about payment

[sarojkarn50]

even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payments then?

[sandpublic]

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@sarojkarn50 wrote:

even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payments then?

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If you make a plan change you MUST pick for the plan change to take place on the next renewal date. If you don't whatever you paid previously will get lost.

[Jackhyf63]

@sarojkarn50    If you do an immediate plan change, everything you paid prior is lost.

[TheGx]

You should send private message to moderator team, press this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437https://produc...

They can help you, just wait for them to reply you, it could take up to 2 days to get reply or faster.