My phone numbers still have not been transfered

[lommm]

Hello. I have 2 phone numbers from Chatr that still have not been transfered to Public Mobile.

Please, help. 

[computergeek541]

---

@mimmo wrote:

@lommm use your chatr sims til port is completed.

Please call chatr and get account numbers. And forward them to mods also include sim number and the chatr account name.

 Mod reply time in 48 hours at the moment

---

I would imagine that most failed port-ins from Chatr are because the customer didn't use the account number.   For onlookers, this is likely because Chatr doesn't give customers any way to view the account number and the only way to get it is to call them.

[Jarvar]

Welcome to Public Mobile @lommm

The information provided before is correct in how to contact the Moderator Team directly.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

[mimmo]

@lommm use your chatr sims til port is completed.

Please call chatr and get account numbers. And forward them to mods also include sim number and the chatr account name.

 Mod reply time in 48 hours at the moment

[KMG]

We need a few more details to help you out.  Have you started the porting process using selfserve?  How long ago?  Can you use any functions at all using your new Public Mobile numbers?  Does your Chatr service still work?

If you started the porting process more than 4-6hrs ago and it is not complete, then you should contact the Moderator Team so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...