Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this amount plus tax. Simple. Now, though, 611 tells me the amount supposedly due plus tax, and even after paying it, I'm told that my service is temporarily suspended due to insufficient funds or whatnot. Insufficient by how much? The 911 provincial tax amount plus tax. How do I know? By logging into my online account. 611 doesn't tell me about the tax.
So, is there a way I can pay the 911 provincial tax just by going through 611? I know I can get payment vouchers or pay a higher amount to cover this cost, but why? I find it odd that even several months after the tax was introduced to our bills, we're still not able to pay it through 611. Am I missing something? Sincere apologies for possibly coming across as whiny or stubborn.
Thank you.
