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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! APN settings not work

Hi,I am trying to set up the APN settings for my new ZUK Z2 with android 7.0 with no success. Starting to be frustrated because I don't know what I am doing wrong... in my previous phone I didn't have any problem.I can't find the Public Mobile 4G net...

Resolved! Competitive Offer: Is this bonus available only for the province wide talk?

@Jeremy_M Is this bonus available *only* for the province wide talk, or can we get the bonus by selecting (and paying the appropriate amount) for canada-wide talk as well?

Resolved! Competitive Offer: this promo is a reward eligible plan ?

Just to confirm that this promo is a reward eligible plan ?

No More Roaming Charges in Europe (for European #s)

Wow, what a concept! http://www.cbc.ca/news/business/eu-wireless-roaming-1.4162212

Resolved! Plans for Canada-Wide Traveling

Hey guys, So here's my situation. I'm currently a freedom mobile customer, however I'm going to Quebec for 6 weeks and so I needed to get another phone plan since they don't have service there. I'm planning to get the plan with global texting and pro...

US Roaming Not Working

My dad is currently traveling in the States, and before he left he purchased the US 500mb data add on and the US UL texting add on. I just got an email from him saying that neither of those services are working. He cant deal with this himself because...

Resolved! Re: Competitive Offer: How long does it take for the sim card to arrive usually (for GTA region)?

How long does it take for the sim card to arrive usually (for GTA region)? I would like to recommend my coworker to join but given that there's only 11 business days period left, we are concerned that we may not get the sim card in time.

Essential Phone

The new essential phone is going to be a telus exclusive!http://www.androidauthority.com/andy-rubin-essential-phone-telus-canada-780090/The phone is made form the creator of android

CRTC bans locked phones and carrier unlocking fees

Canada’s telecom regulator has announced that as of December 1st, 2017, all individual and small business wireless consumers will have the right to have their mobile devices unlocked free of charge upon request, while all newly purchased devices must...

Whoohoooo!

It's offical! I've been around here just over a year, $3 loyalty reward kicked in Just renewed o ernight, already $12 of rewards to apply to my next renewal. (3 loyalty, 3 friend, 6 autopay). I'm on my way!

Resolved! Changing Text Plan without cost

Hello - I just activated my sim card few minutes ago and chose my plan but instead of choosing global text i have accidentally chosen "no text" and with the current promo they both come up to the same price. How can i add global text back into my pla...

Resolved! calling some one else from out side

ok so this may be a simple one but just wanted to make sure first. so I have Canada wide calling and text. my gf would like to switch to public mobile however she does not leave the province of bc and would only have province wide calling. for work, ...

Is it possible to get a refund?

I added $120 to my account when I had auto renewal, would it be possible to have the $120 refunded?

Resolved! Has May community reward been applied?

Has May community reward been applied? I'm in top 25% but didn't see any reward dollar in my account.

Resolved! Does your phone need to be unlocked to use a US roaming add on?

Hi all. My phone is locked to Telus/PM. Want to purchase a US roaming add on for a trip. Can anyone confirm it will still work in the US?

Dropped calls

I'm having a lot of dropped calls with my iPhone 6 lately. Even when I have 2-3 bars.I even lose the 3G/LTE here and there.Any ideas what's going on? Should I get a new sim?

International Travel

Hi! I'm heading to Latvia for 3 months and didn't see this country listed in the international add on. Is there a plan/add-on I can get for over there that includes data and some calling? Thanks!

Question about coverage, or is there any bandwidth throttling?

I would like to purchase a 90-day Public Mobile plan while I road-trip across Canada this summer from Vancouver Island to Newfoundland. Since I will be in cities, small towns, and in rural/remote areas in all 10 provinces but mostly spending a lot of...

Nothing works lol

I activated my sin ,bought a plan paid for it I decided to phone my new number went straight to voice message , I tried logging into self service after receiving my email , email not found I'm wondering what's going on here?

Resolved! What is a good phone for $400

Hi i wanted to switch my mom over to public mobile. What is a good phone for about $400

Resolved! Question about "Short Codes" and the public network

I will try to provide as much details as possible. I am using a lead generation program called Commissions INC. I need to have text notifications sent to my phone once I have a new lead to follow up on. I am having problems recieving new notificat...

Resolved! Carrier Settings update (iPhone)

I was just prompted on my iPhone 6s for a Carrier Settings update. I've never had that happen since being on PM since Nov/2016. I don't remember what the previous settings were, but now it appears in my settings to say Public Mobile 28.3 Anyone know ...

How to stop private number harassing you?

Hey all,For the past month I've had a "private number" call me between 1 and 4 times a day. When I pick up there is just silence. I don't think it's a robot because the time before they hang up isn't consistent, sometimes right away, others they wait...

Xiaomi Redmix 4x 4G international version

Thoughts on this device? Having a flash salehttp://www.gearbest.com/cell-phones/pp_630450.html?wid=4seems to support the Telus/Bell network

Resolved! SIM network unlock PIN

Tonight when I started my phone up I was presented with: "Sim network unlock PIN" This is an old phone, i've used it for a few years, its always been unlocked. Ive been on Public Mobile for a year now. Codes like 1234 and 0000 dont work. Tonight its ...

Number changed and credit card charged without your knowledge

Has anyone gone through this with Public Mobile where your number was changed without your knowledge and because you signed up for autopayment, payments were charged within your paid service period for more than what you are contracted for? I have ...

Re: AMEX Issue during SIM Activation

Hey, I just got an AMEX also and I figured out the issue if you haven't gotten it. Assuming everything is filled out accurately, it will ask for CVV2, this is the four digit code that's on the front of the card beside the "tap to pay" symbol. It is n...

Resolved! US Data Add-On expired, but I can't buy another one?

Hi,I've been in the States for a little over a week now and have been using the 1GB/10 days add-on. In the past few days I also bought the 500MB add-on because I ran out of the first 1GB. The first add-on (1GB) just expired so I went to buy another 1...

Re: Customer Service

I did get this fixed, however I added a 1gb 10 day usa data roaming package. I didnt mean to i am not travelling to the states. I thought I was adding additional 1gb for canada. Can I get this refunded.Thx Jake

How to change CC on file

I cancelled the CC i had used to setup my auto-pay, however now there is no way for me to change it.

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Important Update: eSIM QR Code Now Included in Activation Summary Emails