PAYMENT AND LOG IN ISSUES

[abbygrace]

Hello,

So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adress is also locked even though it is the one I use for the account. I'm super annoyed I can't make a payment and don't have texting of data, especially since I am going away today and need it 😞

Thanks.

[gblackma]

You are welcome @abbygrace . Glad that we could help you . Enjoy your trip .

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@abbygrace wrote:

611 worked! Thank you!

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[abbygrace]

611 worked! Thank you!

[kselmak]

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@abbygrace wrote:

Thank you!

Everytime I try to submit a ticket it says error....

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@abbygrace  try https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Thanks

[Triguy · Accepted solution]

You could send a private message to a moderator. Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

You could purchase a voucher and call 611 to make a payment or use recharge.com.

[gblackma]

@abbygrace use this link to directly contact them https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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@abbygrace wrote:

Thank you!

Everytime I try to submit a ticket it says error....

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[gblackma]

@abbygrace while you wait for the mods to respond, wait 50 minutes, clear your browser history,  go to incognito/private mode and try to log into your my account again.

[abbygrace]

Thank you!

Everytime I try to submit a ticket it says error....

[gblackma]

@abbygrace Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket. Welcome to PM .

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@abbygrace wrote:

Hello,

So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adress is also locked even though it is the one I use for the account. I'm super annoyed I can't make a payment and don't have texting of data, especially since I am going away today and need it 😞

Thanks.

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