[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
unable to receive calls/ only text msge
Hello, Could anyone help me to resolve the above issue please....? Thanks!
Pause or suspend a plan?
Hi! Is it possible to pause my plan for now? It's for my son, and he only uses it while at middle school. But his school is suspended for now due to Covid19, and he doesn't use the phone now.
Resolved! Paybill
I need to pay my bill
Up grade plan
Hi I want to upgrade from a 25.00plan to a 40.00 do I need to wait closer to my billing period, if I do it before when will I be charged the 40.00 when my renewal I'd due I'm on auto billing thanks
Resolved! Porting Phone number after activation?
So i am trying out public mobile today. Im going to buy a sim card today and activate it with a temporary number. after a few weeks if i like it is it possible to port my number over to replace the temporary number? I was looking at this announcement...
Credit Card Not Working
Hello, I've been a customer for well over 18 months. Today my payment is due and the system will not process my payment. Something to the effect of being unable to verify credit card. I don't understand. Credit Card is empty, there is no lock on it, ...
Freedom Mobile giving 2G data during Covid-19..Will PM do the same?
Lounging - other retailer
Unable to update visa card for autopay
My visa card is expiring and I got a text to update payment.I went Manage my cards to update card and expiry but get getting a unable to process message. I tried a couple time and them read that I should remove my card instead of replacing it and I w...
Resolved! New user and MMS not working
Hi,I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN setti...
freedom mobile has an Unlimited Talk & Text at just $99/year!
Other retailers into the Lounge
Resolved! I know I missed the opportunity. Need a better way to link Community Rewards to My Account.
Would there be a consideration to link community rewards to “My Account” using a different unique identifier to both? Right now the link is your email address. But how about using the “Referral Code”. This would allow a different email for “Communit...
Change phone number
When I first signed up I had the option to enter in a phone number to check if it was available. I would like to check if my old phone number happens to be available, if not then I would like to try to change my current number to my old number. Thank...
data usage mismatch
I had a plan for 100 minutes and an add-on for 500 more minutes. I used only about 97 minutes in all out of the 600. I got a warning that I used 494 of 500 minutes !!!, though I hadn't used any of the 500 minutes yet. Now I just bought another 500 mi...
Resolved! Can I register public mobile account under my retail business?
I am using public mobile since the last October and very satisfied with the service.(It is cheap and reliable service) I am going to open a new store on May 1st. I want to use this for my business If it is possible. Can I register a Public mobile acc...
Help
Not reactivating my account
Resolved! Completed SIM card purchase but no confirmation
I completed the form to order 2 SIM cards and though my credit card shows that it was charged, a confirmation page never appeared on the Public Mobile site. I didn't receive a confirmation email either. Is there a way of confirming the purchase of th...
Data plan with voice add on.
I bought a 1gb data plan. I added a 500 across Canada voice add on but I cannot make voice calls
Is Public Mobile going to release an app for self care on android phones
Is Public Mobile going to release an app for self care on android phones? I was with Virgin before and their app was pretty nice. I find PM's self serve a little lacking and was wondering if there are any plans for an app in the works?
15$ plan
I ran out of minutes I tried renewing my plan. activating a new plan adding add ons NOTHING WORKS just keeps saying theres a credit on my account and my plan will renew on april 12th. I cant wait that long.
Resolved! Adding credit to another SIM not in Canada
Hi, How do I add credit to another SIM card, not currently in Canada? My husband is out of the country and returning in July but don’t want his SIM to expire. Any tips?
Resolved! Is Huawei P10 Lite (WAS-LX3) compatible?
Hi all, My Huawei P10 Lite is not on the compatibility list. But since Telus owns both PM and Koodo, and I'm currently with Koodo, does that mean my phone is compatible? Thanks in advance.
Resolved! Change plans
I have changed my plans and pm taken out 2 payment at once can they credited me one back to my account thanks
2 UV2 and 2UV1 All circuit busy.
I can’t call out all circuits busy . My friend can’t call in. trouble code: 2UV2 and 2UV1
Resolved! Public Mobile and Covid-19
Is Public Mobile keeping us up to date about the virus in our local areas . ?
Resolved! I ordered a sim card but the shipping is wrong (no app # or street #)
Hi,I ordered it yesterday. I modified the address in the store account but the order still has the wrong address. I need it to modified.Can a moderator help on this before it is shipped ?Thanks.
activation
activated my sim but no service yet
Resolved! Referral
REFERRAL LINK REMOVED BY ShawnC13 I have activated my SIM through my friend referral on today. I have not seen $10 credit to me. Could you please provide the details, when will get this. $1 Per FriendGet referred and you'll receive a one-time $10 cre...
Resolved! Why two payments when change my plan
Resolved! Number ported, SIM activated, but unable to enter APN settings
I have set up an account with PM, had my number ported, SIM activated, and had contact with a moderator. I have not been able to get my phone to work (Samsung Galaxy S8). Tried to change my APN settings, but told to go to "Settings, More, Access Poin...
Resolved! Used friend's referral code, didn't get credit
Hi I used a friend's refer-a-friend code and although they got the $1/month discount, I didn't get the advertised $10 credit, my friend suggested it would be in my account and I would have to choose to spend it but I checked and it isn't there.
