03-05-2025 09:50 PM
I am trying to log into my PM account with a browser. I am not getting the code to enter by text. Is anyone else having this issue right now?
03-05-2025 10:36 PM
@slusagm Thank you for testing for me.
03-05-2025 10:33 PM
That's long, but you still beat me. I was trying on another browser just moment ago, got it within a min, which is normal for me
03-05-2025 10:13 PM
@slusagm @hTideGnow @hairbag1
Okay it is working now. The original codes took about 20 minutes to get to me, but I just tried again and I am receiving the code right away now.
03-05-2025 10:04 PM
@slusagm
Do you mind clearing your browser cache and testing?
03-05-2025 10:03 PM
@hTideGnow
Yes, I can get the code by choosing email or voice message
I am wondering if there is an issue right now with the confirmation code being sent by text? Does it work for you right now for text in a web browser?
03-05-2025 10:01 PM
i was able to get the code on text around an hour ago.
but i have browser remember me, so I don't need the code now
03-05-2025 09:55 PM - edited 03-05-2025 09:56 PM
hi @JoyLuck
can you click Didn't receive code and then choose Send email or send voice message? you can then get the code on email or voicemail
if not, then ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
