Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a SIM over the weekene to take advantage of the black friday 5GB sale but the SIM took over 5 days to arrive and is now not available. Sureley advertising the deal which links through to ordering a SIM should take into account the delivery ...
Hi everyone. I was adding this year’s holiday gift of 1G of data and noticed that on my overview I don’t have 1G add on as part of last year’s gift to all customers. My husband’s plan has it added. Not sure what happened? Please shed some light to th...
So I came across this giveaway on Google News. Is this an official giveaway for a $500 Amazon giftcard? I don't really understand why Public Mobile is mentioned there. Any information on this would be appreciated. Thanks,Ed
My phone is able to receive calls from Canadian numbers but not US numbers. The US caller was on Verizon and got the error "call cannot be completely as dialed." Thanks!
I had an account set up on auto payment. The payment did not come out. I have been ever since trying to get my phone activated agian. I can not sign in, it says that my email is incorrect. Please someone help me. I have also call *611 and it is sayi...
I am trying to register and make an account, I am on the "verify your phone number" step, and whenever I put my phone number in, it says:"The phone number entered is invalid or you may have created your profile already. If you've forgotten your passw...
I have a virtual visa card from my bank and for 3 straight months my bank has not allowed payment to go through even though I have funds to cover. They told me it was a bank error that has been responsible but I have to say 3 cheers for PM to still g...
Hi, I have tried to reset the password for Self-Serve but it ended up expiring by the time i received the email. I have put a ticket in and sent a private message to the moderator team but have yet to receieve a response. Can someone help me out plea...
To be eligible for the Amazon gift cards do we have to do anything besides make a post? Does posting in Community mean creating a new post via asking a question or does answering a question, or just commenting qualify as well?Also, will our names jus...
My account is suspended because my plan is expired, it says I owe $0.00 and when I try to pay it to reactivate my plan nothing happens
My bill for this month did not include deduction for rewards as in previous months
On Nov 23, I receieved text message: payment is due on Nov 26.On Nov 26, I was changed for 30 days (credit card, auto pay).I just want to confirm, the money I paid is for past date (Oct 26 to Nov 26)or future date (Nov 26 to Dec 26)?Thanks.
I was previously on an old, build-your-own Public Mobile LTE plan but found that the new ready-made plans were actually a better deal for me. Because of that, I decided to risk changing over from my LTE plan to a new 3G plan. I now get more data than...
I tried rebooting phone. It says I don't have an active long distance ad-on. Happens with ALL numbers even local ones. I am also missing important urgent calls....
Is the bonus 500mb accumulative each month when signing up for pre-authorized payment?
I am having an issue with a public mobile sim card and plan purchased a few days ago . I purchased it from Fast Cell in Vancouver . the employee was helpful set up the sim card for me and it worked initially for from dec 1st when activated to the nig...
I just checked my account and I'm no longer receiving the referral reward or the auto-pay reward, but I am still receiving the loyalty reward (It's showing all 3 rewards in the Reward section, but it's not being applied during the transaction). Also,...
Hello...I have been a PM customer for a and have had no problems till now... I have no this afternoon. Was working fine this. My account is active..is the network down?
Anyone else having issues on the forum today? For some reason I'm not able to post some of the responses (dire error warnings), and then next second I'm logged out again. This is my 6th login session within the last 45 mins, each time I try to swit...
Hi and good afternoon on the part where it shows me my plan it says I have a bonus one gigabyte but I can't figure out how to activate it can you please do this for me
Im going to mexico in march and will the international call addon be good to call from mexico to canada?
[FIXED]I forgot my password after not logging in for a long time and then I go to make a new password and i get this message."We have sent you an email that will outline how you can change your login and password.Return to Login"However I do not get ...
When I am back after one hour, I still cannot log in. Should I directly reset the password instead of using the old password? Thank you.
Will I still receive a free month even though I upgraded to a more expensive plan 2 weeks later, online?
I ordered and paid for SIM card by on Nov. 22 and today is Dec. 05.I got the confermation and order number on Nov. 22 but today is Dec. 05, I still didn't recived the SIM card. The status for order has error as following. Does anyone know how long i...
I'm looking at a gps pet tracker that has the following requirement:" Insert a Micro GSM SIM card without PIN code, the SIM card should have a 30 MB data package per month, can send and receive SMS." What's my cheapest option with Public Mobile to s...
I forgot my password and after multuple attempts, I'm now locked out. I tried the recover password feature but didn't receive any email. Any advice? Thanks!
Would I be able to use a Koodo prepaid phone on Public Mobile?
This is painful,I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.Please help, there is no live person to talk to
