hello,I'm currently with chatr but looking to switch over to PM.I'm interested in this plan but have a few questions: $20/30 days UNLIMITED Talk Province-wide²VOICEMAIL & Call Display1) does this plan include unlimited incoming AND outgoing calls?2)...
I use a LG V20 phone and I have this Public Mobile LTE plan for years. About 30 minutes ago, my data suddenly doesn't work any more. I did the followings and it is still not working. - I checked my account and I have sufficient data- I checked my s...
@Brooke_C @Alan_K @CS_Agent. The forums often get requests to change plans after a plan has expired, or sometimes with auto-pay failures plans do not reactivate even with enough available funds. I think PM should allow users to change plans even if ...
I've been with Public Mobile for 2 or more years now and my phone is still on Android 6.0 Marshmallow. How come the Android updates have not been pushed to my phone? Checked for manual download and says my phone is up to date with latest software.
I paid $22 on 12th aug as per my monthly plan n i was asked again to pay n i paid again.so why i am charged twice .how can i get my money back.
I have a question - If I originally signed up on say the 20th of a month, but then I wanted to change my plan start date to the 30th of the month,is it possible to do so , or am I without a phone for those 10 days and when I renew on the 30th I only ...
I have sent a private message to @CS_Agent two nights ago... How long does it take for them to get back to me?
Hi @CS_Agent,I've beeb trying to add a monthly subscription to my sim card but everytime my card would be refused. It is a visa debit card. I did a test and purchased something using it, so it should be working. I have all the necessary funds and my ...
This is absolutely ridicullous. Account is fully topped up and paid, in fact it even states next renewal date is in November. A mod private messaged me 8 hours ago to re-confirm my information and for some reason did not follow up or fix the issue. ...
Hi. For anyone reading this, preferably moderators, or anyone working at Public Mobile, can you please check if an IMEI number is blacklisted in Public Mobile? The IMEI number is 01318800xxxxxxxxx. It is a iPhone 4S and I know it is blacklisted, but ...
I have done some research and those old discussions back 2016-2017 says NO to either I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my fami...
Each year during summer, expecially in August, there are thousands of new international students coming to Canada. All of them need to find new cell phone plans. So it is a good time to expand the business, annd the $25 Referral Debit promotion will ...
Hello, I noticed that there is a $10 Referral Debit in my account transaction history, and my available funds decreased by $10. Why could this happen?
Hello everyone, I’m just about to activate my PM service, I chose the cheapest plan just to try the service out. I’m at the very end of activation and it says I need to pay $10. I thought that using the referral number would give me a $10 discount. A...
Hi,I just ported over my number from Rogers and everything worked fine. However, when I try to login for the self serve it won't let me login. I know the email I used wasn't incorrect cause when I put in forget password and go to the security questio...
Does anyone know if prepaid vanilla Mastercards would work for payment?
I am on the 12G 90 day plan an when I went in to switch to the current plan (my current plan only has province calling) it is telling me I dont have enough money to do so. I just paid my 90 day plan two days ago, but it is asking me for 40, any idea ...
I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?
Hi @CS_Agent, my account was expired on 10th august, earlier I was on 90 day plan. but this time I thought of changing my plan to 30 days plan. I am not able to do it. can you please help here. Thank yourk
Hi, I am having trouble moving my plan over to the $10 one. Originally, i did not have enough funds to do so, so I added $1 (from my original $9) . When I try to switch to the plan, it says it will charge $0 to my credit card( which is correct), but ...
Hello all, I received messages from Public mobile "5129" and I accidentally unsubscribed.It said that as requested, I will no longer be getting any promotional text messages from Public Mobile. How do I re-subscribe?? Thanks!
It will not let me process my credit card ?" Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card...
My son did not add my number when activating his account. Is it still possible to get the referee reward?
Hello, a friend of mine is planning to get a new phone and sign up for Public Mobile. Since she doesn't have a phone yet, she cannot check the IMEI. She would rather like to make sure that the phone she is getting is going to be compatible with the n...
Hello, I am wondering if there has been a price change to the plans. I am currently on the $120/6GB (4G/LTE) for 90 days plan. My friend is interested in this plan as well. But when we checked on the website, it seems like it has become $135/6GB now....
I know that there was a $25-credit refer-a-friend promotion just expired last week. Just wondering if there is any possibility that it will come back or that it has gotten extended. I have a friend who wanted me to refer her to PM last week just to r...
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