Community

$25 “Unlimited Talk & Text”. Is this real?

Hi, I currently have $25/month “Unlimited Province-wide Talk & 100 International Texts” with Chatr” and I am planning on switching to $25 “Unlimited Talk & Text” with Public Mobile. I am wondering if somebody can comment on whether I am overlooking s...

Switching from Chatr to Public Mobile. Does this seem fine?

Hi, I am planning on porting both my # and my wife’s # from Chatr to Public Mobile. I am wondering if somebody can comment on whether my plan is missing anything. Get SIM cards.Port my number first.Port my wife’s number second to get Refer-a-Friend R...

Password Reset issue somewhat fixed

Hey Community,  I am informing you that the long due self-serve password reset issue has been fixed but not completely. I requested to reset the password by clicking on Forgot Password link at 10:40 AM and i received the email at 11:02 AM. The link s...

Remember to use the email address associated with your Public Mobile account.

by mistake i put a wrong email address when i open my coomunty acount i already have a top %5 but it wose not on my accountits any way that @CS_Agent shulde tranfer the $4 rewarts to my account with my good email address

PM Data Usage Discrepancy/Error

Hello, I've been on the Public Mobile 12Gb/3months plan for over a year and I've had nothing but stellar service. However, towards the end of last December, I got a text notice that my data had ran out when I still had about 30 days to go. This was h...

I PAID BUT I DONT HAVE SERVICE!!!!!!!

I PAID BUT I DONT HAVE SERVICE!!!!!!! I need help urgently.

Add data

Hi,  I have a 3-month plan and my data is over, I was trying to add on some data as i am travelling tomorrow. I could not find any option on self-serve can some please suggest or guide me on how to do it.

phone number not accepted

I am trying to create an account, but my phone number is not accepted.Area code 778 prefix 349 (Prince George).   

account setup

trying to set up account but i am told to contact for help. please help

can't get incoming calls

I have activated my sim card, but I can't get any incoming calls, it goes directly to voicemail without ringing, I already have access to data and making outgoing calls, the only problem was the incoming calls.

Give me my goddam money back!!!!!!!!!!!!!!!

How in the hell you guys are charged, convicted and sitting in jail is a mystery to me but I will do everything in my power to bring a lawsuit to your company by grouping as many people together who have had the same problems.   I have paid foir thre...

Add to my plan

I want to upgrade my plan to include 9GB at 4G but just started a new 90 days. I understand I need to pay more but is it the diffence of $15 (current plan is $150) or a whole new $165??? I'm confused. Jesse

No internet connection ....

On a new activation (yesterday). My phone works but no wireless connection to the internet (even though my phone shows there is)

Data problem

Hi，i want ask something about my dataI paid this month to april money, but i didn't get my new data.Now,my interface shows my last quarter's traffic usage, not updating my new quarter's traffic.And i pay $126 every quarter(90 day),This plan includes:...

Number coming up as "Long Distance" when NOT long distance

Hello,  I have province-wide calling with my plan. I am living in Nova Scotia with the area code 902. I have been trying to call my boyfriend with the area code 902. However, the call will not go through and the voice that comes on tells me that I ca...

Refer a Friend

I just got a text from Public Mobile saying;"Your refer a friend reward will be less  on your next payment due to one of your friend's account inactivity"I only have 2 referrals so I know that both of them are still with PM.Is PM likely to fix this w...

didn’t get refer a friend reward.

I referred to a friend and she actiaved SIM cards.  I did put my number as Referral. But i haven’t receive any message about the Refer A friend reward, also not showing it on my account. I thought it’s going to be shown next time when I make payment....

help

hellomy name is donna and i have just made an account and set up my SIM chip for my phone. i thought i had got 30 day payment plan with unlimited provincial talk, unlimited canada wide text messaging, 1g of data and paid for it my account says for so...

Plan Expired

I have enough founds but i can't renew the plan

New sim card activation failed but yet charged to my visa account

Hi,I am annoyed because when I tried to activate my sim card, I was told that it could not process my visa card and when I try to access my account it is said "accound desactivated".But the amount was charged on my card. What could I do? The phone nu...

if i will open text only plan, will i can dial 611 to buy add on etc ?

Says payment declined but was billed TWICE on my credit card...

After going through the setup process it says my card was declined, but when I checked my statement I was billed TWICE by Public Mobile. Now I can't log in (won't recognise any of my info even for lost password recovery) and can't use my phone since ...

Phone data

I have a LG G5 phone. I signed up for  2GB 4G LTE speed but until now i am not getting a data on my phone.  My phone number is 416*******. Can somebody pleasw help me with this. I already paid for the data but i am not able to use it as it dont show ...

Community rewards added

Community rewards added to self serve already. Awesome work every one.