Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just switched to PM yesterday and have not left my home wifi. My Samsung A5 says I am connected to my home network but I have still used 65MB of mobile data on my account. Considering I have pretty much only checked email on my phone, briefly cli...
I just got a new SIM card from public mobile and activated it and paid for a plan but have no service on my phone. How long should I have to wait for the service to connect? I called my new number from my land line and got my new voicemail (which I n...
Hi, I am considering to become a Public Mobile subscriber. While evaluating the plans, I find the 90-days (Canada-wide unlimited talk, Intl' Text and 1.5Gb at 3G) costing $90 (+ taxes) meets my requirement adequately. However, I need clarification on...
Why is there no "Network Status" banner badge or menu item in the Community? Log in to the community and there could be a green/amber/red badge in the top bar to indicate network status, and if not green, click on it to see where and what outages ar...
There doesn't seem to be a forum where network/service status is discussed to I am posting to this miscellaneous forum.I am having a VERY odd issue today... I can receive calls but i cannoto place any? My phone shows Dialing... then a second or two l...
Good afternoon, My service suddenly stopped allowing me to make calls. Every time I try to dial a number, after few seconds, the call is ended by a busy line sound. I tried dialing different numbers but I ended up with the same issue. The data servic...
Hi everyone, I am pretty new to public mobile, coming towards the end of my first month and I haven't had any trouble until now. I tried to make a call and my phone wouldn't let me. I think it's been like this all day because I was expecting calls bu...
I was making a call earlier and at around 12:08pm the call got dropped and after a while of calling the other person back I realized I wasn't on the network. I waited a few minutes and I was back again, so I called my voicemail to check my messages a...
Hello, I bought a 200 MB add on on April 19th, and checked my transaction history to see if the transaction was done correctly. Public Mobile credited my credit card and debited the amount for the $10 add on correctly. But when I went to check my Add...
Hi all you community folks, i am not able to sign into my account neither my password or email is recignized but i was able to sign up for the community with my email. please help!!!!
Hello all, I am trying to activate my wife's phone on Public Mobile, porting her number over from a Bell account. I have made it to the "Choose A Number" page, but I am having a problem. There seems to be a bug in some of the javascript that validate...
Im in the middle of talking with the Mods and giving them the info they need to help me with my problem but I was told by the site I have no private messages left I can send making this a little impossible, if there's some way to fix this that would ...
One feature I miss from.my previous carrier was having my voice mail converted to text (soninwodnt have to call.VM.and listen)Is there any feature like that available on PM?
as title says. And I swear I did NOT choose that security question as I have no idea nor have ever know the answer. need to add some international minutes for an upcoming trip ASAP. mods please help
Hi there, my bothe public line doesn,t work i did trying more then week online but doesn,t work and public mobile doesn,t have customer help service then call to who? i made misstake to switch off from fido .so i do request for refund my all amount ....
hi there, it is unlocked more then week my both service not working when some one calling i don,t receive the call from call can get to other it sim card i was buy from walmart and i paid for each line 28.75 $ to public but it doen,t work i did tran...
New customer.I registered two phone numbers under one e-mail. I wanted to change credit card info, but now I can only access one of the accounts. How can I access the other one?Thanks
Got a message from PM to switch to Koodo when they know I won't be approved why Anyway to stop these coming in. Very annoying
So I went into Walmart an hour ago to get a SIM card but the guy there forced me to register the sim card there saying you can only do it there which I knew is a bull**bleep** but I wouldn't be able to buy the SIM card if I didn't, I wouldn't be surp...
I was just wondering how long it takes for the service to be enabled after I have ported my landline # to mobile with public. As of an hour ago I could send texts and make calls but can not receive anything. Thanks
You would think on the receipt it says Voucher Number, you enter this number in the account but it doesn't work. I tried sending a reply to a moderator, but I am at the limit of sending private messages. So, am I supposed to be giving out the Pin Num...
Hi, I am new to PM and just activated my phone. If I call voicemail from my cell phone, am I using up minutes? I accessed my voicemail account to set it up and my usage history shows two calls to a number 705-780-4xx1 and my number of minutes is dow...
Since switching to a new phone, Note 8, I no longer receive notifications when I have a new voicemail. Help is appreciated .
For the past three months my autopayments on my credit card statements are inconsistent. They vary from around 37$ (what its supposed to be) to 39$ to 41$ even though on my payments on the public mobile app they always add up to 37$. Where are these...
Hi Everyone,I am having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!Why? ...
The rumour to not include a # of apartment or condo since the system does not accept them is confirmed. https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-paiement-après-un-compte-désactivé/m-p/235590
Hi,I am wondering, will the voicemail work when my monthly minutes (50) end if I add talk addon? Thanks.
Hello, I recently got an LG G3 used but in pretty good condition. When I first inserted my SIM card in it recongised it for about 10 minutes and then it said that the SIM card was removed and it rebooted by itself. Upon removing it and placing it bac...
Hi! I've tried about 5 times to register/activate my SIM card, but each time my credit card is rejected. When I look on my CC statement, the charge has gone through, but I haven't been able to create an account or access anything!!How do I fix this, ...
I tried searching for information regarding this, but all that came up was discussion to do with porting numbers from another carrier. I was just wondering if PM charged a fee, and if so what that fee was, to change your existing PM phone number to s...
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