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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

NO Data

Since I updateded to the six gig plan I have no Data edit by comptuergeek541: customer info removed

Resolved! No sevice

Since morning my phone is not working keep saying suspended service make a payment. I have already paid. Had same problem Tuesday does anyone know what is happening and why.

Why are data addons a so expensive

I just joined public mobile on Tuesday and I noticed how the data addons are more expensive than lucky mobile and I don't understand why.

Resolved! charges for exceeding plan

My plan is $10/mo for 50 minutes. Never had to exceed, hower Teul land line out of service for 4 days and tech help is coming to house tomorrow. If I exceed my 50 min. how much per minute will I be charged?Thanks guys, Raymondi

No Data

Hello. As of a few days ago, my phone has been unable to receive data. I was browsing on Chrome until it suddenly stopped. Calls and texts work fine, and everything behaves normally over wifi.I've used less than half of my data for this billing perio...

Resolved! Account wont reactivate

I was late and my account got suspended. I paid and then had trouble reactivating, until i selected a new plan. Now my account says its fine but I cannot make or receive calls. occasionally i can get one outbound call made after a 30 second wait.

Delayed texts

Hi there, my wife & I are both PM members - same phones - both phones are Android running Oreo. Over the last week or two, we've noticed that a large delay for incoming text messages. Or, sometimes I'll text a small group of people and only get one ...

Resolved! Not accepting my voucher.

I bought a 30$ voucher this afternoon, ive typed the pin in multiple times but it wont accept it. An error message comes up saying i need to verify the voucher, and to call *611 but the call wont go through! My plan is 45$ but i have 18$ credit alrea...

Number Porting...

Hi, Recently, over easter weekend, I ported my Fongo number over to PM. However, while my SIM reads that I indeed have my Fongo number I can still log into my Fongo account and see that it is there as well, and calls/texts still are answered through ...

Resolved! Block Unknown numbers

I am getting calls from unknown numbers with the name as "No Caller Id".How can I block such calls?

Resolved! Suspended account

Hi I'm Becca I topped up my phone however my account is suspended. Could someone help me plz. I've tried to call but it kept sending me to the community. Sorry I'm not doing this right. Thank you so much!

Discussion: Data not working or very slow

Hey guys I recently joined PM and came across a lot of Oneplus users who were experiencing slow data or it not working at all, including myself. After digging into countless forums, I found the solution for me was to press & hold on an app > App Info...

Resolved! Voicemail Delayed.!!!!

Hello does anyone have same problem as i do my voicemail messages are always delayed by 3 hours......how to fix this or how to contact mod. to fix this issue... ...................................Regards..................................

Resolved! Plan changes

I changed my plan from a 35 dollar to a 40 dollar 5 gig April 4th .I see that they have changed the 40 dollar plans will I still get the 5 gigabyte plan or the new 40 dollar one .plan renews may 1st

Resolved! New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

Hello, New to Public Mobile - Not receiving calls - Moderators not responding for 3 dys now... iphone 6sRemoved sim - turned on and offSent private messages to moderators no responseCan call out and receive/send text messagesCannot receive calls goe...

Locked out of account

Cancelled plan during a move, and now can't get into account to get a new plan/number or reactivate simcard. Any other options? Mods seem to not be responding to messages.

Resolved! Temporary suspension for 5 months during winter months

Hi:My wife and myself go south in the winter, and I would like to temporary suspend my account for 5 months during this time.Am I correct in saying that if after my last payment and I cancel autopay, just prior to the three month suspension running o...

New activation: Missing '$30 for 1 GB 4G LTE' plan?

Hi there, I'm trying to activate a new sim card for a friend, but I can't find the following plan in the list of 'Ready-Made Plans'. https://www.publicmobile.ca/en/qc/plans/30for1GB-4GLTE Is the plan for existing customers only? If I initially choos...

Resolved! Plan ADs; Differences in price(s)

Upon doing a WEB search.. )https://www.whistleout.ca/CellPhones/Search?minutes=100&sms=100&data=100&address=634+Second+Street+South,+Kenora+ON+P9N&tab=postpaid) a few plans came up, all hosted by Public, yet it appears that there are different carrie...

Resolved! Used up data. Need account reset

Hi there. Can my renewal date be changed? I'm on the 8gb plan and have used up my data a week before the end of the month .I drive for Uber which uses a lot and I don't want to keep buying the add-ons. Are there plans to offer a 10gb plan?

Resolved! Changing plan will sevice is suspended

Hi, I currently have a 45$ 1G LTE plan. My service is suspended... I needed to pay 5 days ago. I want to change to a 10$ plan. When I go to the self-service page and chose this 10$ plan. My only option is Top up your account. The change on renew...

data usage warnings?

Does PM send notifications when you are getting close to your monthly data usage limit? Thank you!

Resolved! I will be away from the country for 2 full months during summer, what can I do with the plan?

I am currently using 4Gb data + calls + text plan monthly plan. But I will not be in my city for 2 full months during Summer (July, August), will be back only in the beginning of September. My plan cut off date is 22nd of every month. Do I have th...

Mods not responding to port-in request

Signed up 2 days ago, PM'd mods to port over my number from Koodo, but no one has replied. I've tried PM'ing again but still no reply. Is this usual? Last time I ported in a family member they responded to PM within 15 minutes and completed the port....

Resolved! Plan didn't switch at renewal

My plan was set to switch to the $25 plan at the next renewal. However, I am not sure what happened, because said my account was inactive. Then, I received a text message to not do anything if I had already set up autopay/have a balance. But now I se...

Using a PM SIM in a ZTE wireless home phone base station. Anyone tried this?

I'm interested in using a PM SIM in a ZTE wireless home phone base station. Anyone tried this? Did it work/not work? ZTE wireless home phone base Thank-You in Advance!

No service after power off

I signed in a 30 day plan two days ago, it worked well until i powered off the phone, after power on, it showed No service. I tried powered off a couple of times, it still shows No service, please help, thanks in advance.

Still No Service 18 hours now in NL

No moderator has got back to me. Really need my phone today for business. No landline.If nothing within the hour I will have to get another carrier. I am pre-paid for May any chance I will get my money back?

cannot make or receive calls

I am unable to make or receive calls. I contacted a moderater they advised they are working on the issue-- this is yesterday, still not able to make or receive calls. Now my account on self serve says suspended, but there is suffice funds available f...

Resolved! INTL CALLING

Has anyone had any success with phoning and getting through to the U.A.E (United Arab Emirates)? I have attempted to phone there several times but it seems as though calling to there may be resricted for now. Please let me know if there are any tri...

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