[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bad ESN
Would a phone in the US registered with a bad ESN work in Canada or this network?
Resolved! No Taxes
Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00
Resolved! refer-a-friend rewards not applied
Hi, My wife used the "refer-a-friend" and her number shows up in my account, BUT, no rewards are being applied. This has been going on for a long time now. Please can someone help resolve this issue? The other account is active and in good standing t...
New Account multiple login fails
New account- Sorry, your login attempt failed. Please try again.
Resolved! auto pay credit card
Try to update credit card with new expire date, but failedUnable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
Resolved! Texting in USA
I am heading to the US for a few days and want to be able to text. I don't need to make phone calls or receive them if I can text, and I don't need data. My plan says unlimited international texting, so I am looking for confirmation that I am goo...
Coverage
Going into a friends camp(east of Trout Creek) this weekend for the first time since ponying up on PM.Coverage map says I'm good but on the fringe- report back next Monday
Resolved! Autopay question
I checked my rewards info. I am using the Koho prepaid credit card to pay my monthly bill. The rewards info shows I owe $36. I am on the $40 plan. I calculated the bill to be $40.68 ($36 x 0.13 HST or $36 + $4.68).Does this sound correct? I need to e...
Resolved! will not accept my vouch
did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found
Resolved! phone call cost to Dubai UAE
What is the tariff for calls to Dubai UAE
Resolved! Trouble logging in
I verified my email address but I forgot my password so when I typed in my email address it says can't verify email address, what will I do?
SMS
I was trying to sign up to a new bank and Uber eats, and the text message they send you with a code to help sign you up is not coming through on my phone? I am also not receiving text messages from abroad. My plan is 50 dollars which includes unlimit...
Resolved! Calling USA with basic plan
Calling USA with basic plan - what is per minute cost? Or is it blocked?
Overcharge in the account
Hello, Could you please tell me who should I contact in regard of overcharge of add-on in the account? Thank you
Resolved! Samsung Watch Pairing
When I was with Telus my watch had its own phone number with data so i could still use it if i didnt have my phone on me. Can I still do this with Public Mobile?
Resolved! Re: Submitting a Ticket for repair
My phone not reciveing or calling out
Resolved! black friday plan problem
im a new user on public mobile the plan im using is a $35 plan, and the plan was on special for $25 for the first 6 months this is my second months,i have start using this plan on 20/Nov/2019, and right now for some reason is charge me full price i w...
Resolved! Tutorial: enabling eSIM on Public Mobile
hmmm. Lucky Mobile seems to have this figured out... Anyone know where this is for PM?
Intermittent SMS
An iphone 7 on our account has had intermittent trouble the last couple of months sending SMS. Sometimes she gets "can't send". Retry is sometimes successful. I know there could be several causes - just wondering if some recent PM change might ha...
Resolved! U.S. Travel
Hey. I'm going to the US for a few days. Should I wait to purchase a plan until right before? Do I need data as well as talk and text?
Resolved! I need to change my phone over for corporate use
Can a mod get back to me on this. Stil can't believe I have to use a public forum for assistance with private matters.
Resolved! data top-up
Can someone please throw some light on buying extra data which does not expire until used up ?
Resolved! Phone indicates no SIM card, yet will receive phone calls and text messages
Just purchased a new, unlocked, Maxwest Gravity 55 Go, off of Amazon. Same with the PM SIM card. Put in the SIM Card and activated the account with PM. Phone indicates 'No SIM Card - Emergency Calls Only'. The phone does receive incoming phone ca...
Resolved! data usage
How do I know what I am using my data for ? All I see is "web 2.4 MB, 7.25 MB, etc." when, sometimes, I haven't even used my phone !!!
Roaming
I am behind the times and I have a ZTE Z222 flip phone. I am going to the states and was going to purchase a roaming add on. Is there anything I have to set or will my phone automatically go to roaming?? I looked all through the manual and can't f...
Missing royalty rewards and unable to submit a ticket
Hi there! My account has been lasted for over 2 years but I still get $1 royalty rewards in the recent payment, which was supposed to be $2, I believe. I tried to submit a ticket thru the robot but was unable to. It says 404 or asks me to login first...
Mobile data not working
Hi, I recently switched from iPhone 7plus to OnePlus 7 pro. My mobile data is not working since then. Can someone tell me what could be an issue?
RE-ACTIVATING AUTO PAY WITH NEW CREDIT CARD
i CANNOT CHANGE OR ADD A NEW CREDIT CARD NUMBER TO ENROLL AGAIN IN AUTO- PAY . PLEASE CAN SOMEONE CHECK THE WEB PAGE OR PROGRAM AND FIX THE PROBLE.THANK YOU
Unidentified calls made from my cell number
My cell number was use to make three calls to a number in Nova Scotia!I don't know anyone in Halifax.
SIM Card Delivery taking much longer than expected?
I ordered a SIM card on December 27th, and I got an email that day saying "We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status."Since then I've gone back to that page multiple times and ha...
