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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Have put new SIM card and activated it. But shows no service and cannot use phone or text

Add ons

Who do I go to for questions about my account and any questionable debits to my account?

Resolved! Unable to make outgoing calls

I'm not sure whats going on but I can no longer make outgoing calls with my planI have been using public mobile for 2 years. The current plan I'm using has been activated for apporx 7 months give or take. No late payments no issue with my account..My...

Can't connect to network after being in the US

Hi, I'm wondering if anyone in the community can help as I haven't had much luck with the PM moderators so far. I signed up with Public Mobile back in September with an LG G4 and haven't had any issues until last week. I was traveling to the US but ...

payment voucher

I purchased a voucher at london drugs, popped it in my bag before entering it because my plan didnt expire until the following day. when i looked at it the next day the voucher number had completely faded. Bummer. Before it vanished completely i wrot...

Sorry, we’re unable to verify your email address.

Cannot login to the website/portal. When trying to reset password, I get: Sorry, we’re unable to verify your email address.

Unable to make outgoing calls and unable to use data as well

Hi @Moderator_Team, Need your help, 1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help. 2. Whenever I turn on my Data, Iam unable to use data as ...

Plan expired 1 day early

My plan status had just expired and today is Nov 24th.My payment due date is Nov 25th as shown on the top and the bottom of my overview page My phone is still working. I am going to ignore it for now. I checked my payment history. My last payment w...

LeTs DO tHiS

Come on public mobile we demand better deals right people for 3g r we 2011 we r 2020 almost come on big 3 lets c better deals we demand changed now

Resolved! $60 plan with US roaming

I have the $60 with the 2G’s roaming in the US. Went to the US earlier this month and was not able to access the internet’s once when I wasn’t on wifi. What’s up with that? Help, going back at the end of December until middle of April.

Can’t get text

I can send msg. Make phone calls and receive them but I can not get any text msgs. I did have the 10 day ya add on and I think it expired today

Resolved! This is getting frustrating!

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??"Pu...

Oppo F1s or A1601

Is this device will work with public mobile? I check the compatibility and not quite sure with the answer. If someone is using with the same device and working please let me know. Thanks

Resolved! How to get help

How does one speak to an employee to get some answers about issues on your account? Thanks edited by computergeek541: language - please refrain

$10 PLAN

I am a happy customer. I would like to get a $10 voice plan for my wife as she does not text. Is this still available?Thanks,Hugh

US call charges.

I am wondering if someone can answer a few questions for me. If I sign up for the $35 plan and I am in canada but recieve or call a US number, do I get aditional charges on my bill? Also I am going to the US in Dec. If I sign up for the $50 unlimited...

Resolved! Getting started: now getting invalid sim after using previous button

I was almost done with 'getting started' and needed to make sure I had entered my friends referal code before entering my payment info. So I used the previous button at the bottom of the page to go back (not the browser back button). But now when I a...

Double charged

My credit card was double charged when I signed up

Payment Voucher/Account Suspended

I recently purchased a $10 Payment voucher and when i tried to add it to my account it was denied. Can you help me fix the issue?Thank you in advance,Julie Huch

Resolved! where to find my number in my account

I changed my number but it doesn't work. Now I want to find my number in my public account to see whether I recorded a wrong number. Who can tell me where to find my number?

Resolved! My new number doesn't work

I just changed my phone number and it showed that my number has changed. But it doesn't work. When I call it, the system said that this number is not in service.

sorry for yesterdays post

sorry i snapped yesterday. can someone please try and help me. my phone is samsung sm-j120W model it was working perfectly fine before i changed my number to some random 437 number. please get me some help

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Want to stop auto-pay; lost sim card, can't login to my account

HiI've had this new public mobile number for maybe 5 months now and don't need it any more. About 2 weeks ago I took the sim out of my phone and can't find it. Lost it. Now I can't login toy account to stop auto pay as I don't remember the password a...

iOS 13 Public Mobile Tips For Users of iMessage Texting and Notifications

Hopefully this may be some help. 1. I cannot press the compose button consistently or successfully in Messages on iOS 13 vs iOS 12. Does iOS 13 have touch issues in some areas or should I wait for an iOS fix? I am thinking, Apple this is horrible! ...

Resolved! Bought a sim card and a plan at walmart. Not working

I bought a SIM card and $40 phone plan at Walmart. The walmart tech set it up on his computer. I received a 4-Digit pin number through my phone confirming that it's working. Then I put the new SIM card in but it never worked. I cant seem to do anyt...

USA/Canada plan

I was sure I did the change on the promo even got a message it would change on the 14th of the month, for some reason I don't have it and the plan has gonewill it come back? Or how cn I get it added

Resolved! Auto Pay / Suspension

I've been with PM for a whole month now. Today, my cycle renews. I set up for autopay from the start. However over the month I got a credit from a promo when I signed up and some other rewards for setting up autopay and for community. All in all, I h...

Resolved! $25 plan, US data roaming

if i only have a $25 plan, travel to Hawaii US, do i quality to buy data add on like $20, 10 days roaming?

Resolved! plan change

if i change my plan from $40 to $25, do i still get keep my $2 refer friends reward?

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