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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27052 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38928 Views
  • 185 replies
  • 29 Bravos

Locked out of Account

Hi There, I have been locked out of my account and have requested to reset the password but have still not received an email from you guys and it has been close to 6 hours.  Just wondering if there is a solution to this?   Thanks in advance, T.

tqon by Great Neighbour / Super Voisin
  • 497 Views
  • 1 replies
  • 0 Bravos

switching to promotion plan

I want to switch to the 50$ 6gb promotion plan but when i press the get offer button it takes me to a forum to create a new account. It does not allow me to make an account with the same username.

nullset by Great Neighbour / Super Voisin
  • 536 Views
  • 1 replies
  • 0 Bravos

My account is locked

My account is locked and I am unable to un-lock it as it just says to contact public mobile when I try to reset my password. How do I get it unlocked?

nniove by Great Neighbour / Super Voisin
  • 589 Views
  • 1 replies
  • 0 Bravos

Need a Koodo referral?

If yes, check out this thread:https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Need-Koodo-Referral-Code/m-p/226237/highlight/false#M15868 This post added just to help direct folks from the landing page.

Luddite by Oracle
  • 1887 Views
  • 7 replies
  • 4 Bravos

Autopay failure Voucher instead

The date for my autopay was March 5th but I unfortunately didn't realize my CC didn't have the available funds so the autopay didn't go through.  Today March 7th I've added necessary funds to my account through vouchers (balance showing is sufficient...

Eric_S by Great Neighbour / Super Voisin
  • 674 Views
  • 2 replies
  • 0 Bravos

Not receiving random SMS on phone

Tonight my partner called me in a panic as I'd not responded to her text messages for a few hours. Turns out that for about a 4 hour window today, I never received messages that she sent me.  She sent me a screenshot of them just a few minutes ago an...

sonician by Great Citizen / Super Citoyen
  • 1123 Views
  • 5 replies
  • 0 Bravos

$40 / 4GB Phone Plan

Hey Guys, So when Public Mobile introduced the $40 / 4GB plan, I was with Fido.  Fido offered the same deal to avoid people switching. I have the following:- Unlimited Province Wide Calling- Unlimited International Texts- 4GB Internet- Call Display &...

Double_J by Great Citizen / Super Citoyen
  • 2776 Views
  • 8 replies
  • 0 Bravos

Resolved! Data is not working

Hi I just activitated my Public Mobile account yesterday.  I am using an Asus Zen Phone 3. I started receiving calls immediately and everything appeared fine but when I went to access Google this morning it is telling me that I am offline.  I have re...

AlyM by Great Neighbour / Super Voisin
  • 1347 Views
  • 3 replies
  • 0 Bravos

Resolved! Maximizing referral credits when going to Koodo question.

Okay. I'm pretty sure I'm going to be switching a couple of lines over to Koodo sometime before the 15th. The problem is, there have been so many koodo discussions that I appear to be a bit confused on the issue of getting credits. I'm under the impr...

ckl by Town Hero / Héro de la Ville
  • 4354 Views
  • 8 replies
  • 0 Bravos

Failed email conformation for password change

I tried to login but forgot my password, then didnt receive the confirmation email, then couldn't contact a moderator to deal with it as I couldn't get into my account, and so I set up a new account.... Can someone please help me get back into my old...

Hamish by Great Neighbour / Super Voisin
  • 1135 Views
  • 4 replies
  • 0 Bravos

800MB of data used up upon activation?

Hey everyone, I just activated my Public Mobile SIM and account to use on my iPhone 6S. I ran one instance of Ookla's mobile speed test through their iOS app, but have otherwise done nothing with the phone.  When I first logged into my account on the...

ghostcoins by Great Neighbour / Super Voisin
  • 1482 Views
  • 7 replies
  • 1 Bravos

How can I change my plan in now?

Hello, I've just joined public mobile. 90days & only talk, no text messages However, I didn't know exact meaning about 'no text message'.  I can't get and send any message. although I tried to change my plan, it will be activated at June 2018. I did ...

JinKwon1015 by Great Neighbour / Super Voisin
  • 632 Views
  • 3 replies
  • 0 Bravos

Resolved! A couple of questions before getting started

A couple of questions for anyone who might be able to help:1. I am currently with Telus and plan to switch to PM soon. With Telus, I have two phones on my account: one for me and one for my GF. She does not have a credit card.I believe I read that wi...

Sonvolt by Good Citizen / Bon Citoyen
  • 1425 Views
  • 6 replies
  • 0 Bravos

So why PM keeps pushing their customers to koodo?

Any1 know the reason? Is PM going to shut down their business? I pay less than 90 dollars every 3 months for 12GB. I really dont want to move. Also 12GB is enough for me. I use less than 2GB every month so why do I need 6GB per month for more money.

zmh1175 by Great Citizen / Super Citoyen
  • 2028 Views
  • 8 replies
  • 0 Bravos

Porting number after plan expiration

Hi, I am signed up with the Koodo $40/6GB plan today, but my PM plan also expires today. The Koodo sim card will take a few days to arrive, will I still be able to port my number if I don't have an active plan with PM?Will I have to top up and use th...

mikeklw by Great Neighbour / Super Voisin
  • 887 Views
  • 1 replies
  • 0 Bravos

Resolved! international long distance calls

Hi,just seen that the price has been changed from $10 to $15 and I cannot see any country limitation anymore. Does it mean that all countries got covered recently?I am asking especially for Austria +43 .... RgdsAviana

aviana by Great Neighbour / Super Voisin
  • 1485 Views
  • 4 replies
  • 0 Bravos

Na Na Hey Hey Kiss PM Goodbye - UPDATED

Hello all, So I made the leap. I took advantage of the Koodo offer of $40 for 6GB. I write this both to explain why I did it, describe the process and what I gained and lost by the move. WHY:I was truly unnerved by the announcement of the intended pr...

el56 by Good Citizen / Bon Citoyen
  • 4326 Views
  • 17 replies
  • 11 Bravos

Who’s sticking around?

Seems like these forums have deteriorated into a place to discuss migration offers and not much else. I’ve even seen some who’s leaving threads. I plan on keeping an eye out for better options but will be sticking around until that time.  So, who all...

mtfolks by Town Hero / Héro de la Ville
  • 7847 Views
  • 85 replies
  • 1 Bravos

session block

i need help please, i activate my card, and by mistake i go back on the page so the activation reset, i already choos my phone number, so i try to go back to the session to finish my activation and payment but im block from my session.......please he...

william1 by Great Neighbour / Super Voisin
  • 1216 Views
  • 4 replies
  • 0 Bravos

SMS not working, and number says it is not ported

I just registered recently, and found that my SMS incoming and outgoing are not working. I'm using an iPhone SE, and did a reboot after replacing the card. The account shows texts as leaving, but the recepients are not getting them.The incoming messa...

Switching to koodo + getting Samsung Galaxy S9 Bonus

Hello, anyone knows how many bonus can be put on top of the other while switching ? I get the 100$ bonus to switch and referral bonus. I'm wondering if the $150 bonus can be added to this by picking up a Galaxy S9 preorder. Anyone was able to do it ?...

tdotyup by Good Citizen / Bon Citoyen
  • 1186 Views
  • 3 replies
  • 0 Bravos

Resolved! Koodo switch question

Hey, so I'm paid up till June with my public mobile 3 month plan. If I switch to the Koodo 6 gig offer what happens to my money that I spent with public mobile?

Jewelsruss by Good Citizen / Bon Citoyen
  • 4348 Views
  • 15 replies
  • 1 Bravos

Resolved! Switching From Telus

Hi,I am switching to Public Mobile from Telus. Do I still need to get my phone unlocked? If so, can Public Mobile do this for me or do I need to call Telus?Thanks! 

Sonvolt by Good Citizen / Bon Citoyen
  • 1545 Views
  • 4 replies
  • 1 Bravos

Switch Plan Before Porting to Koodo?

My plan (120/12GB) is about to be billed (March 7th in self-serve but the text from PM says it'll be on the 8th) and from what I understand I won't be compensated for anything that I've already paid when I switch to Koodo... Is it safe to switch to a...

hold3n by Great Neighbour / Super Voisin
  • 1576 Views
  • 10 replies
  • 0 Bravos
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